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South Africa: Rand Water CRM improves communication flow with Datacentrix
South Africa: Rand Water CRM improves communication flow with Datacentrix IT services and solutions provider Datacentrix is in the process of implementing Microsoft Dynamics CRM 4.0 for Rand Water's Customer Service and Corporate Communications departments, in order to replace its ... read moreDate - 28/08/2008
Category - CRM
Transcom sign 3-year, Euro 33 million in-house takeover deal to provide public sector CRM service
Transcom sign 3-year, Euro 33 million in-house takeover deal to provide public sector CRM service Transcom WorldWide SA, the global outsourced services company announced that it has signed a three-year, 33 million in-house takeover contract with Lombardia Informatica, a service compan ... read moreDate - 01/08/2008
Category - CRM
Austria: SkyEurope Airlines signs deal with RightNow
Austria: SkyEurope Airlines signs deal with RightNow RightNow Technologies announced that SkyEurope Airlines, the leading low-cost airline in Austria, Czech Republic and Slovakia has purchased RightNow CRM. SkyEurope Airlines plans to use RightNow to provide superb customer exper ... read moreDate - 29/07/2008
Category - CRM
UAE: Raqmiyat implements an integrated Microsoft Customer Relationship Management solution for Masafi
UAE: Raqmiyat implements an integrated Microsoft Customer Relationship Management solution for Masafi Raqmiyat a leading UAE-based systems integrator, announced that it is currently implementing a fully integrated Customer Relationship Management (CRM) solution for Masafi the lea ... read moreDate - 03/07/2008
Category - CRM
USA: MidSouth Bank, N.A. revamps customer service with Oracle CRM On Demand and Call Center On Demand
USA: MidSouth Bank, N.A. revamps customer service with Oracle CRM On Demand and Call Center On Demand Oracle announced that MidSouth Bank, a growth oriented financial institution with 34 locations and 120 ATMs throughout southern Louisiana and southeast Texas, has chosen Oracle CRM On ... read moreDate - 03/07/2008
Category - CRM
UK: BT.com uses RightNow on Demand CRM to chat with business customers online
UK: BT.com uses RightNow on Demand CRM to chat with business customers online RightNow Technologies announced that BT Business is rolling out RightNow Chat to empower contact centre agents to instantly respond to customer queries via its BT Business' help and support website. ... read moreDate - 24/06/2008
Category - CRM
USA: Helio uses RightNow on Demand CRM to capture the voice of the customer
USA: Helio uses RightNow on Demand CRM to capture the voice of the customer
Helio, a premium US mobile service provider, has selected RightNow Telecom, RightNow Technologies' on demand customer relationship management (CRM) solution for telecommunication companies, to help deliver excep ... read moreDate - 28/05/2008
Category - CRM
UK: Phones 4U boosts CRM
UK: Phones 4U boosts CRM At the European Customer Management World (ECMW), Fizzback announces the successful completion of the first stage of an ongoing partnership with Phones 4u to help the retailer improve customer satisfaction and advocacy. After recognising the need to ... read moreDate - 19/05/2008
Category - CRM
BT to resell SugarCRM's applications in UK
BT to resell SugarCRM's applications in UK
SugarCRM, the world's leading provider of commercial open source customer relationship management software announced a new reseller partnership with BT. As part of this new alliance, BT, the UK's leading communications provider, w ... read moreDate - 23/04/2008
Category - CRM
Graham Technology funds computing science scholarship
Graham Technology funds computing science scholarship
Graham Technology, the provider of award-winning CRM platform, ciboodle, today revealed it is to fund a computing science scholarship at the University of Glasgow.
The company has pledged £16,000 for a post-graduate stu ... read moreDate - 08/04/2008
Category - CRM
USA: Convergys signs contract to expand relationship management capabilities for Cox Communications
USA: Convergys signs contract to expand relationship management capabilities for Cox Communications
Convergys Corporation a global leader in relationship management, announced today a multi-year contract renewal that will provide Cox Communications, Inc. with expanded relationship manageme ... read moreDate - 26/03/2008
Category - CRM
EDS becomes enterprise partner to deliver Microsoft Dynamics CRM
EDS becomes enterprise partner to deliver Microsoft Dynamics CRM EDS announced it will offer Microsoft Dynamics CRM as an EDS enterprise application solution to its clients globally. With this announcement, EDS becomes Microsoft's enterprise partner to deliver Microsoft Dynamics CRM con ... read moreDate - 13/03/2008
Category - CRM
Consona CRM's KNOVA solution named to KMWorld's '100 companies that matter in knowledge management'
Consona CRM's KNOVA solution named to KMWorld's '100 companies that matter in knowledge management'
KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise, today announced that KMWorld, the leading ... read moreDate - 04/03/2008
Category - CRM
RightNow Technologies' February '08 on demand CRM release empowers contact centre agents with new contextual workspaces
RightNow Technologies' February '08 on demand CRM release empowers contact centre agents with new contextual workspaces
RightNow® Technologies introduced RightNow February '08, the latest release of its enterprise-class, on demand customer relationship management (CRM) solu ... read moreDate - 26/02/2008
Category - CRM
USA: Convergys implements relationship management solution for AT&T Mobility
USA: Convergys implements relationship management solution for AT&T Mobility Convergys Corporation a global leader in relationship management, announced that AT&T Mobility has gone live with Convergys' Dynamic Decisioning Solution. The Convergys solution assists customer s ... read moreDate - 08/02/2008
Category - CRM