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CallCopy introduces new VoIP call recording solution for businesses
CallCopy introduces new VoIP call recording solution for businesses CallCopy, Inc a leading provider of call recording and quality monitoring software announced the availability of CallCopy Essential, the company's new VoIP call recording solution that will help small businesses t ... read moreDate - 22/08/2008
Category - Call Recording
Virtual Observer call recording solution locks down security for valuable customer data and helps meet PCI and HIPAA compliance
Virtual Observer call recording solution locks down security for valuable customer data and helps meet PCI and HIPAA compliance Coordinated Systems, Inc, the first call recording vendor to meet Payment Card Industry (PCI) Compliance, has expanded the Virtual Observer platform to remov ... read moreDate - 20/08/2008
Category - Call Recording
Trisys adds robust SIP call recording for under US$300
Trisys adds robust SIP call recording for under US$300 Trisys Inc an industry leader in call accounting and call recording solutions announced REPLAY VoIP, a software-only, SIP-based solution for recording phone conversations in an IP PBX environment. The latest in Trisys' fa ... read moreDate - 13/08/2008
Category - Call Recording
Call Recording could have prevented £30k fine
Call Recording could have prevented £30k fine The use of a call recording product could have saved a UK financial services company from a fine of over £30,000 following a major crackdown by the F.S.A. Britain's financial services regulator has launched a nationwid ... read moreDate - 07/08/2008
Category - Call Recording
USA: CallRex call recording software helps collections agency improve customer service and reduce legal liability
USA: CallRex call recording software helps collections agency improve customer service and reduce legal liability Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions announced that CallRex call recording software has saved Ev ... read moreDate - 05/08/2008
Category - Call Recording
Does recording calls in a call centre violate PCI security requirements?
Does recording calls in a call centre violate PCI security requirements? Everyone has heard the phrase "Your call may be recorded for quality purposes" but what impact does call recording have on PCI compliance? According to Don Bundock, CEO of Quality Track International ... read moreDate - 29/07/2008
Category - Call Recording
Financial institutions turning to CallCopy for call recording and quality management
Financial institutions turning to CallCopy for call recording and quality management
In an effort to meet compliance and legal recording requirements and enhance the quality of their customer service, financial institutions are turning to CallCopy, Inc. for reliable call recording and ... read moreDate - 15/07/2008
Category - Call Recording
SER and VPI partner to deliver superior call recording and workforce optimisation solutions to contact centres
SER and VPI partner to deliver superior call recording and workforce optimisation solutions to contact centres
SER, a leading provider of contact management and speech analytics solutions and VPI (Voice Print International, Inc), a leading provider of interaction recording and workfor ... read moreDate - 25/06/2008
Category - Call Recording
USA: CallCopy receives ShoreTel certification for three call recording methods
USA: CallCopy receives ShoreTel certification for three call recording methods CallCopy a leading provider of quality management and call recording solutions for contact centers announced that it is partnering with ShoreTel Inc to integrate cc: Voice with ShoreTel's Pure IP Unifie ... read moreDate - 18/06/2008
Category - Call Recording
Telrex announces expansion of "Pay-as-You-Grow" licensing for CallRex call recording and call centre optimisation suite
Telrex announces expansion of "Pay-as-You-Grow" licensing for CallRex call recording and call centre optimisation suite
Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions announced the availability of a subscription ... read moreDate - 15/04/2008
Category - Call Recording
8el launches on demand call recording
8el launches on demand call recording 8el has announced the commercial launch of Callport in the UK, a VoIP service designed to give businesses the flexibility of VoIP combined with the reliability of traditional phone services. Callport allows users to outsource the management of thei ... read moreDate - 11/04/2008
Category - Call Recording
France: Banque Libano-Française chooses call shadow call recording software
France: Banque Libano-Française chooses call shadow call recording software Shadow Technology announced that Banque Libano-Française had chosen it's flagship product Call-Shadow for the recording and management of telephone calls over it's Cisco Call Manager IP-PBX, af ... read moreDate - 05/03/2008
Category - Call Recording
Autonomy etalk unveils enhanced web interface for global call recording access
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Autonomy etalk unveils enhanced web interface for global call recording access
Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced the immediate availability of Qfiniti Web Access, an enhanced secure and robust thin-client user interface for acc ... read moreDate - 19/02/2008
Category - Call Recording
ASC's new recording solutions certified by Alcatel-Lucent
ASC's new recording solutions certified by Alcatel-Lucent ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced the certification of its communications recording solution, MARATHON EVOLUTION, and its VoIP recording solution, ... read moreDate - 14/02/2008
Category - Call Recording
Telrex announces interoperability validation for CallRex IP Call Recording and Monitoring with latest version of 3Com NBX Version IP telephony platform
Telrex announces interoperability validation for CallRex IP Call Recording and Monitoring with latest version of 3Com NBX Version IP telephony platform Telrex, provider of the award-winning CallRex suite of IP call recording and call center optimization solutions announced interoperability ... read moreDate - 12/02/2008
Category - Call Recording