Customer Interaction Managem't

USA: Nationwide Specialty Insurance customers increase five times with nGen Proactive Sales Chat

USA: Nationwide Specialty Insurance customers increase five times with nGen Proactive Sales Chat  24th November 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announc ... read more

Date - 24/11/2009
Category - Customer Interaction Managem't

nGenera CIM posts strong results in third quarter

nGenera CIM posts strong results in third quarter 10th November 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced its third quarter results with continued strong re ... read more

Date - 10/11/2009
Category - Customer Interaction Managem't

Interactive Intelligence and RightNow to release integrated software solution for improved customer interaction management

Interactive Intelligence and RightNow to release integrated software solution for improved customer interaction management  28th October 2009 - Interactive Intelligence (Nasdaq: ININ) and RightNow® Technologies (Nasdaq: RNOW) are introducing an integrated software solution for imp ... read more

Date - 28/10/2009
Category - Customer Interaction Managem't

USA: nGen CIM offers GUESS powerful email management solution

USA: nGen CIM offers GUESS powerful email management solution  nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced that leading retailer GUESS has selected the company' ... read more

Date - 14/09/2009
Category - Customer Interaction Managem't

nGenera CIM powers Digital UK contact centre

nGenera CIM powers Digital UK contact centre  As the digital TV switchover gathers pace, Digital UK has ramped up customer service levels to support households across the UK by empowering its support centre with advanced email, phone and knowledgebase contact centre tools from nGenera CIM ... read more

Date - 03/09/2009
Category - Customer Interaction Managem't

nGenera CIM announces "Know Your ROI Before You Buy" promotion

nGenera CIM announces "Know Your ROI Before You Buy" promotion  nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced a limited-time "Know Your ROI Before ... read more

Date - 01/09/2009
Category - Customer Interaction Managem't

nGenera CIM announces an expert services program to further enhance customer ROI and satisfaction

nGenera CIM announces an expert services program to further enhance customer ROI and satisfaction  nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced its new nGenera CIM E ... read more

Date - 30/07/2009
Category - Customer Interaction Managem't

Paddy Power achieves email response times of less than an hour using nGenera CIM

Paddy Power achieves email response times of less than an hour using nGenera CIM  Ireland's biggest bookmaker, Paddy Power, is delivering email response times of less than an hour to all customers, following the implementation of nGen Email from nGenera Customer Interaction Management ... read more

Date - 17/06/2009
Category - Customer Interaction Managem't

Syntellect to release version 7.0 of award-winning CIM solution

Syntellect to release version 7.0 of award-winning CIM solution  Syntellect, Inc, an industry leader in contact center and self-service technology announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0 from its award winning line of customer interac ... read more

Date - 26/05/2009
Category - Customer Interaction Managem't

Poland: Link4, direct insurance leader and eglue's first customer in Poland, implements eglue solution in only three weeks

Poland: Link4, direct insurance leader and eglue's first customer in Poland, implements eglue solution in only three weeks  eglue, a global software provider that optimizes the return on every customer interaction, today announced that Link4, the leader in the direct insurance market ... read more

Date - 22/04/2009
Category - Customer Interaction Managem't

Talisma's CIM Suite rebrands to nGenera nGen CIM Suite

Talisma's CIM Suite rebrands to nGenera nGen CIM Suite  nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience solutions announced the rebranding of its Talisma CIM Suite and its 2009 technology roadm ... read more

Date - 04/03/2009
Category - Customer Interaction Managem't

UK: Portrait provides customer interaction solutions for MoBank's new mobile banking service

UK: Portrait provides customer interaction solutions for MoBank's new mobile banking service  Key technology and solutions from Portrait Software are providing customer interaction processes and applications in support of MoBank's new mobile banking service launching in March.&nb ... read more

Date - 18/02/2009
Category - Customer Interaction Managem't

ClickSoftware launches new system for customer interaction management

ClickSoftware launches new system for customer interaction management  ClickSoftware Technologies Ltd the leading provider of mobile workforce management and service optimization solutions announced the launch of ClickContact, a new solution for customer interaction management and the ne ... read more

Date - 19/01/2009
Category - Customer Interaction Managem't

Noetica attains Gold Certified Partner status in Microsoft Partner Programme

Noetica attains Gold Certified Partner status in Microsoft Partner Programme  Noetica, a leading provider of agile customer interaction management (CIM) solutions for the contact centre announced it has attained Gold Certified status in the Microsoft Partner Programme with a competency in ... read more

Date - 17/12/2008
Category - Customer Interaction Managem't

Talisma announces upgrade to customer interaction management channels

Talisma announces upgrade to customer interaction management channels Talisma® Corporation, an nGenera company and the leading Customer Interaction Management software solution provider announced availability of version 8.1 of their multi channel solutions. This release adds sophisticated ... read more

Date - 09/09/2008
Category - Customer Interaction Managem't