Customer Experience

UK: UK's leading online betting website invests in Tealeaf's Online Customer Experience solution to provide visibility of its web and mobile channels

UK: UK's leading online betting website invests in Tealeaf's Online Customer Experience solution to provide visibility of its web and mobile channels  5th March 2010 - Sky Betting and Gaming, one of the UK's leading sports betting, poker, casino and bingo companies, has de ... read more

Date - 05/03/2010
Category - Customer Experience

RightNow unveils “RightNow CX February 10”

RightNow unveils "RightNow CX February 10"  18th February 2010 - RightNow unveiled RightNow CX February 10, the customer experience suite, which includes new social functionality to help organisations deliver a better customer experience. --------------------------------- ... read more

Date - 18/02/2010
Category - Customer Experience

RightNow reinforces CX commitment with launch of Centers of Excellence

RightNow reinforces CX commitment with launch of Centers of Excellence  20th January 2010 - RightNow delivers on the RightNow CX Commitment by launching its Centers of Excellence (COE).  Previewed at its annual user summits, the RightNow CX Commitment is a set of activities and i ... read more

Date - 20/01/2010
Category - Customer Experience

RightNow CX November 09, with fully integrated RightNow Social Experience, helps companies embrace social networking to deliver better customer experiences

RightNow CX November 09, with fully integrated RightNow Social Experience, helps companies embrace social networking to deliver better customer experiences  30th November 2009 - RightNow CX November09 is now generally available. RightNow CX, the customer experience suite, is comprised ... read more

Date - 30/11/2009
Category - Customer Experience

Global: ClickFox expands telecommunications footprint with addition of international wireless voice and data communications provider

Global: ClickFox expands telecommunications footprint with addition of international wireless voice and data communications provider 18th November 2009 - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions announced a multi-million dollar contract ... read more

Date - 18/11/2009
Category - Customer Experience

USA: Top-tier telecommunications organisation expands ClickFox CEA deployment to include all customer interactions

USA: Top-tier telecommunications organisation expands ClickFox CEA deployment to include all customer interactions  29th October 2009 - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions announced the expansion of their deployment with a lead ... read more

Date - 29/10/2009
Category - Customer Experience

RightNow introduces RightNow CX, the customer experience suite

RightNow introduces RightNow CX, the customer experience suite  28th October 2009 - RightNow will kick off the first of its three global user conferences by announcing a groundbreaking cloud solution, RightNow CX, a customer experience suite designed to deliver great customer experien ... read more

Date - 28/10/2009
Category - Customer Experience

RightNow November '09 embraces social networking to deliver better customer experiences

RightNow November '09 embraces social networking to deliver better customer experiences  28th October 2009 - RightNow November '09 eRightNow announced RightNow November '09, the first release of its customer experience suite RightNow CX. -------------------------------- ... read more

Date - 28/10/2009
Category - Customer Experience

Chordiant unveils Cx software solution suite

Chordiant unveils Cx software solution suite  15th October 2009 - Chordiant Software, Inc, a leading provider of Customer Experience (CxT) solutions that help maximize the value of every customer interaction introduced the Chordiant Cx Solutions Suite, empowering companies to economic ... read more

Date - 15/10/2009
Category - Customer Experience

Europcar drives change in customer experience

Europcar drives change in customer experience  Europcar, the UK's leading vehicle hire company has taken a leaf from its counterparts in the airline and hotel industries to create a fresh approach to customer experience management. Following detailed research amongst customers an ... read more

Date - 03/09/2009
Category - Customer Experience

CallMiner deal with IS Solutions analyses UK contact centre conversations for comprehensive customer experience insight

CallMiner deal with IS Solutions analyses UK contact centre conversations for comprehensive customer experience insight  July 16th 2009 - CallMiner, Inc, the industry leader in enterprise speech analytics, and IS Solutions Plc a provider of software and services for public and private s ... read more

Date - 16/07/2009
Category - Customer Experience

Alpine Ski Company reaches new heights to improve customer experience for 300,000 skiers

Alpine Ski Company reaches new heights to improve customer experience for 300,000 skiers  Portrait Software and partner Releye AB announced that SkiStar has achieved early success following implementation of Portrait Campaign Manager software and professional services from Releye AB, resp ... read more

Date - 23/06/2009
Category - Customer Experience

Attensity Voice of the Customer Version 5 and Market Voice Version 5 unleash new features for managing customer conversations

Attensity Voice of the Customer Version 5 and Market Voice Version 5 unleash new features for managing customer conversations  At the Text Analytics Summit opening in Boston, Attensity Group, the leader in business user applications that generate value from unstructured data, announced th ... read more

Date - 02/06/2009
Category - Customer Experience

UK: LateRooms deploys Tealeaf to improve online customer experience

UK: LateRooms deploys Tealeaf to improve online customer experience  Tealeaf announces that LateRooms, the UK's leading accommodation website has implemented Tealeaf® CX solutions to improve the online customer experience for all its website visitors. By capturing and recordi ... read more

Date - 27/04/2009
Category - Customer Experience

USA: Continental to deploy Next IT's ActiveAgent

USA: Continental to deploy Next IT's ActiveAgent  Next IT Corporation, announced that it has signed an agreement with Continental Airlines to implement its ActiveAgent solution on their Web site, www.continental.com. Continental, the world's fifth largest airline, was recently awa ... read more

Date - 22/04/2009
Category - Customer Experience