Go BackAustralia: Stellar renews call centre outsourcing contract for Transport Information Service
Stellar a global business process outsourcing services provider announced that that they have renewed a call centre outsourcing contract with a State-based transport information service in Australia for a further 12 months.
The end-to-end call centre outsourcing services provided by Stellar include customer service and information enquiries regarding rail, ferry and bus travel information in the State, as well as email management, online timetable and fare updates and IVR system management.
"The renewal of this contract sees Stellar enter into our 10th year of ongoing service provision after initially winning a highly competitive tender in 1999, " said John Hollingsworth, Chief Executive Officer of Stellar Asia Pacific. "This is largely due to consistently high levels of service performance, responsiveness to evolving client needs and our forward-thinking service developments".
Stellar will continue to work closely with the client to identify additional automation opportunities, service improvements and further cost efficiencies.
The transport information service will continue to be operated from one of Stellar's nine Australian call centres. Financial details of the agreement were not disclosed.
Stellar is a leader in serving the travel and transport industry, having extensive experience managing call centre and business process outsourcing services for airlines, hotels, logistics providers and transport information lines.
Date - 27/02/2008
