Go BackVerint Systems to host 12th Annual Customer Conference, profiling best practices, technology innovation and customer success
Verint Systems Inc announced that its Driving Innovation global customer conference will take place June 1-4 at the Renaissance Orlando Resort at SeaWorld in Orlando, Florida. Now in its 12th year, the event, hosted by Verint, but extensively organized by users through the company's Customer Advisory Council, is focused on enhancing the customer experience and gathering intelligence from communications.
In addition to providing an opportunity to learn "best practices" from and network with other customers, attendees can take advantage of the more than 35 breakout sessions, "ask the experts" roundtables, a technology pavilion, and keynote presentations and discussions led by Verint Systems executives, subject matter experts, customers and thought leaders.
Representatives from some of the world's largest companies and across a wide range of vertical markets will present and participate in sessions and roundtables during the conference, including Avista Corporation, Bell Canada, Guardian Protection Services, John Hancock Financial Services, LeasePlan USA, Medco Health Solutions, Midwest Call Center, Pitney Bowes, Siemens, TD Banknorth and Wells Fargo Auto Finance.
A sample of scheduled presentations will explore such topics as:
"Driving Workforce and Business Optimization with Advanced WFO" - exploring how an energy provider in the southeastern U.S. has leveraged the market-leading Impact 360® Workforce Optimization to optimize its workforce and performance across its multiple contact centers
"The Customer Service Equation: Balancing Quality, Cost and the Customer Experience" - striking the right balance between cost, quality and the customer experience has impacted this large investment and insurance company in the U.S., driving it to transform to adapt to changes in traditional measures for quality and cost
"A Ripple or a Swell? WFO Flows into the Back-Office" - outlining the ripple effect that the back office has on productivity, profitability and the customer experience, in addition to how WFO can enhance performance within and beyond back-office operations
"Effective Agent Evaluation and Scoring" - evaluating how quality assurance is a vital part in helping shape agent behavior and satisfaction, enabling organizations to deliver a consistently positive customer experience, as well as unique experiences across multiple brands
"The Virtues of Strategic Planning" - highlighting the benefits of long-term strategic planning and how it enables better daily and weekly forecasting and scheduling
"Mining Customer Interactions for Gold: How Speech Analytics Drives Business Results Enterprise Wide" - profiling how the contact center serves as a goldmine for strategic business data, enabling more targeted marketing campaigns and creating more efficient enterprise-wide policies and procedures
Keynote speakers represent companies such as John Hancock Financial Services, PowerHouse Consulting, and motivational speaker and author Steve Gilliland.
To learn more about the 2008 Driving Innovation customer conference or to register for the event, please visit www.verint.com/userconference.
About Driving Innovation
Driving Innovation addresses the evolution of today's contact centers, branch and back-office operations in support of the customer experience; the critical roles each play within their organizations; and the trends and opportunities that lie ahead.
The highly anticipated, interactive annual event provides an in-depth look at the workforce optimization (WFO) market and the solutions and practices that continue to drive its ongoing success - focusing on WFO as a whole, as well as the individual components that comprise it: quality monitoring/call recording, eLearning, workforce management and performance management.
It also highlights technology advancements and newer market solutions making a big impact, such as VoIP, customer feedback surveys and speech analytics. At its core, Driving Innovation highlights winning strategies to ensure service-level excellence - all while maximizing technology investments to achieve key business and customer goals both inside and outside the contact center.
About Verint Witness Actionable Solutions
Verint® Witness Actionable SolutionsT is the leader in analytics-driven workforce optimization. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience.
From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry's most unified solution set - featuring quality monitoring and recording, workforce management, speech and data analytics, customer feedback surveys, performance management and eLearning.
Impact 360 helps organizations improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems Inc.
Verint Systems Inc. (PINK SHEETS: VRNT), headquartered in Melville, New York, is a leading provider of actionable intelligence solutions for an optimized enterprise and a safer world. Today, more than 10,000 organizations in over 150 countries rely on Verint solutions to perform more effectively, build competitive advantage and enhance the security of people, facilities and infrastructure. Visit us at our website www.verint.com.
Date - 07/05/2008
