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UK: Spark cleans up with Soap and Glory contract
UK: Spark cleans up with Soap and Glory contract 3rd March 2010 - Gateshead-based/north east-based contact centre and fulfilment specialist Spark Response has won a new contract to provide trade fulfilment for the cosmetics brand Soap & Glory. ------------------------- ... read moreDate - 03/03/2010
Category - Outsourcers
UK: Garlands commits to staff development
UK: Garlands commits to staff development 1st March 2010 - Garlands Call Centres, a specialist UK outsourcer, has reinforced its commitment to the development of staff by introducing a series of new training and qualification programmes and by signing up to key Govern ... read moreDate - 01/03/2010
Category - Outsourcers
TeleTech announces increased authorization for share repurchases
TeleTech announces increased authorization for share repurchases TeleTech Holdings, Inc one of the largest global providers of technology-enabled revenue generation, on-demand and business process outsourcing ("BPO") solutions announced that its Board of Directors has approved an ... read moreDate - 26/02/2010
Category - Outsourcers
Contact centre outsourcing services expand to accommodate complex BPO services in Latin America, finds Frost & Sullivan
Contact centre outsourcing services expand to accommodate complex BPO services in Latin America, finds Frost & Sullivan The varying levels of competition and market maturity among countries has livened up the diverse Latin American market for contact center outsourcing. While major m ... read moreDate - 26/02/2010
Category - Outsourcers
USA: Ryla to provide call centre support for the 2010 Census
USA: Ryla to provide call centre support for the 2010 Census 25th February 2010 - Ryla, a leading domestic provider of outsourced call center and customer contact solutions, will serve as a subcontractor in the upcoming 2010 Census, which will kick off on Census Day, April 1. Ryla wi ... read moreDate - 25/02/2010
Category - Outsourcers
Stream receives 2009 MVP Quality Award from Customer Interaction Solutions Magazine
Stream receives 2009 MVP Quality Award from Customer Interaction Solutions Magazine 15th February 2010 - Stream Global Services, Inc, a premium business process outsource (BPO) service provider specializing in customer relationship management for Fortune 1000 companies announced that ... read moreDate - 25/02/2010
Category - Outsourcers
USA: Stream showcases leadership in entertainment and media outsourcing with recent new business wins and industry recognition
USA: Stream showcases leadership in entertainment and media outsourcing with recent new business wins and industry recognition 12th February 2010 - Stream Global Services, Inc. (NYSE Amex: SGS), a premium, global business process outsource (BPO) service provider specializing in custo ... read moreDate - 12/02/2010
Category - Outsourcers
Philippines: Startek opens second BPO facility in Manila
Philippines: Startek opens second BPO facility in Manila 12th February 2010 - StarTek, Inc a leading provider of high-value business process outsourcing (BPO) services, announced the recent signing of a lease for a new customer care facility in the Eton Cyberpod Corinthian business c ... read moreDate - 12/02/2010
Category - Outsourcers
USA: NEW named finalist for 2010 Stevie Awards for sales and customer service
USA: NEW named finalist for 2010 Stevie Awards for sales and customer service 10th February 2010 - N.E.W. Customer Service Companies Inc. (NEW) has been named a finalist in the "Customer Service Department of the Year" category for the 2010 Stevie® Awards for Sales ... read moreDate - 10/02/2010
Category - Outsourcers
Teleperformance launches Teleperformance tools Version 3.0
Teleperformance launches Teleperformance tools Version 3.0 10th February 2010 - Teleperformance, the world's leading provider of outsourced CRM and contact center services announced the launch of Teleperformance Tools 3.0, the newest in an ever-evolving suite of solutions used by ... read moreDate - 10/02/2010
Category - Outsourcers
UK: New outsourced 'Quality Control' service launched for in-house contact centres
UK: New outsourced 'Quality Control' service launched for in-house contact centres 10th February 2010 - Essex based contact centre outsourcer, Ventrica this week launched a new "Quality Control" service targeted at companies that manage their own in-house contact cent ... read moreDate - 10/02/2010
Category - Outsourcers
Sitel launches eTraining solution for home-based agents
Sitel launches eTraining solution for home-based agents 9th February 2010 - Sitel, a leading global business process outsourcing (BPO) provider announced they have implemented and launched inContact, Inc's eLearning tool to provide on-demand training to the company's home-bas ... read moreDate - 09/02/2010
Category - Outsourcers
USA: Nexxlinx contact centres tees up new customer
USA: Nexxlinx contact centres tees up new customer 5th February 2010 - Nexxlinx Corporation has secured a multi-year contract with the 24 hour cable network Golf Channel. Nexxlinx will provide reservation and confirmation services for Golf Channel's GolfNow, the Internet's la ... read moreDate - 05/02/2010
Category - Outsourcers
USA: Callbox sales and marketing solutions launches inbound marketing arm
USA: Callbox sales and marketing solutions launches inbound marketing arm 4th February 2010 - Callbox Sales and Marketing Solutions, Contact Center World's 2008 Top Outsourcer Awardee, recently launched CallboxConnect as its inbound marketing arm. ----------------------------- ... read moreDate - 04/02/2010
Category - Outsourcers
Tunisia: Stream continues global expansion with Tunisia site opening
Tunisia: Stream continues global expansion with Tunisia site opening 4th February 2010 - Stream Global Services, Inc., (NYSE Amex: SGS), a premium, global business process outsource (BPO) service provider specializing in customer relationship management services for Fortune 1000 comp ... read moreDate - 04/02/2010
Category - Outsourcers