T-Mobile Netherlands Select Interactive Intelligence Cloud-based IP Business Communications Solution

3rd June 2013 – T-Mobile Netherlands has selected Interactive Intelligence Group Inc.'s (Nasdaq: ININ) cloud-based IP business communications solution.

Click here to join the UK Contact Centre Forum – the no.1 LinkedIn group for UK customer management professionals

T-Mobile selected the Interactive Intelligence solution based on its flexibility, breadth of functionality, and the vendor's mature cloud infrastructure, according to T-Mobile Netherlands project manager, Rob Janssen.

"We had very specific needs and a clear vision for migrating our customer service applications to the cloud," Janssen said. "We opted for the Interactive Intelligence solution because it best aligned with our vision based on its innovative single-platform, multichannel architecture, and its secure and scalable cloud infrastructure."

The new solution, Interactive Intelligence Communications-as-a-Service℠, will support more than 700 employees at the T-Mobile offices in Netherlands and Austria, according to Janssen. "By centralizing our communications management functions for calls, email and social media, we expect to offer more efficient, reliable and customer-focused service," Janssen said.

T-Mobile Netherlands will use Interactive Intelligence Communications-as-a-Service℠ to replace existing systems from Aspect, Avaya and Genesys, which were first deployed at T-Mobile Austria.

"We deployed our original systems seven years ago and they have become increasingly cost-prohibitive and lacking in features," said T-Mobile Austria's manager of senior functional maintenance for customer operations, Stas Hagemans. "The Interactive Intelligence cloud solution will enable us to incorporate work streams into a coherent whole for greater visibility into multichannel interactions so we can increase operational efficiencies and fine-tune customer service."

T-Mobile Netherlands selected the Interactive Intelligence Communications-as-a-Service℠ solution in collaboration withT-Mobile Austria and Deutsche Telekom AG. It expects to complete deployment by the end of August 2013.

About T-Mobile Netherlands

With nearly five million customers, T-Mobile Netherlands, a division of Deutsche Telekom, is one of the largest mobile telecommunications brands to offer its services to individual users and businesses. It offers its customers easy and effective access to mobile telecommunications services. T-Mobile Netherlands offers its services in collaboration with T-Mobile, Ben NL and Simpel. For more information, visit www.t-mobile.nl.

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company's unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine's 2011 Best Small Companies in America and Software Magazine's 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,400 people and is headquartered inIndianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa andAsia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

Category: Call Centre Solutions

Added By: Sam Heggie-Collins on 03rd Jun 2013 - 12:20
Number of Views: 645