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Chey receives her CBE
Chey receives her CBE
Following our press release last year that Chey Garland was awarded a CBE ( Click Here for the press release)
Chey Garland, Founder and Chief Executive of Garlands Call Centres, has collected her CBE from Buckingham Palace.
She received her awar ... read moreDate - 25/06/2008
Category - Corporate News
DEX announces new partnership with ACCENT Marketing ServicesDEX announces new partnership with ACCENT Marketing Services
DEX announces new partnership with ACCENT Marketing Services DEX (Data Exchange Corporation), a leading supply chain solutions provider for high-tech industries, announced that it has entered into a joint marketing agreement with ACCENT Marketing Services, LLC, a leading provider of c ... read moreDate - 24/06/2008
Category - Corporate News
eGain marks the tenth anniversary of delivering on-demand software for customer service management
eGain marks the tenth anniversary of delivering on-demand software for customer service management
eGain Communications Corporation the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment marked the 10 year anniversa ... read moreDate - 24/06/2008
Category - Corporate News
Alcatel-Lucent announces opening of Brazilian Executive Briefing Center
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Alcatel-Lucent announces opening of Brazilian Executive Briefing Center
Alcatel-Lucent announced the opening of its Brazilian Executive Briefing Center (EBC) - a large workspace equipped with state-of-the-art technology and demonstrations to host customers, business partners and other ... read moreDate - 24/06/2008
Category - Corporate News
CosmoCom attains Microsoft Gold Certified Partner status
CosmoCom attains Microsoft Gold Certified Partner status
CosmoCom, the global leader in Contact Center Consolidation 2.0 announced that it has achieved Gold Certification status in the Microsoft Partner Program. Gold certification is the highest level of certification offered by ... read moreDate - 24/06/2008
Category - Corporate News
Experian and VoiceVault partner to create fully hosted biometric authentication system
Experian and VoiceVault partner to create fully hosted biometric authentication system
Experian®, the global information services company, and VoiceVault, a leader in voice-based biometric identity verification, have entered into a partnership to create a hosted, pay-as-you-go bio ... read moreDate - 19/06/2008
Category - Corporate News
TSYS and Nationwide to co-present at Europe's leading cards and payments conference
TSYS and Nationwide to co-present at Europe's leading cards and payments conference
TSYS announced that Stephanie Wilson, managing director of TSYS Managed Services EMEA, and Jeremy Wood, divisional director, Consumer Finance, Nationwide Building Society, will co-present at Cards ... read moreDate - 19/06/2008
Category - Corporate News
Avaya appoints Bob Lyons to lead contact centre division
Date - 18/06/2008
Category - Corporate News
Why average handle time no longer matters
Why average handle time no longer matters By David W. Holmes, Senior Vice President of Global Marketing, Jacada. When you have your car washed, does it matter to you whether it takes five minutes or six? When you're having work done on your house, does it matter to you w ... read moreDate - 18/06/2008
Category - Corporate News
Envision's Chief Evangelist to deliver contact centre leadership session at ICSA Annual Summit in Denver
Envision's Chief Evangelist to deliver contact centre leadership session at ICSA Annual Summit in Denver Envision Telephony, Inc a leading global provider of software solutions for the contact center and the enterprise, announced that Connie Smith, chief evangelist for Envision, w ... read moreDate - 18/06/2008
Category - Corporate News
"Avoid contact centre infrastructure lock-in" recommends Altitude Software at Dubai CCW 2008
"Avoid contact centre infrastructure lock-in" recommends Altitude Software at Dubai CCW 2008 Next-generation IP Contact Centre Solutions on Display at Dubai CCW 2008 Expanding Client Base and Strong partnerships Fuel Altitude Software Growth and Profitability in MENA Alti ... read moreDate - 17/06/2008
Category - Corporate News
Nuance files patent infringement lawsuit against Vlingo
Nuance files patent infringement lawsuit against Vlingo Nuance Communications a leading provider of speech solutions announced that it has filed a patent infringement lawsuit against Vlingo in the United States District Court for the Eastern District of Texas. In its complaint, N ... read moreDate - 17/06/2008
Category - Corporate News
Fonality records 15 quarters of high growth, leads open source telephony market
Fonality records 15 quarters of high growth, leads open source telephony market
Fonality®, the leading provider of open source business communications systems, announced that the first quarter of 2008 marked its fifteenth consecutive quarter of high growth, and that the company has doub ... read moreDate - 13/06/2008
Category - Corporate News
UK contact centre expands by over 40%
UK contact centre expands by over 40% Converso Contact Centres, a UK supplier of outsourced inbound and outbound contact centre services has announced today its intention to expand its current UK operation. The expansion will add 80 seats to its existing capacity of 180 agents creating 80 F ... read moreDate - 12/06/2008
Category - Corporate News
Antiquated practices cost UK contact centres £1billion a year - CosmoCom
Antiquated practices cost UK contact centres £1billion a year - CosmoCom
The UK contact centre industry could be losing £916 million a year because it uses antiquated working practices, according to virtualisation software provider, CosmoCom. That equates to the annual gross dom ... read moreDate - 12/06/2008
Category - Corporate News