Online Interaction

Australia: RAC to implement Portrait Software's customer interaction platform

Australia: RAC to implement Portrait Software's customer interaction platform Portrait Software has been selected by RAC, Western Australia, as the customer interaction platform to offer a range of services including roadside assistance, motor and home insurance and travel services to t ... read more

Date - 24/04/2008
Category - Online Interaction

eglue announces the first real-time, cross-channel Customer Interaction Management solution

eglue announces the first real-time, cross-channel Customer Interaction Management solution  eglue, a global provider of unique real-time customer interaction management software solutions for the enterprise announced the launch of InterAct Suite 7.0, the latest release of the company ... read more

Date - 08/04/2008
Category - Online Interaction

LivePerson delivers expanded product reach and intelligence with Timpani 8.0

LivePerson delivers expanded product reach and intelligence with Timpani 8.0 Enhanced Platform Offers Self-Learning ActiveAnalytics(TM) Technology, Greater Flexibility and Extended Integration for Voice Offering LivePerson, Inc. (NASDAQ: LPSN) , a provider of online conversion solution ... read more

Date - 19/09/2007
Category - Online Interaction

UK: Mobal selects Eptica's solution to manage online enquiries

UK: Mobal selects Eptica's solution to manage online enquiries  United Kingdom - International mobile communications company Mobal has selected Eptica's Email Management solution to manage all in-bound customer email enquiries and Eptica SelfService to allow customers to a ... read more

Date - 11/09/2007
Category - Online Interaction

EU project develops human-computer dialogue system

EU project develops human-computer dialogue system Although new technologies should make life easier, the reality is often the opposite: the owner of a new technology must first struggle with user manuals before they can actually start using the device. An EU-funded consortium there ... read more

Date - 16/07/2007
Category - Online Interaction

USA: JC Whitney & Co. selects LivePerson for live chat

USA: JC Whitney & Co. selects LivePerson for live chat   New York - LivePerson, Inc. (NASDAQ: LPSN) , a provider of online conversion solutions, today announced that JC Whitney & Co., the largest direct marketer of name-brand automotive parts and accessories, h ... read more

Date - 09/07/2007
Category - Online Interaction

USA: Radiator.com sees dramatic increase in online conversions with integration of eStara click to call Into their online chat services

USA: Radiator.com sees dramatic increase in online conversions with integration of eStara click to call Into their online chat services San Francisco, CA - Radiator.com, the internet's leading auto parts distribution outlet has increased their site's conversion of website ... read more

Date - 06/07/2007
Category - Online Interaction

ATG introduces Commerce Service Center to Unify e-commerce sites and contact centres

ATG introduces Commerce Service Center to Unify e-commerce sites and contact centres    Cambridge, Mass - ATG (Art Technology Group, Inc., NASDAQ: ARTG), whose e-commerce suite powers more top online sellers than any other, today announced the launch and general availa ... read more

Date - 27/06/2007
Category - Online Interaction

MindGenies announces live chat customer support software for call centres

MindGenies announces live chat customer support software for call centres Livehelpgenie has launched its online customer support tool to reduce the personnel costs of call centers & facilitate operators to handle multiple clients at the same time. LivehelpGenie provide web ... read more

Date - 26/06/2007
Category - Online Interaction

USA: eStara click to call keeps Red Lion Hotels customers happy

USA: eStara click to call keeps Red Lion Hotels customers happy  Reston, VA - eStara, the leading provider of proactive conversion solutions for enhancing online sales and support initiatives, today announced that Red Lion Hotels Corporation (NYSE: RLH), a full-service upscale hot ... read more

Date - 22/05/2007
Category - Online Interaction

Portrait Software positioned in the visionaries quadrant for customer data mining 2007 by leading analyst firm

 Portrait Software positioned in the visionaries quadrant for customer data mining 2007 by leading analyst firm Boston-  Portrait Software plc (London: PST), a leader in Customer Interaction Optimization software, has been positioned in the visionaries quadrant in the Gartner ... read more

Date - 21/05/2007
Category - Online Interaction