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Canada: ICCM Canada conference program explores leading contact centre trends and solutions with a dynamic program
Canada: ICCM Canada conference program explores leading contact centre trends and solutions with a dynamic program Questex Media Group's ICCM Canada Conference & Exposition, Canada's premier customer contact management conference and expo announced its 2008 conference prog ... read moreDate - 17/07/2008
Category - Events
USA: LivePerson to host free webinar on holiday readiness and increasing average order value for online retailers
USA: LivePerson to host free webinar on holiday readiness and increasing average order value for online retailers LivePerson, Inc a provider of online engagement solutions that facilitate real-time assistance and expert advice announced that the company will host a free live webinar, ... read moreDate - 15/07/2008
Category - Events
Leading industry speakers announced for Call Centre Expo
Leading industry speakers announced for Call Centre Expo Call Centre Expo 2008 sponsored by Verint has announced it will be delivering its largest ever number of keynote speakers in 2008. With six of the biggest industry names attending the exhibition, they will be providing a valuabl ... read moreDate - 11/07/2008
Category - Events
First ever NICE EMEA Summit for leading customers and partners reflects NICE's strong momentum in region and worldwide
First ever NICE EMEA Summit for leading customers and partners reflects NICE's strong momentum in region and worldwide
NICE Systems Ltd a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance today concluded its ... read moreDate - 09/07/2008
Category - Events
USA: VIPdesk presenting live Webinar "Virtual Customer Care for Luxury Brands" on July 9, 2008
USA: VIPdesk presenting live Webinar "Virtual Customer Care for Luxury Brands" on July 9, 2008
VIPdesk, a pioneer of premium home-based contact center solutions and concierge services, is presenting a live Webinar titled "Virtual Customer Care for Luxury Brands" on Jul ... read moreDate - 26/06/2008
Category - Events
USA: KANA webinar to pinpoint best practices for better first-call resolution
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USA: KANA webinar to pinpoint best practices for better first-call resolution
KANA Software Inc a world leader in multi-channel customer service announced that it will join with Forrester analyst Dr. Natalie Petouhoff and SourceMedia, publishers of American Banker and Bank Technology ... read moreDate - 24/06/2008
Category - Events
USA: VIPdesk expert on virtual customer care presenting at Call Center Week, June 25, 2008 in Las Vegas
USA: VIPdesk expert on virtual customer care presenting at Call Center Week, June 25, 2008 in Las Vegas
Teresa Sinel, Director of Brand Ambassador Relations with VIPdesk, will be presenting "The Home-Based Call Center: How to Make Yours a Success" on June 25, 2008 at Call Cent ... read moreDate - 20/06/2008
Category - Events
USA: Cincom sponsors webcast: "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"
USA: Cincom sponsors webcast: "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"
Pete Blackshaw, executive vice president of strategic services, Nielsen Online, will present a live webcast, "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,0 ... read moreDate - 18/06/2008
Category - Events
USA: Frost & Sullivan to host briefing on the North American contact centre market
USA: Frost & Sullivan to host briefing on the North American contact centre market The Information and Communication Technologies group at Frost & Sullivan has announced its 2008 Quarterly Analyst Briefing Presentation on the North American contact center market to be held on ... read moreDate - 17/06/2008
Category - Events
USA: Convergys presents thought leadership speaker series
USA: Convergys presents thought leadership speaker series At the Customer Care and Services Forum Retreat in Las Vegas, Convergys, a provider of relationship management, presented on how businesses must now compete in what they call today's experience-based economy . Sp ... read moreDate - 17/06/2008
Category - Events
USA: KANA Webinar highlights customer service best practices in the financial services industry
USA: KANA Webinar highlights customer service best practices in the financial services industry
KANA Software Inc a world leader in multi-channel customer service announced that it will host a one-hour webcast titled, "Five Best Practices to Improve Customer Service in Financial Service ... read moreDate - 28/05/2008
Category - Events
2nd Annual Optimising Customer Experience, Rome, 29 & 30 September
2nd Annual Optimising Customer Experience, Rome, 29 & 30 September Developing a programmatic approach to delivering experiences, which engender trust and turn customers into advocates. The Empiria Group is proud to announce, that the 2nd Annual Optimising Customer Experience forum ... read moreDate - 21/05/2008
Category - Events
Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe
Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe Salesforce.com the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) previewed Salesforce Summer '08 at Dreamforce Europe. Salesforce.com's 26th generation release, Sale ... read moreDate - 13/05/2008
Category - Events
ICMI's Call Center Demo & Conference to feature new innovations and latest technologies at annual Dallas event
ICMI's Call Center Demo & Conference to feature new innovations and latest technologies at annual Dallas event Produced by the International Customer Management Institute (ICMI), a part of Think Services, Call Center Demo and Conference is one of the only industry events to provide ... read moreDate - 09/05/2008
Category - Events
How can a call centre improve the client relationship management strategy?
How can a call centre improve the client relationship management strategy? Frost & Sullivan will host a live briefing on Tuesday, May 13th at 1:00pm EDT to provide industry participants an overview of several recently published studies focusing on Contact Centers. In this new era, ... read moreDate - 06/05/2008
Category - Events