Market Research
Page 1 of 35
11th May 2012 - Knowlagent, the leading intraday management solution for the world’s 10 million call center agents, recently published a portion of the results from a survey it conducted of near...
read more
0 comments(s)
3rd May 2012, London: UK businesses are increasingly driven by ‘anywhere employees’, overcoming the traditional, fixed and office-centric workplace. Using advances in communications,...
read more
0 comments(s)
May 2, 2012 – Sword Ciboodle, a global provider of customer solutions, and customer experience advisory thinkJar, today released the results of a research survey targeting US and UK companies wi...
read more
0 comments(s)
2nd May 2012 - Contact centres operating in the consumer financial services industry are planning to win the customer experience/cost battle with web-based customer engagement and self-service, accord...
read more
0 comments(s)
May 1st 2012 — Vovici™, a Verint® Systems company and leading provider of Voice of the Customer and enterprise feedback management solutions announced key findings from its Voice of th...
read more
0 comments(s)
April 26, 2012 -- Contact centers can be noisy places to work. The sound and disruptions from the many calls taking place at the same time can result in missed sales opportunities, misunderstandings a...
read more
0 comments(s)
18 April 2012 - With only 100 days to the London Olympics, research of 1,000 UK organisations by Siemens Enterprise Communications shows that many still have work to do to give employees the flexibili...
read more
0 comments(s)
16th April 2012 - The first ever Top 10 worst call centre waits is published today (April 16), highlighting the scandalous amount of time that UK businesses and organisations waste keeping their custo...
read more
0 comments(s)
12th April 2012 - Patronising pre-recorded messages, long waiting times and rude operators are among the biggest bugbears of UK customers, research has revealed.
The survey by Natterbox, the ...
read more
0 comments(s)
12th April 2012 - Telappliant, the leading Internet telephony provider for UK based small to medium sized enterprises (SMEs), today released findings from a new survey which revealed that almost 7 out...
read more
0 comments(s)
5 April 2012 – A survey conducted by YouGov on behalf of Interactive Intelligence shows that only 23% of senior managers and above - from large businesses based in London and the South - feel th...
read more
0 comments(s)
3rd April 2012 - A survey of more than 2000 consumers and businesses across Britain found that most companies, while happy to take their customer’s cash for products and services over the Intern...
read more
0 comments(s)
2nd April 2012 - One third of UK online shoppers are experiencing problems when they shop online, this is according to a major research project conducted by Aspect, a leading provider of next generati...
read more
0 comments(s)
30 March 2012 - ForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer ex...
read more
0 comments(s)
27th March 2012 - Banking customers around the world are cautious of social media when dealing with personal finance matters and prefer personalised services to be at the centre of their relatio...
read more
0 comments(s)