Go BackUSA: UCN signs significant enterprise contact centre accounts in first quarter 2008
UCN Inc innovator of all-in-one, hosted contact center software, reported it has signed 19 new customers including four enterprise-level accounts, to its off-premises contact center solutions during first quarter of 2008.
First quarter wins represent marquis clients in some of the UCN target verticals: software and services, home entertainment and gaming, retail shopping, direct sales, staffing services, cable telecommunications, and insurance. Such companies include a Fortune 100-, one Fortune 1000-, and two Fortune 500-listed companies. This growth of enterprise accounts represents an increase of 200% over the same period in 2007.
All the enterprise accounts, which UCN defines as having at least 1,000 employees, are planning to expand their usage of UCN software in 2008. "The rapid adoption of our hosted inContact all-in-one platform architecture by notable clients in large market segments provides us tremendous leverage in securing new business within the verticals," said Paul Jarman, CEO of UCN.
In the cable telecommunications industry, the success UCN demonstrated with one such customer influenced the number one provider in that segment to select UCN. Added Jarman: "The inContact platform value proposition and the competitive advantage it provides our customers with multi-site centers and distributed workforces is powerfully clear."
Several of these customers plan to use inContact outside of traditional contact center environments, giving their field agents access to key information regardless of their location. This expanded use of the inContact platform provides key competitive advantages to the customer, while further increasing the number of potential UCN licenses.
All but one of these new enterprise customers signed long-term contracts, a continuing trend for UCN. One also elected to make an advanced payment of over $500 thousand, reflecting its long-term commitment to UCN. "We see this as the beginning of greater things to come; as more customers agree to longer term contracts we add stability to our revenue base," Jarman noted. "We are positioned to surpass this quarter's accomplishments in the second quarter and beyond."
About UCN
UCN, Inc. (Nasdaq: UCNN) is an innovator of software as a service (SaaS) applications for multi-site contact centers and distributed workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention.
UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop.
The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net.
Date - 24/04/2008
