IVR

CallFire releases Hosted IVR

CallFire releases Hosted IVR  4th March 2010 - CallFire, a provider of hosted cloud telephony technology, has launched its Hosted Interactive Voice Response (IVR) product. This product fills an important gap in the telephony space allowing for rich customer interactions without live c ... read more

Date - 04/03/2010
Category - IVR

SpeechStorm to showcase video IVR at Mobile World Congress

SpeechStorm to showcase video IVR at Mobile World Congress  5th February 2010 - SpeechStorm the specialist provider of phone self-service solutions, has announced that it will be showcasing its IVVOT Video IVR service at the forthcoming Mobile World Congress event in Barcelona, Februa ... read more

Date - 05/02/2010
Category - IVR

IPscape's Cloud IVR delivers cloud benefits to traditional call centres

IPscape's Cloud IVR delivers cloud benefits to traditional call centres   11th January 2010 - IPscape launched 'cloud IVR', a cloud based interactive voice response system that easily integrates into existing infrastructure and systems in just hours - without on-premise ... read more

Date - 11/01/2010
Category - IVR

Brazil: Digivox and Sangoma Deliver IVR solution to Brazil's largest bank

Brazil: Digivox and Sangoma Deliver IVR solution to Brazil's largest bank  14th October 2009 - Sangoma Technologies Corporation, a leading supplier of hardware and software enabling server-based voice and data communication applications, and Digivox, a manufacturer of IP and data ... read more

Date - 14/10/2009
Category - IVR

UK: Elite wings in to boost flight centre

UK: Elite wings in to boost flight centre  9th October 2009 - Travel agency business, Flight Centre, has appointed Elite Telecom to implement a new telecoms system to direct customer calls across its national store network. The company, which has more than 100 outlets nationwide, i ... read more

Date - 09/10/2009
Category - IVR

Middle East: Canon Middle East embraces IVR technology to enhance customer care service capabilities

Middle East: Canon Middle East embraces IVR technology to enhance customer care service capabilities  Canon Middle East, the world-leading innovator and provider of imaging and information technology solutions announced the launch of its best in class IVR (interactive voice response) base ... read more

Date - 01/07/2009
Category - IVR

USA: City of Philadelphia improves customer service for its residents with NEC's IVR application

USA: City of Philadelphia improves customer service for its residents with NEC's IVR application  NEC Unified Solutions, Inc (NEC), a leading communications solutions integrator announced that the City of Philadelphia is using two customized NEC Interactive Voice Response (IVR) applic ... read more

Date - 11/06/2009
Category - IVR

Egypt: SpeechStorm customer Etisalat first to offer Video IVR services

Egypt: SpeechStorm customer Etisalat first to offer Video IVR services  SpeechStorm the specialist provider of phone self-service solutions has announced that its Middle East based telecommunications client, Etisalat is the first to offer video calling-based customer care services to its ... read more

Date - 10/06/2009
Category - IVR

Simpro Solutions launches IVR contact centre portal for DRTV Industry

Simpro Solutions launches IVR contact centre portal for DRTV Industry  Simpro Solutions Inc, a leading provider of Call Center ,Customer Relationship Management (CRM) and Business Process Outsourcing Services (BPO) headquartered in Toronto, Canada announced that it has launched an automat ... read more

Date - 09/06/2009
Category - IVR