Go BackAstute Solutions attains Gold Certified Partner status in Microsoft Partner Program
Astute Solutions announced it has attained Gold Certified Partner status in the Microsoft Partner Program with a competency in Independent Software Vendor (ISV)/Software Solutions, recognizing Astute Solutions' expertise and impact in the technology marketplace.
As a Gold Certified Partner, Astute Solutions has demonstrated expertise with Microsoft technologies and a proven ability to meet customers' needs.
Astute Solutions develops CRM, knowledge management and customer interaction software to meet the unique needs of Global 1000 companies across an array of industries. Its ePowerCenterT and RealDialogT solutions enable customer-centric business strategies, while reducing interaction and operational costs.
With Astute Solutions' software, companies extend the role of the customer-focused contact center across the enterprise. They gain the functionality to provide an exceptional customer service experience with every contact whether via telephone, e-mail, Web inquiry, fax, mail, survey response, or chat. And by having the capability to capture and communicate detailed and actionable "voice of the customer" data, they create competitive advantages through improved products, services and operations.
"As a software developer targeting the world's leading consumer-focused companies, enterprise functionality is at the core of our design process. Leveraging Microsoft's platforms, we're creating applications that proactively meet our customers' needs so they stay ahead of the curve," said Astute Solutions President, Joseph Sanda. "Our expertise and Gold Certified Partner status in the Microsoft Partner Program fuels this innovation."
"Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities," said Allison Watson, corporate vice president of the Worldwide Partner Group at Microsoft Corp. "They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. Today, Microsoft recognizes Astute Solutions as a new Gold Certified Partner for demonstrating its expertise in providing customer satisfaction using Microsoft products and technology."
As one of the requirements for attaining Gold Certified Partner status, Astute Solutions had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner's capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each Competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry.
Within select Competencies, there are Specializations that focus on specific solution areas that recognize deeper expertise within that Competency. Serving as a specialized path to earning those Competencies, Specializations give direct access to the tools and resources that support that specific area of focus.
The ISV/Software Solutions Competency recognizes the skill and focus partners bring to a particular solution set. Microsoft Gold Certified Partners that have obtained this competency have a successful record of developing and marketing packed software based on Microsoft technologies.
The Microsoft Partner Program was launched in October 2003 and represents Microsoft's ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners' businesses be successful.
About Astute Solutions
Through award-winning customer interaction and relationship management solutions, Astute Solutions develops software that enables companies to differentiate through service excellence. Its user-friendly ePowerCenterTM and RealDialogTM solutions provide the robust capabilities companies need to deliver efficient, high-touch, and high-quality service; while ensuring consistent and accurate responses across all communication channels.
Moreover, Astute's solutions capture actionable "voice of the customer" insights that lead to improved products, services and operations. By partnering with Astute Solutions, leading companies across a variety of industries achieve exceptional ROI by reducing overall interaction and operational costs, improving agent performance, retaining more customers, delivering market-leading products and services, and increasing revenue.
For more information, visit http://www.astutesolutions.com.
Date - 22/07/2008
