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Stellar wins call centre services contract with major retail bank
Stellar wins call centre services contract with major retail bank
Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre services contract with one of the UK's best known financial institutions.
Under t ... read moreDate - 01/04/2008
Category - Outsourcers
USA: Stellar Restaurant Solutions wins outsourced order management contract
USA: Stellar Restaurant Solutions wins outsourced order management contract Stellar Restaurant Solutions, a leading provider of call center and online restaurant ordering services announced that they have signed a contract with Borriello Brothers, a New York style pizza chain in Colorado. ... read moreDate - 01/04/2008
Category - Outsourcers
Australia: Stellar wins call centre outsourcing deal with energy retailer
Australia: Stellar wins call centre outsourcing deal with energy retailer
Stellar, a leading global call centre and business process outsourcing provider, today announced they have been awarded a call centre outsourcing contract with one of Australia's leading energy retailers.
Th ... read moreDate - 26/03/2008
Category - Outsourcers
Five9 joins American Teleservices Association to enhance focus on outsourcer contact centre needs
Five9 joins American Teleservices Association to enhance focus on outsourcer contact centre needs
Five9 Inc a leader in on-demand call center solutions announced that it has become a corporate member of the American Teleservices Association (ATA), the only non-profit trade organization ded ... read moreDate - 10/03/2008
Category - Outsourcers
Minister calls on RESPONSE
Minister calls on RESPONSE
David Cairns, Scotland Office Minister of State, recently visited customer contact centre RESPONSE's operations in Glasgow to see first hand how the UK is gearing up for the digital switchover.
RESPONSE is handling the customer helpline on behalf o ... read moreDate - 04/03/2008
Category - Outsourcers
Australia: Stellar renews call centre outsourcing contract for Transport Information Service
Australia: Stellar renews call centre outsourcing contract for Transport Information Service
Stellar a global business process outsourcing services provider announced that that they have renewed a call centre outsourcing contract with a State-based transport information service in Australi ... read moreDate - 27/02/2008
Category - Outsourcers
The 2007 Black Book survey results revealed that contact centre outsourcing vendors are struggling to adapt industry-specific solutions to both new and established clients
The 2007 Black Book survey results revealed that contact centre outsourcing vendors are struggling to adapt industry-specific solutions to both new and established clients Research and Markets has announced the addition of Top Call & Contact Center Outsourcing Vendors, Black Book Survey ... read moreDate - 08/02/2008
Category - Outsourcers
Global: Leading business process outsourcer, Aditya Birla Minacs, standardizes on IEX TotalView from NICE at 17 of its sites
Global: Leading business process outsourcer, Aditya Birla Minacs, standardizes on IEX TotalView from NICE at 17 of its sites NICE Systems (NASDAQ:NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, announced t ... read moreDate - 23/01/2008
Category - Outsourcers
Netherlands: LogicaCMG scoops €40 million HR outsourcing deal
Netherlands: LogicaCMG scoops ?40 million HR outsourcing deal KPN, a leading provider of telecommunications services in the Netherlands, has signed a contract for the outsourcing of its HR Shared Service Centre (SSC) to LogicaCMG. KPN has centralised all personnel administration in its ... read moreDate - 07/01/2008
Category - Outsourcers
Unite reaction to Prudential outsourcing decision
Unite reaction to Prudential outsourcing decision Unite the Union have cautiously welcomed the announcement by the Prudential to outsource 3000 jobs to Capita. The union views the decision to outsource these jobs as a positive move in order to secure the jobs of Prudential employ ... read moreDate - 28/11/2007
Category - Outsourcers
TeleTech expands global footprint into South Africa
TeleTech expands global footprint into South Africa TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced its expansion into South Africa, further broadening its glob ... read moreDate - 27/11/2007
Category - Outsourcers
Teleperformance highly commended at this year's prestigious CCA Awards
Teleperformance highly commended at this year's prestigious CCA Awards Teleperformance has been highly commended for "Best Outsourced Contact Centre" at the recent 2007 CCA Excellence Awards held in Edinburgh. The award is presented to the outsourcer that has demonstr ... read moreDate - 14/11/2007
Category - Outsourcers
India: Altitude Software growing fast with contact centre outsourcers in India
India: Altitude Software growing fast with contact centre outsourcers in India Altitude Software, a leading global independent contact center solutions vendor, is achieving impressive growth in its first year of direct presence in the Indian market. Altitude Software operation in India ... read moreDate - 14/11/2007
Category - Outsourcers
New joint venture company Stellar Restaurant Solutions to revolutionize restaurant ordering
New joint venture company Stellar Restaurant Solutions to revolutionize restaurant ordering
Stellar, a leading global call center and business process outsourcing provider, and i3, a leading provider of restaurant ordering solutions, today announced the establishment of a new US-ba ... read moreDate - 10/10/2007
Category - Outsourcers
Contact centres increased operational complexity spurs outsourcing growth
Contact centres increased operational complexity spurs outsourcing growth Brussels, Belgium - Operating Contact Centres is an increasingly specialized and complex business, feeding the growing trend towards outsourcing this corporate function. A number of leading worldwide and regio ... read moreDate - 04/10/2007
Category - Outsourcers