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South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP
South Africa: Exxaro improves shared services centre operations with real-time CRM solutions from SAP 9th March 2010 - Exxaro, a diversified mining company with operations in South Africa, implemented the SAP® Customer Relationship Management 7 (SAP CRM) application from SAP AG ( ... read moreDate - 09/03/2010
Category - CRM
Convergys and Microsoft team on CRM product
Convergys and Microsoft team on CRM product 15th February 2010 - Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced that it is entering into a global strategic relationship with Microsoft Corp., the world's leading software company, to & ... read moreDate - 15/02/2010
Category - CRM
Traditional CRM is not delivering desired customer experience transformation
Traditional CRM is not delivering desired customer experience transformation 10th February 2010 - Customer experience transformation is rapidly becoming a key business differentiator in the battle to retain customers and grow revenues and share of wallet. Yet many businesses have yet ... read moreDate - 10/02/2010
Category - CRM
Mercer Oak Realty selects Vantage Communications to host its business communications and CRM system
Mercer Oak Realty selects Vantage Communications to host its business communications and CRM system 25th January 2010 - Mercer Oak Realty LLC, one of the largest Commercial Real Estate firms in the Princeton, New Jersey area recently chose Vantage Communications to replace its CRM Sy ... read moreDate - 25/01/2010
Category - CRM
Kiva Group Introduces Respect 7 Software Suite
Kiva Group Introduces Respect 7 Software Suite 11th January 2010 - KIVA Group, Inc. announced that mid-tier and community financial institutions striving to provide consistent, personalized service across the enterprise have an attractive, more affordable option for integrating and opt ... read moreDate - 11/01/2010
Category - CRM
WIN's Enterprise Communicator helps business make the most of mobile
WIN's Enterprise Communicator helps business make the most of mobile 25th November 2009 - WINplc, a leading provider of interactive mobile entertainment and information services, today announced the launch of Enterprise Communicator, a new web-based mobile CRM communications plat ... read moreDate - 25/11/2009
Category - CRM
USA: DIRECTV extends use of Oracle CRM On Demand with contact centre application to improve service to dealers
USA: DIRECTV extends use of Oracle CRM On Demand with contact centre application to improve service to dealers 27th October 2009 - DIRECTV, Inc., which provides satellite television service to more than 18 million customers in the United States, has extended its use of Or ... read moreDate - 27/10/2009
Category - CRM
Demand for detailed customer intelligence and multi-channel dialog drives market momentum for Teradata Relationship Manager
Demand for detailed customer intelligence and multi-channel dialog drives market momentum for Teradata Relationship Manager 22nd October 2009 - Teradata Corporation, the world's largest company solely focused on data warehousing and enterprise analytics announced enhancements to its in ... read moreDate - 22/10/2009
Category - CRM
KANA enhances social CRM capabilities of KANA 10 through Baynote's Collective Intelligence Platform
KANA enhances social CRM capabilities of KANA 10 through Baynote's Collective Intelligence Platform 22nd October 2009 - KANA Software, Inc, a world leader in innovative customer service solutions announced that it has enhanced the social CRM capabilities of KANA 10, the company' ... read moreDate - 22/10/2009
Category - CRM
Maximizer Software launches Italian language version of its Maximizer CRM solution
Maximizer Software launches Italian language version of its Maximizer CRM solution 22nd October 2009 - Maximizer Software Inc, a leading provider of simple, accessible customer relationship management (CRM) solutions announced the availability in Italian of its well-established Maxim ... read moreDate - 22/10/2009
Category - CRM
CRM innovator debuts its award winning software solutions in the Middle East at GITEX
CRM innovator debuts its award winning software solutions in the Middle East at GITEX 19th October 2009 - Canadian customer service software company Customer1 Corporation will demonstrate its award winning CRM and helpdesk software solutions for the first time in the Middle East duri ... read moreDate - 19/10/2009
Category - CRM
Ignify unveils new CRM call centre extension
Ignify unveils new CRM call centre extension 7th October 2009 - Ignify, a global CRM and ERP consulting firm, and Microsoft Dynamics Inner Circle Partner announced an enhanced Contact Center platform for Microsoft's CRM Call Center Agent Desktop. The new platform allows custom ... read moreDate - 07/10/2009
Category - CRM
Australia: IPscape cloud contact centre for Prosper CRM announced
Australia: IPscape cloud contact centre for Prosper CRM announced Australian contact centre provider IPscape announced IPscape for Prosper CRM, a fully integrated contact centre module for Prosper CRM. IPscape for Prosper CRM was developed to deliver high-end call centre functionality in ... read moreDate - 04/09/2009
Category - CRM
FrontRange launches CRM product to increase helpdesk efficiency and improve customer loyalty
FrontRange launches CRM product to increase helpdesk efficiency and improve customer loyalty FrontRange Solutions, a leader in business software solutions announced the launch of GoldMineTM Customer Service Edition, designed to help organizations improve customer satisfaction by supporti ... read moreDate - 18/08/2009
Category - CRM
USA: Stamps.com picks RightNow On Demand CRM to increase contact centre agent effectiveness
USA: Stamps.com picks RightNow On Demand CRM to increase contact centre agent effectiveness
Stamps.com a leading provider of postage online and shipping software solutions, selected the RightNow on demand customer relationship management (CRM) solution to provide enhanced customer servic ... read moreDate - 11/08/2009
Category - CRM