Consultancy
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30th March 2012 - Sinclair Voicenet, the UK’s only NICE Certified Consultancy Partner, has launched an innovative new consultancy service tailored to meet the needs of smaller contact centres fr...
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Customer Consulting Ltd (CCL) the customer and change management company has won a competitive tender to support E.ON’s Service Excellence Programme. CCL have been selected from a number of both...
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Customer Consulting welcomes contact centre report
22nd March 2010 - The customer and change management company Customer Consulting Ltd (CCL) has welcomed the findings of the 'UK Contact ...
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USA: Alpine Access launches consulting service, becomes industry's first end-to-end provider of home-based call centre model
Alpine Access, the premier provider of home-based customer car...
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TouchStar Call Centre Software to offer a free day's consultancy to selected UK call centres that download white paper
TouchStar Call Centre Software, a leading UK contact centre software...
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RXP joins The Panther Group as part of its growth plans for consultancy services
RXPerience (RXP), a leading UK contact centre consultancy, announced that it has joined The Panther Group. E...
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Sensee launches call centre home working consultancy service
Sensée, the first company in the UK to provide home workers for call centres, has launched a new consultancy service for call c...
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Contact centre consultancy announces 'Pay for Performance' consulting
Toronto, ON - Colin Taylor the CEO of The Taylor Reach Group, Inc. (TRG) announced today the launch of 'Pay...
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CM Insight becomes Verint Consulting
CM Insight, the customer management consultancy that was acquired by Verint in February 2006, has today changed its name to Verint Consulting. The...
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DMG Consulting names Ted Lubowsky Managing Director
West Orange, NJ - DMG Consulting LLC, a leading advisory and consulting firm specializing in contact centers and real-time analytic...
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New divisional manager for leading contact centre consultancy
Cactus Search, a UK Contact Centre Management recruiter, has announced the appointment of Daniel Baker who joins the company as...
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CosmoCom awarded ''Best of Show'' at INTERNET TELEPHONY Conference & EXPO East 2007
CosmoCom, the global leader in Call Center Consolidation 2.0, announced today that it...
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Outsourcing consultancy EquaTerra buys Morgan Chambers
Houston & London - EquaTerra has acquired Morgan Chambers, creating the market leading independent sourcing advisory firm. A...
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Softlab recruits a leading contact centre specialist as part of its consultancy growth plan
Birmingham - Softlab Limited has recently recruited Elisabeth Olafsdottir into its Customer Management ...
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Zagada RatingDRQ launches first outsourcing rating service on private suppliers
Miami and Coral Gables, FL - Zagada Markets today announces the launch of its Zagada RatingDRQT rating. This new se...
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