Go BackProtoCall One delivers healthy results and strong future growth plans for 2008
ProtoCall One, the leading Genesys contact-centre solutions and consultancy provider, has announced its preliminary financial results for the year ending 31st December 2007. Revenue increased by 12 per cent year-on-year while maintaining a healthy 20% net profit margin during the period. Utilisation across its professional services team was 85% for the year.
Across the year, ProtoCall One attracted new senior staff to the company and has increased employee numbers by nearly 60%. Key appointments included Sales and Marketing Director Steve Robertson and Account Director Paul Warren; both previously held senior sales roles with BT. As a sign of its commitment to its Workforce Optimisation (WFO) Practice, ProtoCall One has appointed Andy Turner as Head of Practice, Andy was previously head of workforce planning at Thomas Cook Signature.
The company has set an aggressive revenue growth target of 55 per cent for 2008 with strong growth forecast across all areas of the business.
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East - January 23-25, 2008 in Miami Beach, FL.
Click here to learn more about DSP modules and how they power multimedia messaging services for mobile networks while decreasing the development costs.
Find Solutions for Enterprises, SMBs & Service Providers at the INTERNET TELEPHONY Conference and EXPO East - January 23-25, 2008 in Miami Beach, FL.
Click here to learn more about DSP modules and how they power multimedia messaging services for mobile networks while decreasing the development costs.
Vendor Guru has done the research to help you quickly find respected, cutting-edge CRM companies with the products and services that are right for your business. Click here to learn more.
Vendor Guru has done the research to help you quickly find respected, cutting-edge Telephony companies with the products and services that are right for your business. Click here to learn more.
ProtoCall One has also formally launched its Business Intelligence (BI) Practice, and signed up as an Oracle partner. The business has seen significant interest from both Genesys customers and partners in its new offerings in this area and is forecasting strong demand.
ProtoCall One also expanded its operations in April 2007 with the opening of an Asia-Pacific (APAC) office in Sydney, Australia. Led by managing consultant Ian de Sousa the office is capitalising on the Australian contact centre market, widely acknowledged by industry experts as the most technologically advanced in the world and experiencing strong growth.
Steve Robertson, Sales and Marketing Director, ProtoCall One, commented:
"ProtoCall One has had an exceptional year and we have all the building blocks in place to grow our core Genesys business and develop our WFO and BI practices. Our investment in people is the key to our success and is the primary reason why the UK's largest Genesys users choose to work with us. We will soon have significant contracts to announce and are confident that the year ahead will be another year of significant growth.
About ProtoCall One
ProtoCall One provides systems integration and consultancy for the contact centre world. It has its origins in the implementation of Genesys call centre solutions, but is now extending its portfolio into new areas including Business Intelligence (BI) and workforce optimisation (WFO). For more information please go to www.pc-1.co.uk
Date - 19/02/2008
