Go BackLeading industry speakers announced for Call Centre Expo
Call Centre Expo 2008 sponsored by Verint has announced it will be delivering its largest ever number of keynote speakers in 2008. With six of the biggest industry names attending the exhibition, they will be providing a valuable addition to an already vibrant event.
This cutting edge programme of speakers will be located in the Keynote Theatre sponsored by Avaya and will provide valuable insights and influential blue sky thinking over the two day event. Visitors will hear from the following leading industry voices:
Day One
Jonathan Austin, Chief Executive Officer, Best Companies Ltd
'Brand Engagement - How employees can impact your brand?'
Jonathan Austin of Best Companies, the name behind The Sunday Times Best Companies to Work For lists, will share findings of ground-breaking research around the area of Brand Engagement. He will explore the importance of creating a workplace where employees can thrive and grow, and how this ultimately affects the experience of your customers.
Mark Bradley, Author & Founder, Mark Bradley Projects
'Why customer 'lip service' is no longer enough'
Mark Bradley will explore great customer experience and forging business strategies, arguing that we must question many of the accepted customer service assumptions and re-configure the organisation around the customer's actual experience.
Ian Chakravorty, Director, Go MAD Thinking
'I've go that thinking feeling! - How thinking affects your results'
Ian Chakravorty will share his insight and experiences of how he helps others to open their minds to new ways of thinking that make real and valuable differences to both their personal and business lives. This highly entertaining session will allow you to experience simple strategies that will demonstrate how people can have breakthroughs in any situation and learn new and sustainable behaviours.
Day Two
Dr. Max Blumberg, Founder, Blumberg Partnership
'Stress busting with psychological resilience'
Dr. Max Blumberg, leading corporate psychologist, will explore the impact of stress which is a daily feature in the life of call centre workers dealing with an ever more demanding public. He will demonstrate an easy to implement, step-by-step technique for building resilience in front-line personnel, thereby increasing customer satisfaction, revenues, employee engagement and employee satisfaction.
Max McKeown, Author & Management Guru
'What the hell do they want now? - The truth about innovation, engagement and & customers'
Max McKeown will present a thought-provoking, enjoyable, down-to-earth, inspiring session about how to create a killer culture - a culture of innovation that passionately loves to improve and co-creates with customers to deliver growth and purpose.
Plus, a sixth speaker for day two will be announced in coming weeks.
Call Centre Expo will be again co-locating with Customer Management Expo, the UK's only dedicated exhibition and conference for integrated customer management solutions.
The event takes place on 16th - 17th September at the NEC, Birmingham. For more information or to register for free attendance go to www.callcentre-expo.co.uk or www.customer-expo.co.uk.
Press Contact: CMPi:
Katy Wilkins,
Tel: +44 (0)20 7921 8522,
email: kwilkins@cmpi.biz
Photography
A selection of photographs from Call Centre Expo 2007 is available. If you require any images to support this release please email kwilkins@cmpi.biz
About Call Centre Expo
Since its launch in 1999, Call Centre Expo has achieved extensive growth in both visitor and exhibitor figures to become Europe's leading customer contact event. With 95 exhibitors and 3,000 visitors in 1999, the show now attracts more than 200 exhibitors and a total attendance of 5,503 annually. Call Centre Expo 2008 will take place on 16-17 September at the NEC, Birmingham, Hall 9.
About Customer Management Expo
Customer Management Expo was launched in 2005 as Customer: Strategy & Management. Rebranded in 2008, the event has become the UK's only dedicated exhibition & conference for integrated customer management solutions. Covering products and services to maximise relationships with customers throughout their entire customer lifecycle. The exhibition takes place at the NEC, Birmingham, Hall 9 on 16-17 September 2008.
About CMP Information
Operating internationally, CMPi delivers targeted integrated business media solutions to around 20 industry sectors. Its products, including magazines, exhibitions, conferences, awards, information products and websites, target marketers, buyers and sellers across a range of markets; these include Construction and Architecture, Commercial Property, Food and Pharma Ingredients, Security, Interiors and Licensed Trade.
Amongst its well-established brands are industry-leading publications such as Building, Property Week, The Publican and Farmers Guardian. It also has a number of exhibitions recognised as the pre-eminent events in their respective market sectors; these include CPhI, The Interiors Event and IFSEC.
CMPi's magazines reach over 780,000 readers directly through subscription and controlled circulation. More than 330,000 business professionals and marketers visit its exhibitions each year. CMPi has approximately 1,200 employees in the UK, US, Asia and Europe and in 2007 generated over £190m in revenues.
Date - 11/07/2008
