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The Telemarketing Company hire new human resources manager
The Telemarketing Company hire new human resources manager The Telemarketing Company is delighted to announce that Ellie Paton has joined our management team as HR Manager. She brings with her 20 years of operational and Human Resources call centre experience of both outbound and inbou ... read moreDate - 19/09/2007
Category - Outsourcers
Stellar enters the UK business process outsourcing market
Stellar enters the UK business process outsourcing market Stellar, a leading global call centre and business process outsourcing provider, today announced their entry into the UK outsourcing market after the re-branding of Excell Contact Centres (a prominent UK call centre outsourcing ... read moreDate - 17/09/2007
Category - Outsourcers
The Usha Martin Group acquire UK outsourced contact centre Converso - 400 UK jobs to be created
The Usha Martin Group acquire UK outsourced contact centre Converso - 400 UK jobs to be created
Southend, UK - The Jhawar family, main share holders of the Usha Martin Group, a USD 750Mn, diversified conglomerate with interests in telecom, software, mining and manufacturing, has ... read moreDate - 11/09/2007
Category - Outsourcers
Nationwide signs major outsourcing deal with Tsys
Nationwide signs major outsourcing deal with Tsys TSYS has signed a long-term agreement with Nationwide, the worlds largest Building Society, to process Nationwide's credit card account portfolio and to build, operate and manage a new customer care centre for member support ser ... read moreDate - 10/09/2007
Category - Outsourcers
Sitel bolsters client relationship management organisation
Sitel bolsters client relationship management organisation Nashville, TN - Sitel, a leading global business process outsourcing provider, today announced plans to bolster the Company's Relationship Management (RM) organization. Exclusive to Sitel, the RM team is devoted to de ... read moreDate - 04/09/2007
Category - Outsourcers
Egypt: Convergys helps Telecom Egypt re-engineer billing processes
Egypt: Convergys helps Telecom Egypt re-engineer billing processes
Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today a new agreement to provide consulting services to Telecom Egypt, the largest fixed line prov ... read moreDate - 03/09/2007
Category - Outsourcers
Accenture helping United Utilities improve customer service under nine-year business process outsourcing agreement
Accenture helping United Utilities improve customer service under nine-year business process outsourcing agreement Accenture (NYSE: ACN) is helping United Utilities, which manages and operates electricity distribution and wastewater networks in northwest England, improve its customer servic ... read moreDate - 31/08/2007
Category - Outsourcers
Transcom acquires leading North American CRM company
Transcom acquires leading North American CRM company Transcom WorldWide S.A. (Nordic Exchange: 'TWW SDB A', 'TWW SDB B'), the European CRM and debt collections specialist, today announced that it has acquired 100% of NuComm International ("NuComm"), a leading North ... read moreDate - 27/08/2007
Category - Outsourcers
Stream acquires contact centre operation of Zomax
Stream acquires contact centre operation of Zomax Amsterdam, Netherlands - Stream, a leading global outsourcing company, has announced the acquisition of the Dublin-based contact centre operation of Zomax, a media and supply chain solutions company. "This acquisit ... read moreDate - 09/08/2007
Category - Outsourcers
Mark Carberry joins Garlands as operations director
Mark Carberry joins Garlands as operations director
Mark Carberry has joined Garlands Call Centres as Operations Director and a member of the Executive Team.
He will be responsible for developing the company's contact centre operations to deliver higher standards of service exce ... read moreDate - 07/08/2007
Category - Outsourcers
twenty4help joins forces with Teleperformance SA
twenty4help joins forces with Teleperformance SA twenty4help Knowledge Service AG, one of Europe's leading providers of outsourced technical support and IT-related services, has become part of the Teleperformance Group, one of the largest international outsourcers in the custom ... read moreDate - 18/07/2007
Category - Outsourcers
Garlands to create 800 seat contact centre in South Shields
Garlands to create 800 seat contact centre in South Shields
Garlands is delighted to announce a major business expansion, with the creation of a new contact centre in South Shields, South Tyneside in North East England.
The centre will comprise two new office buildings totalli ... read moreDate - 17/07/2007
Category - Outsourcers
Telerx announces appointment of Susan Ward to senior vice president of sales and marketing
Telerx announces appointment of Susan Ward to senior vice president of sales and marketing
Telerx, one of the leading contact center outsourcer that specializes in customer care for the consumer packaged goods and healthcare industries, recently announced the appointment of Susan W ... read moreDate - 12/07/2007
Category - Outsourcers
Transcom announces the opening of its second contact centre in Poland
Transcom announces the opening of its second contact centre in Poland
Transcom WorldWide S.A, the European CRM and debt collections specialist, today announced the opening of a new contact centre in Gdansk, Poland.
The new contact centre is Transcom's second organic CRM developm ... read moreDate - 09/07/2007
Category - Outsourcers
Ventura embraces business analytics and awards major CR contract
Ventura embraces business analytics and awards major CR contract
Ventura, the largest UK owned customer management outsourcing company has just awarded Business Systems 'strategic-supplier' status for Call Recording (CR), Quality Management (QM) and Business Analytics (BA) soluti ... read moreDate - 04/07/2007
Category - Outsourcers