Online Interaction

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Australia: RAC to implement Portrait Software's customer interaction platform

Australia: RAC to implement Portrait Software's customer interaction platform Portrait Software has been selected by RAC, Western Australia, as the customer interaction platform to offer a ra... read more


eglue announces the first real-time, cross-channel Customer Interaction Management solution

eglue announces the first real-time, cross-channel Customer Interaction Management solution  eglue, a global provider of unique real-time customer interaction management software solutions f... read more


LivePerson delivers expanded product reach and intelligence with Timpani 8.0

LivePerson delivers expanded product reach and intelligence with Timpani 8.0 Enhanced Platform Offers Self-Learning ActiveAnalytics(TM) Technology, Greater Flexibility and Extended Integration fo... read more


UK: Mobal selects Eptica's solution to manage online enquiries

UK: Mobal selects Eptica's solution to manage online enquiries  United Kingdom - International mobile communications company Mobal has selected Eptica's Email Management solution to ... read more


EU project develops human-computer dialogue system

EU project develops human-computer dialogue system Although new technologies should make life easier, the reality is often the opposite: the owner of a new technology must first struggle with use... read more


USA: JC Whitney & Co. selects LivePerson for live chat

USA: JC Whitney & Co. selects LivePerson for live chat   New York - LivePerson, Inc. (NASDAQ: LPSN) , a provider of online conversion solutions, today announced that JC Whitney &... read more


USA: Radiator.com sees dramatic increase in online conversions with integration of eStara click to c

USA: Radiator.com sees dramatic increase in online conversions with integration of eStara click to call Into their online chat services San Francisco, CA - Radiator.com, the internet's l... read more


ATG introduces Commerce Service Center to Unify e-commerce sites and contact centres

ATG introduces Commerce Service Center to Unify e-commerce sites and contact centres    Cambridge, Mass - ATG (Art Technology Group, Inc., NASDAQ: ARTG), whose e-commerce suite power... read more


MindGenies announces live chat customer support software for call centres

MindGenies announces live chat customer support software for call centres Livehelpgenie has launched its online customer support tool to reduce the personnel costs of call centers & facilitat... read more


USA: eStara click to call keeps Red Lion Hotels customers happy

USA: eStara click to call keeps Red Lion Hotels customers happy  Reston, VA - eStara, the leading provider of proactive conversion solutions for enhancing online sales and support initiative... read more