Go BackUSA: TeleTech sponsors webinar on virtual workforce utilisation
TeleTech Holdings, Inc one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions announced that it has partnered with IDC to provide executive-level insight into the benefits of a flexible, dispersed workforce.
The Webinar features IDC Senior Analyst of Business Process Outsourcing Stephen Loynd, and TeleTech Senior Vice President of TeleTech@Home Jim Farnsworth.
The discussion will focus on current industry trends, the maximization of available technology, and how to achieve a holistic customer experience with an @Home solution.
The complimentary 45-minute online briefing will also include a discussion of what drives the increased demand for @Home solutions and best practices in outsourcing a customer management workforce.
Topics include:
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A complete overview of the benefits and myths of home-based global customer service delivery
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Insightful market research and practical technology advice
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A case study outlining the successful implementation of a dispersed workforce solution
There is no charge to attend this unique event. The Webinar will begin at 11 a.m. EDT on Wednesday, April 30, 2008. To attend, please visit https://www2.gotomeeting.com/register/85410818.
ABOUT TELETECH
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers' experience, expand their strategic capabilities, and increase their operating efficiencies.
By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations.
We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving more than 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 59,000 employees utilizing 38,400 workstations across 88 delivery centers in 18 countries.
Date - 25/04/2008
