Go BackSoftlab recruits a leading contact centre specialist as part of its consultancy growth plan
Birmingham - Softlab Limited has recently recruited Elisabeth Olafsdottir into its Customer Management practice. Elisabeth is focused on Contact Centres specifically assisting organisations in understanding their inefficiencies, how they can be tackled and to recommend training, change or solutions that will improve the performance of their customer contact handling.
"Elisabeth's depth of contact centre and workforce optimisation expertise is strengthened with her knowledge of industry regulations governing compliance." says Ragnar Wachter, Managing Director, Consulting and Business Development.
Elisabeth has over 8 years consultancy and professional services experience in helping multi-national organisations to define, implement and manage internal processes to support performance management initiatives.
"I am excited by my new role at Softlab and I am already enjoying working with Softlab's technical and business professionals." says Elisabeth Olafsdottir, Customer Management Consultant.
"The growth strategy of Softlab Limited is to significantly enhance the consultancy element of its business and to assist organisations that want to improve the interaction, management and experience of its customers." says Gareth Thomas, Chief Executive Officer, Softlab Limited.
"We welcome Elisabeth who will work with our clients to understand their needs then apply her business and technical expertise to develop an ROI and business case justification." continues Gareth Thomas.
About Softlab Limited
Softlab Limited is the UK subsidiary of the Softlab Group which is 100% owned by the BMW Group.
Founded in 1971 in Munich, Germany, as a software and IT services company, Softlab now provides Business and IT consultancy and services. Softlab became a BMW Group company in 1992 giving it the remit to bring best practice from other industries into the BMW business. Softlab was established in the UK in 1988. Softlab Limited has focused on customer management solutions since 1992 and continues to align its business to meet the demands of its customers.
The Softlab Group consists of five premium brands: Softlab, Nexolab, Axentiv, Entory and FAST.
Date - 04/09/2007
