Events

USA: KANA webinar to pinpoint best practices for better first-call resolution

USA: KANA webinar to pinpoint best practices for better first-call resolution  KANA Software Inc a world leader in multi-channel customer service announced that it will join with Forrester analyst Dr. Natalie Petouhoff and SourceMedia, publishers of American Banker and Bank Technology ... read more

Date - 24/06/2008
Category - Events

USA: VIPdesk expert on virtual customer care presenting at Call Center Week, June 25, 2008 in Las Vegas

USA: VIPdesk expert on virtual customer care presenting at Call Center Week, June 25, 2008 in Las Vegas  Teresa Sinel, Director of Brand Ambassador Relations with VIPdesk, will be presenting "The Home-Based Call Center: How to Make Yours a Success" on June 25, 2008 at Call Cent ... read more

Date - 20/06/2008
Category - Events

USA: Cincom sponsors webcast: "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"

USA: Cincom sponsors webcast: "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000"  Pete Blackshaw, executive vice president of strategic services, Nielsen Online, will present a live webcast, "Satisfied Customers Tell Three Friends, Angry Customers Tell 3,0 ... read more

Date - 18/06/2008
Category - Events

USA: Frost & Sullivan to host briefing on the North American contact centre market

USA: Frost & Sullivan to host briefing on the North American contact centre market  The Information and Communication Technologies group at Frost & Sullivan has announced its 2008 Quarterly Analyst Briefing Presentation on the North American contact center market to be held on ... read more

Date - 17/06/2008
Category - Events

USA: Convergys presents thought leadership speaker series

USA: Convergys presents thought leadership speaker series   At the Customer Care and Services Forum Retreat in Las Vegas, Convergys, a provider of relationship management, presented on how businesses must now compete in what they call today's experience-based economy . Sp ... read more

Date - 17/06/2008
Category - Events

USA: KANA Webinar highlights customer service best practices in the financial services industry

USA: KANA Webinar highlights customer service best practices in the financial services industry KANA Software Inc a world leader in multi-channel customer service announced that it will host a one-hour webcast titled, "Five Best Practices to Improve Customer Service in Financial Service ... read more

Date - 28/05/2008
Category - Events

2nd Annual Optimising Customer Experience, Rome, 29 & 30 September

2nd Annual Optimising Customer Experience, Rome, 29 & 30 September Developing a programmatic approach to delivering experiences, which engender trust and turn customers into advocates. The Empiria Group is proud to announce, that the 2nd Annual Optimising Customer Experience forum ... read more

Date - 21/05/2008
Category - Events

Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe

Salesforce.com unveils Salesforce Summer '08 at Dreamforce Europe Salesforce.com the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS) previewed Salesforce Summer '08 at Dreamforce Europe. Salesforce.com's 26th generation release, Sale ... read more

Date - 13/05/2008
Category - Events

ICMI's Call Center Demo & Conference to feature new innovations and latest technologies at annual Dallas event

ICMI's Call Center Demo & Conference to feature new innovations and latest technologies at annual Dallas event Produced by the International Customer Management Institute (ICMI), a part of Think Services, Call Center Demo and Conference is one of the only industry events to provide ... read more

Date - 09/05/2008
Category - Events

How can a call centre improve the client relationship management strategy?

How can a call centre improve the client relationship management strategy? Frost & Sullivan will host a live briefing on Tuesday, May 13th at 1:00pm EDT to provide industry participants an overview of several recently published studies focusing on Contact Centers. In this new era, ... read more

Date - 06/05/2008
Category - Events

UK: Salesforce.com announces Dreamforce Europe - largest ever European software-as-a-service event

UK: Salesforce.com announces Dreamforce Europe - largest ever European software-as-a-service event Salesforce.com the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service announced that its first-ever Dreamforce Europe user and developer conference will tak ... read more

Date - 25/04/2008
Category - Events

USA: IDC's Inaugural Unified Communications Summit set for June

USA: IDC's Inaugural Unified Communications Summit set for June IDC has announced plans for the inaugural Unified Communications Summit, taking place June 10th at the New York Marriott Downtown in New York City. The Summit is designed to provide IT and business executives insight i ... read more

Date - 25/04/2008
Category - Events

USA: TeleTech sponsors webinar on virtual workforce utilisation

USA: TeleTech sponsors webinar on virtual workforce utilisation TeleTech Holdings, Inc one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions announced that it has partnered with IDC to provide executive-level insight into the ben ... read more

Date - 25/04/2008
Category - Events

USA: KANA webinar to discuss what makes web self-service really work

USA: KANA webinar to discuss what makes web self-service really work KANA Software, Inc a world leader in multi-channel customer service announced that it will host an hour-long webcast with KMWorld magazine titled, "What Makes Web Self-Service Really Work," on Tuesday, April 22, 20 ... read more

Date - 23/04/2008
Category - Events

USA: SoundBite to host webinar on proactive customer care for utilities

USA: SoundBite to host webinar on proactive customer care for utilities SoundBite Communications, Inc a leading provider of on-demand customer contact solutions, will host a complimentary webinar on how on-demand multi-channel communications can enhance a variety of initiatives within a uti ... read more

Date - 23/04/2008
Category - Events