Events

ICMI's Call Center Demo & Conference to feature new innovations and latest technologies at annual Dallas event

ICMI's Call Center Demo & Conference to feature new innovations and latest technologies at annual Dallas event Produced by the International Customer Management Institute (ICMI), a part of Think Services, Call Center Demo and Conference is one of the only industry events to provide ... read more

Date - 09/05/2008
Category - Events

How can a call centre improve the client relationship management strategy?

How can a call centre improve the client relationship management strategy? Frost & Sullivan will host a live briefing on Tuesday, May 13th at 1:00pm EDT to provide industry participants an overview of several recently published studies focusing on Contact Centers. In this new era, ... read more

Date - 06/05/2008
Category - Events

UK: Salesforce.com announces Dreamforce Europe - largest ever European software-as-a-service event

UK: Salesforce.com announces Dreamforce Europe - largest ever European software-as-a-service event Salesforce.com the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service announced that its first-ever Dreamforce Europe user and developer conference will tak ... read more

Date - 25/04/2008
Category - Events

USA: IDC's Inaugural Unified Communications Summit set for June

USA: IDC's Inaugural Unified Communications Summit set for June IDC has announced plans for the inaugural Unified Communications Summit, taking place June 10th at the New York Marriott Downtown in New York City. The Summit is designed to provide IT and business executives insight i ... read more

Date - 25/04/2008
Category - Events

USA: TeleTech sponsors webinar on virtual workforce utilisation

USA: TeleTech sponsors webinar on virtual workforce utilisation TeleTech Holdings, Inc one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions announced that it has partnered with IDC to provide executive-level insight into the ben ... read more

Date - 25/04/2008
Category - Events

USA: KANA webinar to discuss what makes web self-service really work

USA: KANA webinar to discuss what makes web self-service really work KANA Software, Inc a world leader in multi-channel customer service announced that it will host an hour-long webcast with KMWorld magazine titled, "What Makes Web Self-Service Really Work," on Tuesday, April 22, 20 ... read more

Date - 23/04/2008
Category - Events

USA: SoundBite to host webinar on proactive customer care for utilities

USA: SoundBite to host webinar on proactive customer care for utilities SoundBite Communications, Inc a leading provider of on-demand customer contact solutions, will host a complimentary webinar on how on-demand multi-channel communications can enhance a variety of initiatives within a uti ... read more

Date - 23/04/2008
Category - Events

Noble Systems invites clients to get more at the SNUG 2008 Conference

Noble Systems invites clients to get more at the SNUG 2008 Conference Noble Systems Corporation a global provider of contact center technology solutions, presents the 2008 Users Group Conference. The SNUG Conference will take place May 12th - 14th in Atlanta, Georgia. This year's t ... read more

Date - 22/04/2008
Category - Events

Speech Technology supports a more efficient and responsive police force

Speech Technology supports a more efficient and responsive police force Telephonetics VIP, a leading speech recognition and voice automation specialist, is holding a complimentary event for UK police forces to discuss and demonstrate how they can use speech technology to help achieve Natio ... read more

Date - 15/04/2008
Category - Events

USA: Stellar Restaurant Solutions supports the Annual International Foodservice Technology Expo

USA: Stellar Restaurant Solutions supports the Annual International Foodservice Technology Expo Stellar Restaurant Solutions, a leading provider of outsourced call center and online ordering solutions for the US restaurant industry, has announced its support of the Annual International Food ... read more

Date - 15/04/2008
Category - Events

Managing change in call centres in rollercoaster times

Managing change in call centres in rollercoaster times Call center professionals know that no two days are the same. Often caught in the middle of growth, contraction or other kinds of changes, contact center management struggle with how to efficiently and effectively engage and satisfy bo ... read more

Date - 11/04/2008
Category - Events

Cogentium strategic planning solutions at Contact Centre Planning 2008

Cogentium strategic planning solutions at Contact Centre Planning 2008 Cogentium Corporation Ltd, leading provider of contact centre strategic planning solutions, is delighted to be part of this year's Contact Centre Planning, taking place on 28-29 April at the Midland Hotel in Manches ... read more

Date - 09/04/2008
Category - Events

Xceed showcases its services at SECA Paris

Xceed showcases its services at SECA Paris Xceed is a global provider in the global outsourcing market, announced today its participation at SECA, Paris, which will take place at Porte De Versailles, Hall 4 from April 1-3. This participation comes in line with Xceed's strategy to ... read more

Date - 02/04/2008
Category - Events

CosmoCom and partners to showcase the power of contact centre Consolidation 2.0 at SeCA in Paris

CosmoCom and partners to showcase the power of contact centre Consolidation 2.0 at SeCA in Paris CosmoCom, the global leader in Call Center Consolidation 2.0, announced that it will be exhibiting and presenting daily seminars on Consolidation 2.0, along with partners, during the SeCA show ... read more

Date - 01/04/2008
Category - Events

Customer Contact Association to run online conference on "Improving Customer Service through First Contact Resolution"

Customer Contact Association to run online conference on "Improving Customer Service through First Contact Resolution" The Customer Contact Association is running its first-ever FREE online conference on Improving Customer Service through First Contact Resolution, which will be bro ... read more

Date - 27/03/2008
Category - Events