Customer Experience

UK: FrontRange Voice drives service management consolidation at the Co-operative Group

UK: FrontRange Voice drives service management consolidation at the Co-operative Group  FrontRange Solutions announced that The Co-operative Group, the world's largest co-operative society, will deploy its IT Service Management (ITSM) solution to improve customer experience and low ... read more

Date - 25/07/2008
Category - Customer Experience

Done right, self-service automation will improve customer satisfaction, reduce the cost to serve, and increase revenue uptake. Now what?

Done right, self-service automation will improve customer satisfaction, reduce the cost to serve, and increase revenue uptake. Now what?  At the Customer Care and Experience Management Conference hosted by TeleStrategies this week in Washington, DC Convergys Corporation, a global leade ... read more

Date - 15/07/2008
Category - Customer Experience

Chordiant and Adeptra Partner to enhance consumer servicing and risk management

Chordiant and Adeptra Partner to enhance consumer servicing and risk management  Chordiant Software, Inc  the leading provider of Customer Experience software, and Adeptra Inc the world's top provider of automated contact and resolution services for consumer credit and ri ... read more

Date - 15/07/2008
Category - Customer Experience

Chordiant launches Recommendation Advisor 6.1

Chordiant launches Recommendation Advisor 6.1  Chordiant Software Inc the leading provider of Customer Experience (Cx) software and services, today announced Recommendation Advisor 6.1, a real-time conversation and interaction management solution for organizations with high customer in ... read more

Date - 11/07/2008
Category - Customer Experience

National Trust renews its trust in Vertex

National Trust renews its trust in Vertex  Vertex has signed a new 10 year customer management contract with the National Trust.  The strategic partnership will continue to manage and deliver end-to-end customer services for the Trust's large and growing membership of over 3.5 ... read more

Date - 02/07/2008
Category - Customer Experience

eLoyalty announces new customer experience alerting capability

eLoyalty announces new customer experience alerting capability eLoyalty Corporation  a leading enterprise customer relationship management services and solutions company announced a new Behavioral AnalyticsT capability that automatically creates alerts to identify customers who have si ... read more

Date - 28/05/2008
Category - Customer Experience

Chordiant launches Collections Manager 2.0

Chordiant launches Collections Manager 2.0 Chordiant Software Inc the leading provider of Customer Experience (CxT) software and services announced Collections Manager 2.0, an innovative solution for high-volume customer interaction organizations that makes the collections process as positi ... read more

Date - 19/05/2008
Category - Customer Experience

Verint Systems to host 12th Annual Customer Conference, profiling best practices, technology innovation and customer success

Verint Systems to host 12th Annual Customer Conference, profiling best practices, technology innovation and customer success Verint Systems Inc announced that its Driving Innovation global customer conference will take place June 1-4 at the Renaissance Orlando Resort at SeaWorld in Orlando, ... read more

Date - 07/05/2008
Category - Customer Experience

VoltDelta and Dial Directions to enhance directory assistance with voice-activated driving directions

VoltDelta and Dial Directions to enhance directory assistance with voice-activated driving directions Volt Delta Resources, LLC (VoltDelta), announced the availability of a voice-activated directions service to be offered to VoltDelta's Directory Assistance (DA) customers on its hosted ... read more

Date - 24/04/2008
Category - Customer Experience

Global: Orange selects Chordiant Cx to improve customer retention, increase revenues

Global: Orange selects Chordiant Cx to improve customer retention, increase revenues Chordiant Software Inc  the leading provider of Customer Experience software and services, and Orange, one of the world's leading telecommunications operators and a key brand of the France Tel ... read more

Date - 24/04/2008
Category - Customer Experience

TuVox adds key applications to transform customer service via an Intelligent Customer Front Door

TuVox adds key applications to transform customer service via an Intelligent Customer Front Door TuVox, a leading provider of On Demand speech applications, has become one of the first major partners to support the intelligent Customer Front DoorT (iCFD), a key solutions bundle from Genesys ... read more

Date - 23/04/2008
Category - Customer Experience

Chordiant releases Version 6.1 of patented, real-time decision management solution

Chordiant releases Version 6.1 of patented, real-time decision management solution Chordiant Software Inc the leading provider of Customer Experience software and services, today released Chordiant Decision Management version 6.1. This latest release of Chordiant's patented real-t ... read more

Date - 15/04/2008
Category - Customer Experience

UK company reduces inbound customer inquiries with Talisma

UK company reduces inbound customer inquiries with Talisma Easily.co.uk, the UK's leading domain name and website company, has achieved a 20 per cent reduction in inbound support queries by deploying a powerful web self-service channel, powered by Talisma Knowledgebase.  The i ... read more

Date - 10/04/2008
Category - Customer Experience

India: IBM Daksh helps MakeMyTrip deliver enhanced customer experience

India: IBM Daksh helps MakeMyTrip deliver enhanced customer experience MakeMyTrip, India's leading travel company announced a strategic agreement with IBM to further enhance its customer service experience through process and technology innovation. The five-year contract for outsou ... read more

Date - 09/04/2008
Category - Customer Experience

New Genesys solution transforms customer service via an Intelligent Customer Front Door

New Genesys solution transforms customer service via an Intelligent Customer Front Door Genesys Telecommunications Laboratories introduced a new set of solutions that employ a business rules engine to shift call answering away from frustrating IVR menus and "voice mail jail" to an ... read more

Date - 03/04/2008
Category - Customer Experience