Knowledge Managem't

Consona announces general availability of Consona Knowledge Management Version 7.3 featuring advanced analytics

Consona announces general availability of Consona Knowledge Management Version 7.3 featuring advanced analytics  20th October 2009 - Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services ... read more

Date - 20/10/2009
Category - Knowledge Managem't

nGenera CIM's nGen KB in a Box offers all elements for successful knowledge management

nGenera CIM's nGen KB in a Box offers all elements for successful knowledge management  16th October 2009 - nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions announced nGen ... read more

Date - 16/10/2009
Category - Knowledge Managem't

Genesys and InQuira provide a fully integrated knowledge-management and customer-service solution that extends the value of eServices

Genesys and InQuira provide a fully integrated knowledge-management and customer-service solution that extends the value of eServices  Genesys, an Alcatel-Lucent company and InQuira, Inc, a provider of enterprise knowledge solutions for web self-service, contact center support and knowled ... read more

Date - 22/04/2009
Category - Knowledge Managem't

USA: Advent Software enhances customer experience with InQuira

USA: Advent Software enhances customer experience with InQuira      InQuira, Inc a leading provider of enterprise knowledge solutions for web self-service, contact center support and knowledge intranets announced that Advent Software Inc a leading provider of so ... read more

Date - 25/03/2009
Category - Knowledge Managem't

Sweden: Com Hem to enhance customer service with KANA Software

Sweden: Com Hem to enhance customer service with KANA Software  KANA Software, Inc a world leader in multi-channel customer service, was selected by Com Hem, one of the leading providers of triple-play services (including cable TV, digital television, broadband, telephony and HDTV) in Sw ... read more

Date - 20/03/2009
Category - Knowledge Managem't

UK: Argos' relationship with eGain Knowledge Management leads to improved customer experience

UK: Argos' relationship with eGain Knowledge Management leads to improved customer experience  eGain Communications Corporation, the leading provider of multi-channel customer service and knowledge management software, on-premise or on-demand announced that Argos, the UK's leadin ... read more

Date - 27/01/2009
Category - Knowledge Managem't

USA: International Game Technology selects InQuira's knowledge management solutions to power world-class customer support

USA: International Game Technology selects InQuira's knowledge management solutions to power world-class customer support  InQuira Inc, a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management announced that Internat ... read more

Date - 08/01/2009
Category - Knowledge Managem't

Oracle announces strategic partnership with InQuira to add knowledge management and collaboration to customer service solution

Oracle announces strategic partnership with InQuira to add knowledge management and collaboration to customer service solution  Oracle the world's largest enterprise software company announced a new strategic partnership with InQuira, Inc a provider of integrated software applications ... read more

Date - 17/09/2008
Category - Knowledge Managem't

eGain launches EcoNet Partner Portal to support its EMEA channel partner program

eGain launches EcoNet Partner Portal to support its EMEA channel partner program  eGain the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced the launch of a web portal to support its EcoNetT Partner Program in ... read more

Date - 23/07/2008
Category - Knowledge Managem't

Astute Solutions attains Gold Certified Partner status in Microsoft Partner Program

Astute Solutions attains Gold Certified Partner status in Microsoft Partner Program  Astute Solutions announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Independent Software Vendor (ISV)/Software Solutions, recognizing Astute S ... read more

Date - 22/07/2008
Category - Knowledge Managem't

USA: InQuira selected by MSC.Software to power web-based technical support

USA: InQuira selected by MSC.Software to power web-based technical support  InQuira Inc a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management announced that MSC.Software, the industry leader in enterprise simulation ... read more

Date - 16/07/2008
Category - Knowledge Managem't

eGain partners with PlanNet21 to expand business in Ireland

eGain partners with PlanNet21 to expand business in Ireland eGain  the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced its newest channel partner, PlanNet21 Communications. With offices acros ... read more

Date - 12/06/2008
Category - Knowledge Managem't

USA: Verizon Wireless to expand usage of knowledge management software

USA: Verizon Wireless to expand usage of knowledge management software KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise announced that Verizon Wireless, operator of the nation's most reliable wireless voi ... read more

Date - 07/05/2008
Category - Knowledge Managem't

eGain powers customer service at UK energy giant

eGain powers customer service at UK energy giant eGain the leading provider of multichannel customer service and knowledge management software announced that one of the largest energy companies in the UK has chosen eGain SelfServiceT. Scottish and Southern Energy Plc (SSE) will use eGain to ... read more

Date - 29/04/2008
Category - Knowledge Managem't

Finland: Eniro implements eGain Mail system

Finland: Eniro implements eGain Mail system eGain the leading provider of multichannel customer service and knowledge management software announced that Eniro, the Nordics' leading directories and search company, has selected its email management products to improve the quality and eff ... read more

Date - 07/04/2008
Category - Knowledge Managem't