Go BackAltitude Workout'08 gathers top contact centre experts to draw industry's technological roadmap
Altitude Software, a global leader in contact center solutions, hosts its third Central Europe User Group Conference in Hasselt, Belgium on 18 and 19 September. The annual event is a well-established rendezvous for contact center opinion leaders and CRM trendsetters.
Altitude Workout'08 is a European forum where best practices are shared, Altitude Software's products are studied and peers network. After a first day of conferences, the Altitude Workout'08 will close on September 19th with the third edition of the Altitude Open Golf tournament. Altitude Software's CEO, Mr. Gastão Taveira, will outline the future strategy of the company at the event.
"The Altitude Workout has become a forum of renown to discuss future trends on the contact center and CRM market", states Laurent Detournay, General Manager Altitude Software Benelux and Central Europe. "Altitude Software has a proud tradition of in-depth discussions with customers, partners and leading market players. This forum helps us align our solutions with existing market needs and to deliver on contact centers' future business needs."
The Altitude Workout'08 agenda is a well-balanced mix of keynotes, business information and product previews (road map and new features) as well as sessions, workshops and networking opportunities.
Some of the guest speakers and keynotes are:
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David Azoulay, Cytal: Case Studies on the Belgian Market
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Isabella Nameche, N-Allo: "A European standard for the contact center industry"
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Nikola Korac, Algotech (Serbia): "Case Raffeisen Bank"
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David Gybels, The House Of Contact Center: "How to Measure and Manage a Contact Center Maturity?"
More information about the Altitude Workout'08 and registration opportunities can be found on www.altitude.com/workout08 .
Altitude Software operates from its Brussels office in the Benelux countries and Central Europe. In Belgium, Dexia Insurance Bank, Sitel, Transcom, Portima and Ikea are amongst Altitude Software's clients. In the Netherlands, Sitel, Transcom, Aon, Allianz and Alert Services are references. Altitude Software also is a successful player on the Central European and Eastern European market, with a large client portfolio in Poland, Hungary, Serbia, Bulgaria, Germany and Switzerland.
About Altitude Software
Altitude Software is a leading independent contact centre vendor with the Altitude Unified Customer InteractionT (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centres, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact centre.
Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment.
Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners.
Additional information
Altitude Software
Laurent Detournay
General Manager
+ 32 (0)2 745 58 89
laurent.detournay@altitude.com
Pascal Brabant
Communications Consultant
Outsource, Marketing & Communications
+32 (0)2 451 00 03
pascal.brabant@outsource.be
Date - 27/08/2008
