Go BackHow can a call centre improve the client relationship management strategy?
Frost & Sullivan will host a live briefing on Tuesday, May 13th at 1:00pm EDT to provide industry participants an overview of several recently published studies focusing on Contact Centers.
In this new era, the importance of well-established customer relationships is emphasized and Call Centers seem to have an essential role in this. The briefing focuses on the challenges that every company faces when trying to communicate with clients and afterwards, when they have to translate into concrete actions the input obtained during the interaction.
Such challenges have driven companies to explore innovative forms of dealing with customer demands, but especially new methods to use such data properly and transform it to valuable information for driving the business in any corporation.
This briefing is based upon ongoing Information and Communication Technologies analysis and it will benefit any company with a contact center (in house or outsourced) that is willing to know how they can improve their business through a better customer service policy.
"One of the main priorities for any company should be to provide their clients with an optimal customer experience. However, that's not very common to find and it is certainly very difficult to achieve. In the last years, some experts have proposed the solution: 'Do it in the right time, with the right product, using the right message to the right client, through the right channel,'" explains Juan Manuel González, Research Analyst for Frost & Sullivan's Enterprise Communications group.
Frost & Sullivan will hold this live briefing at 12pm CDT / 1:00pm EDT on Tuesday, May 13, 2008, which will provide industry participants an outlook on the Client relationship Management in the Contact Centers Sector. To participate, please e-mail José María Jantus at jjantus_pr@frost.com with the following information: your full name, company name, title, telephone number, e-mail address, city, state, and country. Upon receipt of the above information, a registration link will be e-mailed to you.
About Frost & Sullivan
Frost & Sullivan, the Global Growth Consulting Company, partners with clients to accelerate their growth. The company's Growth Partnership Services, Growth Consulting and Career Best Practices empower clients to create a growth-focused culture that generates, evaluates and implements effective growth strategies. Frost & Sullivan employs over 45 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 30 offices on six continents. For more information about Frost & Sullivan's Growth Partnerships, visit http://www.frost.com.
Date - 06/05/2008
