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Contact centre consultancy announces 'Pay for Performance' consulting
Contact centre consultancy announces 'Pay for Performance' consulting Toronto, ON - Colin Taylor the CEO of The Taylor Reach Group, Inc. (TRG) announced today the launch of 'Pay for Performance' value based consulting services. "This new service allows our c ... read moreDate - 27/11/2007
Category - Consultancy
CM Insight becomes Verint Consulting
CM Insight becomes Verint Consulting
CM Insight, the customer management consultancy that was acquired by Verint in February 2006, has today changed its name to Verint Consulting. The change reflects Verint's objective to extend its leadership in the contact centre market an ... read moreDate - 27/11/2007
Category - Consultancy
DMG Consulting Names Ted Lubowsky Managing Director
DMG Consulting names Ted Lubowsky Managing Director West Orange, NJ - DMG Consulting LLC, a leading advisory and consulting firm specializing in contact centers and real-time analytics, today named Ted Lubowsky, contact center solutions veteran, as Managing Director. Mr. Lubo ... read moreDate - 08/11/2007
Category - Consultancy
New divisional manager for leading contact centre consultancy
New divisional manager for leading contact centre consultancy Cactus Search, a UK Contact Centre Management recruiter, has announced the appointment of Daniel Baker who joins the company as 'Divisional Manager'. Daniel has many years experience both within the competitiv ... read moreDate - 19/10/2007
Category - Consultancy
CosmoCom awarded ''Best of Show'' at INTERNET TELEPHONY Conference & EXPO East 2007
CosmoCom awarded ''Best of Show'' at INTERNET TELEPHONY Conference & EXPO East 2007
CosmoCom, the global leader in Call Center Consolidation 2.0, announced today that its flagship product, CosmoCall Universe, was the recipient of a prestigious "Best of Show& ... read moreDate - 12/10/2007
Category - Consultancy
Outsourcing consultancy EquaTerra buys Morgan Chambers
Outsourcing consultancy EquaTerra buys Morgan Chambers Houston & London - EquaTerra has acquired Morgan Chambers, creating the market leading independent sourcing advisory firm. As EquaTerra and Morgan Chambers are, respectively, the world's number one and number two t ... read moreDate - 05/09/2007
Category - Consultancy
Softlab recruits a leading contact centre specialist as part of its consultancy growth plan
Softlab recruits a leading contact centre specialist as part of its consultancy growth plan Birmingham - Softlab Limited has recently recruited Elisabeth Olafsdottir into its Customer Management practice. Elisabeth is focused on Contact Centres specifically assisting organisation ... read moreDate - 04/09/2007
Category - Consultancy
Zagada RatingDRQ launches first outsourcing rating service on private suppliers
Zagada RatingDRQ launches first outsourcing rating service on private suppliers Miami and Coral Gables, FL - Zagada Markets today announces the launch of its Zagada RatingDRQT rating. This new service innovation eliminates guesswork and subjectivity in selecting privately operated vendors ... read moreDate - 31/08/2007
Category - Consultancy
Softlab Limited on Target to Enhance its Consultancy Practice
Softlab Limited on Target to Enhance its Consultancy Practice Birmingham - Softlab Limited is embarking on a growth strategy that will include significantly enhancing the consultancy element of its business to assist organisations that want to improve the interaction, management ... read moreDate - 21/08/2007
Category - Consultancy
Softlab Limited hires head of consulting in line with its aggressive growth plans
Softlab Limited hires head of consulting in line with its aggressive growth plans Softlab Limited announces the appointment of Peter Cantor to head up its Consultancy practice. Peter is to build upon Softlab's customer management capabilities and significantly enhance the busin ... read moreDate - 21/08/2007
Category - Consultancy
Investment in applications support strengthens Sabio's contact centre integration capabilities
Investment in applications support strengthens Sabio's contact centre integration capabilities
Sabio, the innovative contact centre services and solutions company, has announced further investment in its Applications business to support the growing demand from contact centres for ... read moreDate - 21/06/2007
Category - Consultancy
RXP announces public sector masterclass programme
RXP announces public sector masterclass programme
RXPerience Limited (RXP), consultants in contact centre management, today announces that Public Sector Forums will be offering the RXP Contact Centre Masterclass programme. These events which have been developed in response to the rec ... read moreDate - 18/06/2007
Category - Consultancy
NextiraOne gains first dual Genesys gold partner certification in EMEA
NextiraOne gains first dual Genesys gold partner certification in EMEA
Paris - NextiraOne, Europe's leading experts in communications services, today announced that it has achieved Gold Partner Certification on the Genesys Voice Platform (GVP), part of the Gold Certificat ... read moreDate - 18/06/2007
Category - Consultancy
TeliaSonera owned Cygate closes transaction and acquires Dimension Data Sweden
TeliaSonera owned Cygate closes transaction and acquires Dimension Data Sweden
Stockholm, Sweden - TeliaSonera (NASDAQ:TLSN) (STO:TLSN) (HEX:TLS1V) (LSE:TEE) owned Cygate has closed the acquisition of the shares in Dimension Data Sweden, a subsidiary of the global systems inte ... read moreDate - 11/06/2007
Category - Consultancy