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USA: Helio uses RightNow on Demand CRM to capture the voice of the customer
USA: Helio uses RightNow on Demand CRM to capture the voice of the customer
Helio, a premium US mobile service provider, has selected RightNow Telecom, RightNow Technologies' on demand customer relationship management (CRM) solution for telecommunication companies, to help deliver excep ... read moreDate - 28/05/2008
Category - CRM
UK: Phones 4U boosts CRM
UK: Phones 4U boosts CRM At the European Customer Management World (ECMW), Fizzback announces the successful completion of the first stage of an ongoing partnership with Phones 4u to help the retailer improve customer satisfaction and advocacy. After recognising the need to ... read moreDate - 19/05/2008
Category - CRM
BT to resell SugarCRM's applications in UK
BT to resell SugarCRM's applications in UK
SugarCRM, the world's leading provider of commercial open source customer relationship management software announced a new reseller partnership with BT. As part of this new alliance, BT, the UK's leading communications provider, w ... read moreDate - 23/04/2008
Category - CRM
Graham Technology funds computing science scholarship
Graham Technology funds computing science scholarship
Graham Technology, the provider of award-winning CRM platform, ciboodle, today revealed it is to fund a computing science scholarship at the University of Glasgow.
The company has pledged £16,000 for a post-graduate stu ... read moreDate - 08/04/2008
Category - CRM
USA: Convergys signs contract to expand relationship management capabilities for Cox Communications
USA: Convergys signs contract to expand relationship management capabilities for Cox Communications
Convergys Corporation a global leader in relationship management, announced today a multi-year contract renewal that will provide Cox Communications, Inc. with expanded relationship manageme ... read moreDate - 26/03/2008
Category - CRM
EDS becomes enterprise partner to deliver Microsoft Dynamics CRM
EDS becomes enterprise partner to deliver Microsoft Dynamics CRM EDS announced it will offer Microsoft Dynamics CRM as an EDS enterprise application solution to its clients globally. With this announcement, EDS becomes Microsoft's enterprise partner to deliver Microsoft Dynamics CRM con ... read moreDate - 13/03/2008
Category - CRM
Consona CRM's KNOVA solution named to KMWorld's '100 companies that matter in knowledge management'
Consona CRM's KNOVA solution named to KMWorld's '100 companies that matter in knowledge management'
KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise, today announced that KMWorld, the leading ... read moreDate - 04/03/2008
Category - CRM
RightNow Technologies' February '08 on demand CRM release empowers contact centre agents with new contextual workspaces
RightNow Technologies' February '08 on demand CRM release empowers contact centre agents with new contextual workspaces
RightNow® Technologies introduced RightNow February '08, the latest release of its enterprise-class, on demand customer relationship management (CRM) solu ... read moreDate - 26/02/2008
Category - CRM
USA: Convergys implements relationship management solution for AT&T Mobility
USA: Convergys implements relationship management solution for AT&T Mobility Convergys Corporation a global leader in relationship management, announced that AT&T Mobility has gone live with Convergys' Dynamic Decisioning Solution. The Convergys solution assists customer s ... read moreDate - 08/02/2008
Category - CRM
Netherlands: TNT Post chooses an AMC Technology software subscription to integrate their SAP CRM with their Nortel Contact Centers
Netherlands: TNT Post chooses an AMC Technology software subscription to integrate their SAP CRM with their Nortel Contact Centers TNT Post, which delivers an extensive range of service for mail needs to its customers by providing the most reliable and efficient solutions through delivery ... read moreDate - 05/02/2008
Category - CRM
ShoreTel announces Microsoft Dynamics CRM integration application
ShoreTel announces Microsoft Dynamics CRM integration application ShoreTel Inc a leading provider of Pure IP Unified Communications solutions announced ShoreTel Microsoft Dynamics CRM Integration application. Made possible by ShoreTel's open and extensible architecture, the new applica ... read moreDate - 29/01/2008
Category - CRM
UK: Space Kitchens boost call centre efficiency with CRM system from K3
UK: Space Kitchens boost call centre efficiency with CRM system from K3 Space Kitchens the UK's leading kitchen manufacturer and installer, has commissioned K3, the UK's largest provider of Microsoft Dynamics, to create a Microsoft-based Customer Relationship Management (CRM) system ... read moreDate - 24/01/2008
Category - CRM
Envox PhoneLink 2 now available for organisations using Salesforce.com's CRM solution
Envox PhoneLink 2 now available for organisations using Salesforce.com's CRM solution
Envox Worldwide, a leading global provider of IP-based voice solutions announced the availability of Envox PhoneLink(TM) 2, a computer telephony integration (CTI) solution that enables Salesforce cust ... read moreDate - 09/01/2008
Category - CRM
AMC integration study can help customers avoid costly contact centre and CRM integration pitfalls
AMC integration study can help customers avoid costly contact centre and CRM integration pitfalls AMC Technology, a leading provider of multi-channel integration solutions for contact centers, aims to increase awareness of the importance of getting technical expertise and analysis during th ... read moreDate - 18/12/2007
Category - CRM
Canada: Geeks on the Way achieves call centre success with SugarCRM and Asterisk
Canada: Geeks on the Way achieves call centre success with SugarCRM and Asterisk SugarCRM, the world's leading commercial open source customer relationship management (CRM) software provider, today announced that Geeks on the Way, Western Canada's premier technology support firm, ha ... read moreDate - 29/11/2007
Category - CRM