Corporate News
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16th May 2012 - Wembley based Confero are aiming to take £100,000 for Soccer Aid by donating 50 call centre agents, who will be answering calls for the Telethon at their state-of-the-art call ce...
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16th May 2012, London – Siemens Enterprise Communications is strongly supporting National Work from Home Day on Friday (May 18th) but believes the time is now right for a wider debate on the way...
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10th May 2012 - Paul Weald, strategy director at ProtoCall One, the leading Genesys contact centre solutions and services provider, is participating in the Dallaglio Flintoff 2012 Cycle Slam, and cust...
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30th April 2012 - Gatwick Airport’s efforts to keep passengers informed with up-to-the minute details during disruptive weather, flight delays and everyday airport activity has been recognised b...
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30th April 2012 - New research from Aspect has found that consumers get most frustrated with their banks and insurance providers when communicating with them through the contact centre, affecting cros...
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27 April, 2012: Noble Systems, a global leader in unified contact centre technology solutions, today announced that 2011 revenue from operations in Europe, the Middle East and Africa (EMEA) grew by mo...
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24 April 2012: In approximately a month (25 May 2012), European legislation on web privacy will impact over three million British businesses. The "Cookie law", or the Directive on Privacy an...
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20th April 2012: Eptica, the leading European solution for Multi channel Customer Interaction Management announced a new £5.7 million (€7 million) funding round, which will be used to stren...
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Comment from Richard McCrossan, Strategic Business Director, Genesys
12th April 2012 - It is being said that 2011 was a tipping point for businesses as the combined weight of customer expectations ...
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5th April 2012 - The industry is well aware of the Payment Card Industry Data Security Standard (PCI DSS), which was designed to protect payment card information in any format in which it exists. Whil...
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2nd April 2012 - A team from one of the region’s largest employers, Capita, and its client, O2, got its hands dirty this week. Employees from the two businesses swapped telephones for spades as ...
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2nd April 2012 - bss is delighted to announce today the launch of bss digital, the new division which offers unparalleled expertise in web design and development, mobile and apps, e-commerce and syste...
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29th March 2012 - Contact centre employee motivation experts, Motiv8 Solutions, joined forces in January with the UK’s most innovative employee reward firm, Red Letter Days B2B, to offer UK cont...
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29th March 2012 - A CREWE company opened its call centre last Friday (March 23) and took 1,589 donation calls for Sport Relief.
This was the fourth year that Lifestyle Services Group on Westmere Dr...
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27th March 2012 - Siptel has announced that the Coventry based Thomson and First Choice call centre it supported raised £49,725 throughout the televised Sport Relief event on Friday 23rd March b...
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