Go BackbeCogent appoints head of contact centres for Glasgow and Erskine
Leading Scottish-based customer contact business beCogent has appointed Justene Donnelly as its head of contact centres for Glasgow and Erskine.
Justene (34) has joined beCogent after a varied career in the contact centre outsourcing environment for the past 12 years. She came to beCogent from Telecom Service Centres where she was in the interim post of head of solution design.
The current role at beCogent involves Justene overseeing a team of three business managers who in turn look after around 700 people in three business units. Her primary responsibility is to look after the people employed in the contact centres in Glasgow and Erskine and create and maintain great working environments for the team.
Her role is to ensure people are valued and rewarded for their contribution whilst providing the client's customers with the best possible excellent results in all areas of service delivery.
In addition to this, Justene will be supporting the Commercial and Operations Director in developing beCogent's business growth and operating strategies for the longer term development of its business.
Justene said: "I was thrilled to be offered the position at beCogent. The company is a very progressive and forward thinking organisation and I feel that this is a positive atmosphere to work in. It is also commercially focused and there is a great emphasis on people development, which is very important to me.
"It is a fantastic opportunity for me to work within such an organisation and I look forward to the rewards and challenges it will bring. The clients are interesting and varied and I'm certain we can work closely with them to fulfil and exceed their expectations.
"I love the idea of a Scottish company giving the larger outsource companies a run for their money and I believe that beCogent is a growing company to be reckoned with. I really want to be a part of delivering that success through my teams in Glasgow and Erskine.
"The contact centre industry has a tough reputation and I believe that every professional in the industry has an obligation to address that. Working in a contact centre really can be one of the most rewarding and challenging jobs, if you want it enough you can also make a career out of it. I would like to heighten the opportunities in these sites to the local community and I really want to work with our contact centre agents on doing that over the coming months."
Jackie Lowe, HR Director at beCogent, said: "We are delighted that Justene has joined us at beCogent. Her wealth of experience will be extremely beneficial to the company and I'm certain that she will bring real expertise to the business."
About beCogent
beCogent - founded in 1999 in response to the rapid expansion of the multi-billion pound call centre sector - has grown organically to become one of the UK's leading providers of outsourced customer contact services.
The Company has developed a portfolio of high-profile clients that includes Argos, Virgin Media, J D Williams, John Lewis Direct, Traveline Scotland, House of Fraser, Fortnum & Mason and the National Australia Bank Group.
beCogent has significantly increased its workforce in the last year creating nearly 1,000 new jobs, taking the total number of staff across sites to circa 3,000.
Despite its rapid growth, beCogent - which operates contact centres in Airdrie, Kilmarnock, Erskine, and Glasgow - has never lost sight of its ethos of making the right recruitment decisions, continually developing its staff and instigating initiatives to sincerely engage with them.
Date - 12/05/2008
