Knowledge Managem't

eGain launches EcoNet Partner Portal to support its EMEA channel partner program

eGain launches EcoNet Partner Portal to support its EMEA channel partner program  eGain the leading provider of multichannel customer service and knowledge management software on-premise or on-demand, today announced the launch of a web portal to support its EcoNetT Partner Program in ... read more

Date - 23/07/2008
Category - Knowledge Managem't

Astute Solutions attains Gold Certified Partner status in Microsoft Partner Program

Astute Solutions attains Gold Certified Partner status in Microsoft Partner Program  Astute Solutions announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Independent Software Vendor (ISV)/Software Solutions, recognizing Astute S ... read more

Date - 22/07/2008
Category - Knowledge Managem't

USA: InQuira selected by MSC.Software to power web-based technical support

USA: InQuira selected by MSC.Software to power web-based technical support  InQuira Inc a provider of integrated software applications for web self-help, agent-assisted support and enterprise knowledge management announced that MSC.Software, the industry leader in enterprise simulation ... read more

Date - 16/07/2008
Category - Knowledge Managem't

eGain partners with PlanNet21 to expand business in Ireland

eGain partners with PlanNet21 to expand business in Ireland eGain  the leading provider of multichannel customer service and knowledge management software for in-house or on-demand deployment, today announced its newest channel partner, PlanNet21 Communications. With offices acros ... read more

Date - 12/06/2008
Category - Knowledge Managem't

USA: Verizon Wireless to expand usage of knowledge management software

USA: Verizon Wireless to expand usage of knowledge management software KNOVA, a Consona CRM solution and worldwide leader in service resolution and knowledge management (KM) solutions for the enterprise announced that Verizon Wireless, operator of the nation's most reliable wireless voi ... read more

Date - 07/05/2008
Category - Knowledge Managem't

eGain powers customer service at UK energy giant

eGain powers customer service at UK energy giant eGain the leading provider of multichannel customer service and knowledge management software announced that one of the largest energy companies in the UK has chosen eGain SelfServiceT. Scottish and Southern Energy Plc (SSE) will use eGain to ... read more

Date - 29/04/2008
Category - Knowledge Managem't

Finland: Eniro implements eGain Mail system

Finland: Eniro implements eGain Mail system eGain the leading provider of multichannel customer service and knowledge management software announced that Eniro, the Nordics' leading directories and search company, has selected its email management products to improve the quality and eff ... read more

Date - 07/04/2008
Category - Knowledge Managem't

Astute Solutions answers demand for enhanced knowledge management in the contact centre

Astute Solutions answers demand for enhanced knowledge management in the contact centre Astute Solutions announced expanding the RealDialogT product family with the launch of RealDialogT Agent Assist. The solution enables contact center agents to quickly deliver consistent, accurate, and p ... read more

Date - 22/01/2008
Category - Knowledge Managem't

Astute Solutions answers demand for enhanced knowledge management in the contact centre

Astute Solutions answers demand for enhanced knowledge management in the contact centre Leading the charge to help consumer-focused companies differentiate through service excellence, Astute Solutions announced expanding the RealDialog product family with the launch of RealDialog Agent Ass ... read more

Date - 18/01/2008
Category - Knowledge Managem't

USA: VW Credit Inc gears up its customer service with InStranet's multi-channel knowledge application

USA: VW Credit Inc gears up its customer service with InStranet's multi-channel knowledge application  Chicago - InStranet, Inc., a global provider of multi-channel knowledge applications, today announced that VW Credit, Inc. (VCI) has deployed InStranet's award-winning Conta ... read more

Date - 05/10/2007
Category - Knowledge Managem't