Call Recording

USA: OAISYS Tracer call recording solution maximizes contact center management and performance at AllPoints Food Service Parts & Supplies

USA: OAISYS Tracer call recording solution maximizes contact center management and performance at AllPoints Food Service Parts & Supplies  26th February 2010 - AllPoints Food Service Parts & Supplies relies on OAISYS®, a leader in small- to medium-sized business (SMB) and ... read more

Date - 26/02/2010
Category - Call Recording

VPI announces availability of affordable call recording solution designed to meet latest PCI DSS Compliance rules

VPI announces availability of affordable call recording solution designed to meet latest PCI DSS Compliance rules  24th February 2010 - VPI (Voice Print International) the premier global provider of interaction recording and analytics, contact center quality management and workforce opt ... read more

Date - 24/02/2010
Category - Call Recording

Calabrio announces call recording export software for archiving and speech analytics

Calabrio announces call recording export software for archiving and speech analytics  Calabrio, Inc., a leading provider of customer interaction and contact center management software introduced Calabrio Recording Export (CRX), a software-based transfer utility that allows contact centers ... read more

Date - 23/02/2010
Category - Call Recording

Telrex enhances call recording support for Mitel

Telrex enhances call recording support for Mitel  8th December 2009 - Telrex, provider of the award-winning CallRexT suite of IP call recording and call center optimization solutions announced enhancements to CallRex Call RecordingT software including support for recording using DHCP, ... read more

Date - 08/12/2009
Category - Call Recording

CyberTech releases new multi-tenant recording platform

CyberTech releases new multi-tenant recording platform  1st December 2009 - CyberTech International, a leading global provider of voice and data recording technologies, has announced the immediate availability of a new multi-tenant platform.  Available free of charge to existing ... read more

Date - 01/12/2009
Category - Call Recording

Suretec Telecom helps holiday dreams come true with open source call recording

Suretec Telecom helps holiday dreams come true with open source call recording  4th November 2009 - Aberdeen-based Suretec Telecom is in the business of supporting a company that makes holiday dreams come true. Specialising in tailor-made holidays, luxury hotels, unique tours and crui ... read more

Date - 04/11/2009
Category - Call Recording

New Calabrio application enables on-demand recording controls for all types of users

New Calabrio application enables on-demand recording controls for all types of users  28th October 2009 - Calabrio, Inc, a leading provider of customer interaction and contact center management software announced a new Recording Controls application for customers using Calabrio Compli ... read more

Date - 28/10/2009
Category - Call Recording

UK: Brewin Dolphin deploys Impact 360 Recording Software, extending investment in Verint Witness Actionable Solutions technology

UK: Brewin Dolphin deploys Impact 360 Recording Software, extending investment in Verint Witness Actionable Solutions technology  15th October 2009 - Verint Systems Inc announced that Brewin Dolphin Ltd, one of the UK's largest independent private client investment managers, has i ... read more

Date - 15/10/2009
Category - Call Recording

LiveVox call recording suite upgraded to record manual calls

LiveVox call recording suite upgraded to record manual calls  8th October 2009 - LiveVox Inc., the leading provider of hosted-dialer solutions announced enhanced call recording capabilities to enable recording of manually dialed calls. Because LiveVox has the ability to record all outbo ... read more

Date - 08/10/2009
Category - Call Recording

VPI introduce new VPI CAPTURE ESSENTIAL software

VPI introduce new VPI CAPTURE ESSENTIAL software  VPI, (Voice Print International)  the world's premier provider of interactions recording, quality management and contact center workforce optimization software solutions announced it will introduce VPI CAPTURE ESSENTIALT for ... read more

Date - 30/09/2009
Category - Call Recording

Telrex announces enhanced call recording capabilities for Cisco Systems

Telrex announces enhanced call recording capabilities for Cisco Systems  Telrex, provider of the award-winning CallRexT suite of IP call recording and call center optimization solutions announced enhancements to CallRex Call RecordingT software and the completion of interoperability testi ... read more

Date - 24/09/2009
Category - Call Recording

Record calls and reduce credit card fraud

Record calls and reduce credit card fraud  Enterprises who, in the course of their business, take card payments over the telephone need to be aware of PCI DSS. What is PCI DSS? In a bid to help prevent payment card fraud, the Payment Card Industry (PCI), which is an alliance o ... read more

Date - 06/05/2009
Category - Call Recording

USA: CallCopy simplifies MIPPA call recording requirement

USA: CallCopy simplifies MIPPA call recording requirement  CallCopy Inc, a leading provider of innovative call recording, quality monitoring and performance management solutions, is making it easier for companies to comply with new regulations introduced in 2008 by the Center for Medicar ... read more

Date - 25/03/2009
Category - Call Recording

ComputerTel work with Chelco to help customers during credit crunch

ComputerTel work with Chelco to help customers during credit crunch  Call Recording Specialists ComputerTel have teamed up with Chelco Business Finance & Leasing to ensure that new ComputerTel customers can implement money saving call recording and quality monitoring solutions even d ... read more

Date - 24/02/2009
Category - Call Recording

Rostrvm Solutions partners with Red Box Recorders to provide complete call recording and handling application

Rostrvm Solutions partners with Red Box Recorders to provide complete call recording and handling application   Rostrvm Solutions, a leading UK call centre software developer, has today announced a strategic partnership with Red Box Recorders. The companies will work together to pro ... read more

Date - 17/02/2009
Category - Call Recording