Go BackDEX announces new partnership with ACCENT Marketing Services
DEX (Data Exchange Corporation), a leading supply chain solutions provider for high-tech industries, announced that it has entered into a joint marketing agreement with ACCENT Marketing Services, LLC, a leading provider of customer lifecycle management solutions.
DEX and ACCENT are combining their strengths and market knowledge to create a powerful solution that combines DEX's integrated technology and leading supply chain solutions with ACCENT's call center capabilities.
As one of DEX's call center partners, ACCENT will provide DEX's clients with services that include lead generation, customer care and technical support, cross- and up-sell campaigns, loyalty marketing campaigns, and product recall management.
Integrating DEX and ACCENT's work streams will enable DEX to heighten client experiences, improve efficiencies, and provide additional flexibility.
DEX and ACCENT recently began providing services to a leading consumer electronics company with DEX as the program integrator. The company received supply chain visibility for all execution and inventory management through DEX's OrderVision(R) web-enabled application, which provides real-time visibility and data access 24 hours a day, seven days a week, from any location worldwide.
DEX also developed a unique web portal for use by ACCENT's contact center agents, providing them with real-time information about the end user's product, including warranty data.
Since its inception in 1980, DEX has moved from a repair organization to a multi-faceted business with three separate business units: DEX Systems (the IT division of DEX), Supply Chain Solutions (including reverse logistics, depot repair, part sales, procurement services, asset recovery, warehousing and distribution, warranty support services, and advance exchange), and Professional Services (Supply Chain Consulting, Product Reverse Engineering, Software Engineering, Systems Analysis, and Project Implementation Management).
ACCENT partners with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Since 1993, the company has offered its clients an integrated suite of data analytics, direct marketing, contact management, and fulfillment services built on proven methodologies and extensive insight into customer behaviors.
"We are excited to enter a partnership with a forward-looking provider of outsourced customer lifecycle management solutions," said Michael O'Donnell, senior vice president of business development, marketing and sales at DEX. "ACCENT's expertise perfectly complements our technology, professional services, and leading supply chain offerings."
"Building valuable relationships with customers at any and every stage in the customer lifecycle takes the right tools, strategies, and resources," said Kevin Foley, president and CEO of ACCENT. "By combining DEX's leading inventory and order management solutions with ACCENT's unparalleled customer care, companies have an unmatched foundation for growing high quality customer relationships across the supply chain."
About DEX
DEX(R) (Data Exchange Corporation), founded in 1980, is in the business of delivering innovative supply chain solutions to clients by leveraging its expertise in consulting, engineering, software, systems, and operations. DEX solutions include forward and reverse logistics, repair, parts sourcing and sales, and asset recovery services. DEX maintains facilities on the East and West Coasts of the United States, as well as in Europe and Asia. For more information, visit www.dex.com.
About ACCENT Marketing Services, LLC
ACCENT is an international provider of customer lifecycle management solutions. ACCENT partners with world-class companies to help them acquire, support, retain, and grow their customers at every stage in the customer lifecycle. Through a suite of data analytics, direct marketing, contact management, and fulfillment services, ACCENT delivers high quality, integrated marketing solutions that grow valuable client and customer relationships. Founded in 1993 and majority owned by MDC Partners, Inc., ACCENT employs more than 4,000 people in 10 U.S. cities, Jamaica, and the Philippines. For more information, visit www.accentonline.com.
About MDC Partners, Inc.
MDC Partners is a leading provider of marketing communications services to clients in North America, Europe and Latin America. Through its partnership of entrepreneurial firms it provides advertising, specialized communications and consulting services to leading brands. MDC Partners' philosophy emphasizes the utilization of strategy and creativity to drive growth for its clients. MDC Partners is The Place Where Great Talent Lives. MDC Partners Class A shares are publicly traded on the NASDAQ under the symbol "MDCA" and on the Toronto Stock Exchange under the symbol "MDZ.A".
Date - 24/06/2008
