Go BackVoxify accelerates growth with a US$15 million investment led by Intel Capital
Voxify the company that enables contact centers to offer self-service for customer phone calls announced that it has closed a $15 million funding round. This additional capital allows Voxify to accelerate the expansion of its integrated industry solutions and aggressively scale through its rapidly expanding partner ecosystem. The financing was led by new investor Intel Capital, with continued participation from Voxify's existing investors, El Dorado Ventures, Palomar Ventures, and Sigma Partners.
"Our customers and partners have embraced the Voxify solutions because the rapid and successful deployments have led to game-changing enterprise capabilities," said John Gengarella, Voxify CEO. "2007 was an exceptional year of growth for Voxify and we plan to leverage this funding to continue to invest in the products and partnerships which enabled this growth."
Voxify provides speech self-service solutions built from industry-specific templates and offered as a managed service. Voxify's solutions range from informational responses to customer inquiries to fully transactional reservation systems to interactive outbound calls with secure transactional capabilities. Contact centers are offered flexibility in application customization, control in making changes to meet rapidly changing business needs, and options for hosted and premise-based deployments.
"We feel that self-service is a driver of growth throughout the global customer service industry," said Jon Kruse, investment manager, Intel Capital. "Voxify has earned industry-leading customers and an impressive partner ecosystem that allows a distinct advantage in this market segment."
"Voxify's success comes from its combination of high performing and evolving speech applications that meet critical business objectives," said Daniel Hong, lead analyst for Customer Interaction Technology at Datamonitor. "The company has shown forward thinking innovation with its new interactive outbound calling application and its embrace of new deployment paradigms for 'managed services' in the enterprise, which is a highly accepted service model and represents the fastest growing area of the enterprise network speech industry today."
About Voxify
Voxify® enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents® are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally resulting in the best customer service. Voxify offers managed services for both hosted and premise-based deployments. Millions of callers around the globe speak daily to Voxify Automated Agents when calling such companies as Continental Airlines, Hammacher Schlemmer, and Wyndham International. For more information, call 510-545-5000 or visit www.voxify.com.
About Intel Capital
Intel Capital, Intel's global investment organization, makes equity investments in innovative technology start-ups and companies worldwide. Intel Capital invests in a broad range of companies offering hardware, software and services targeting enterprise, home, mobility, health, consumer Internet, semiconductor manufacturing, and cleantech. Since 1991, Intel Capital has invested more than US$6 billion in approximately 1,000 companies in more than 40 countries. In that timeframe, about 157 portfolio companies have gone public on various exchanges around the world and another 187 have been acquired by other companies. In 2007, Intel Capital invested about US$639 million in 166 deals with approximately 37 percent of funds invested outside the United States. For more information on Intel Capital and its differentiated advantages, visit www.intelcapital.com.
About Datamonitor
Datamonitor is the world's leading provider of online data, analytic and forecasting platforms for key vertical sectors. We help our clients, 5,000 of the world's leading companies, profit from better, more timely decisions. Through our proprietary databases and wealth of expertise, we provide clients with unbiased expert analysis and in-depth forecasts for seven industry sectors: Automotive & Logistics, Consumer Markets, Energy, Financial Services, Healthcare, Retail and Technology. Datamonitor maintains its headquarters in London and has regional offices in Frankfurt, New York, San Francisco, Chicago and Sydney.
Date - 13/02/2008
