Customer Interaction Managem't
Articles 1 to 15 of 23
USA: Nationwide Specialty Insurance customers increase five times with nGen Proactive Sales Chat
24th November 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announc ...
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Date - 24/11/2009
Category - Customer Interaction Managem't

nGenera CIM posts strong results in third quarter
10th November 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced its third quarter results with continued strong re ...
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Date - 10/11/2009
Category - Customer Interaction Managem't
Interactive Intelligence and RightNow to release integrated software solution for improved customer interaction management
28th October 2009 - Interactive Intelligence (Nasdaq: ININ) and RightNow® Technologies (Nasdaq: RNOW) are introducing an integrated software solution for imp ...
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Date - 28/10/2009
Category - Customer Interaction Managem't

USA: nGen CIM offers GUESS powerful email management solution
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced that leading retailer GUESS has selected the company' ...
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Date - 14/09/2009
Category - Customer Interaction Managem't
nGenera CIM powers Digital UK contact centre
As the digital TV switchover gathers pace, Digital UK has ramped up customer service levels to support households across the UK by empowering its support centre with advanced email, phone and knowledgebase contact centre tools from nGenera CIM ...
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Date - 03/09/2009
Category - Customer Interaction Managem't
nGenera CIM announces "Know Your ROI Before You Buy" promotion
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced a limited-time "Know Your ROI Before ...
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Date - 01/09/2009
Category - Customer Interaction Managem't

nGenera CIM announces an expert services program to further enhance customer ROI and satisfaction
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced its new nGenera CIM E ...
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Date - 30/07/2009
Category - Customer Interaction Managem't

Paddy Power achieves email response times of less than an hour using nGenera CIM
Ireland's biggest bookmaker, Paddy Power, is delivering email response times of less than an hour to all customers, following the implementation of nGen Email from nGenera Customer Interaction Management ...
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Date - 17/06/2009
Category - Customer Interaction Managem't

Syntellect to release version 7.0 of award-winning CIM solution
Syntellect, Inc, an industry leader in contact center and self-service technology announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0 from its award winning line of customer interac ...
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Date - 26/05/2009
Category - Customer Interaction Managem't

Poland: Link4, direct insurance leader and eglue's first customer in Poland, implements eglue solution in only three weeks
eglue, a global software provider that optimizes the return on every customer interaction, today announced that Link4, the leader in the direct insurance market ...
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Date - 22/04/2009
Category - Customer Interaction Managem't
Talisma's CIM Suite rebrands to nGenera nGen CIM Suite
nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience solutions announced the rebranding of its Talisma CIM Suite and its 2009 technology roadm ...
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Date - 04/03/2009
Category - Customer Interaction Managem't
UK: Portrait provides customer interaction solutions for MoBank's new mobile banking service
Key technology and solutions from Portrait Software are providing customer interaction processes and applications in support of MoBank's new mobile banking service launching in March.&nb ...
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Date - 18/02/2009
Category - Customer Interaction Managem't
ClickSoftware launches new system for customer interaction management
ClickSoftware Technologies Ltd the leading provider of mobile workforce management and service optimization solutions announced the launch of ClickContact, a new solution for customer interaction management and the ne ...
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Date - 19/01/2009
Category - Customer Interaction Managem't
Noetica attains Gold Certified Partner status in Microsoft Partner Programme
Noetica, a leading provider of agile customer interaction management (CIM) solutions for the contact centre announced it has attained Gold Certified status in the Microsoft Partner Programme with a competency in ...
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Date - 17/12/2008
Category - Customer Interaction Managem't
Talisma announces upgrade to customer interaction management channels
Talisma® Corporation, an nGenera company and the leading Customer Interaction Management software solution provider announced availability of version 8.1 of their multi channel solutions. This release adds sophisticated ...
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Date - 09/09/2008
Category - Customer Interaction Managem't