Customer Experience
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9th May 2013 - ForeSee, the global leader in technology-driven customer experience analytics introduced the Word-of-Mouth Index℠ (WoMI℠): The Next Generation Net Promoter Score (NPS®). While NPS w...
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March 27, 2013 – NICE Systems announced that the NICE Fizzback Voice of the Customer (VoC) solution has been selected by Virgin Money to improve customer loyalty and satisfaction. Using the NICE...
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27th March 2013 - Topcon Positioning Systems (TPS), the California-based global leader in developing and manufacturing precision positioning equipment, is delivering revolutionary customer service usi...
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March 14, 2013 - OpenSpan, Inc., a provider of innovative worker optimization, desktop activity management and automation solutions announced that Group O, a leading business process outsourcing provi...
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5th February 2013 - Amdocs the leading provider of customer experience systems and services announced the release of Amdocs CES 9, the company's latest product suite which revolutionizes the customer ...
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January 24th, 2013: Infosys announced the launch of AssistEdge, a unique product that transforms contact centers to deliver an integrated and seamless cross-channel experience to its customers. The pr...
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Jan. 23, 2013 — Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to grow its portfolio of world-class partnerships with the additio...
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Jan. 15, 2013 - TeleTech Holdings, Inc, a leading global provider of technology-enabled customer experience solutions, announced it has been selected by the leader in weight management services ...
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21st December 2012 - Danny Rippon, CRM Business Solutions Director at Oracle EMEA discusses the role of the contact centre in delivering an enhanced customer experience
It has never been more impor...
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30th November 2012 - eGain the leading provider of multichannel customer engagement solutions announced that Waitrose has selected eGain Cloud as its multichannel customer experience platform. The fir...
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