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Outsourcers

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76
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Leading UK outsourcer, Ant, announces new appointment

26th April 2012 - Leading UK outsourcer, Ant announces the appointment of Richard Snaith as Contact Centre Operations Manager in charge of its business to business solutions division. Richard, who... read more

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184
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HEROtsc opens in Glasgow with more jobs to follow

17th April 2012 - GLASGOW’S newest employers today (Monday April 16) officially opened their state-of-the-art contact centre in the city and vowed in time to bring 900 jobs to their Atlantic Qua... read more

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317
Views

RESPONSE extends contract with esure worth £10M

17th April 2012 - RESPONSE, one of the UK’s leading contact management centres, based in Glasgow has secured a further three year extension to its existing relationship with esure worth £1... read more

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171
Views

Financial expert brings experience to Respondez

13th April 2012 - A banking expert with over 38 years of experience in the financial services industry has joined north east contact centre, Respondez, as  Non-Executive Director. Les Stillwel... read more

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295
Views

UK outsourcer, Ant, signs up global insurance leader

12th April 2012 - UK outsourcer Ant has been chosen to work with one of the world’s largest insurance brokers after it was able to demonstrate its open, honest and direct approach to outsourcing... read more

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129
Views

C3/CustomerContactChannels expands operations in China

April 12, 2012— C3/CustomerContactChannels (“C3”), a global provider of business process outsourcing (BPO) services, announced that the Company has finalized plans for expanding exis... read more

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228
Views

C3/CustomerContactChannels adds new contact center in Tahlequah, Oklahoma

April 3, 2012 — C3/CustomerContactChannels (“C3”), a global provider of contact center solutions, announced the addition of a new contact center in Tahlequah, Oklahoma. The first C3 ... read more

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170
Views

Capita reaches shortlist at Credit Today Awards

3rd April 2012 - The Customer Management team at Capita’s Cardiff and Leeds sites have been shortlisted for three awards for their debt collection work at this year’s Credit Today Awards. ... read more

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448
Views

Serco signs contract with Ideal Shopping to provide contact centre services for all UK customers

3rd April 2012 - Serco, the international service company, today announces that it has signed a new contract with Ideal Shopping. Under the 5 year contract valued at £17m, Serco will provide cus... read more

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867
Views

Teleperformance Colombia opens one of the most modern contact centres in the country

March 30th 2012 - Teleperformance the largest global provider of customer experience management outsourced services, announced that it opens one of the most modern Contact Centers in Colombia. Teleper... read more

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193
Views

Capita goes the extra mile for Sport Relief

29th March 2012 - On the evening of Friday 23rd March, Capita showed its support for Sport Relief 2012 as it handed over one of its customer management contact centres to the charity to receive donati... read more

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156
Views

arvato fuels transformation of the Texaco brand Star Rewards loyalty programme

26th March 2012 – arvato has successfully developed and implemented a bespoke loyalty platform for Valero Energy Ltd.’s Texaco branded Star Rewards card based loyalty programme. Valero mar... read more

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224
Views

HEROtsc broadens its Sky portfolio, opens Glasgow call centre

12th March 2012 - HEROtsc confirmed it is to open a customer management centre in Glasgow’s Atlantic Quay to provide sales and service support to Sky. The company has leased three floors of the... read more

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186
Views

The Big Society; leading UK contact centre outsourcer, Ant, takes action

7th March 2012 - Following the Prime Ministers launch last year of the Big Society policy aimed at encouraging businesses to take greater responsibility for its communities, leading outsourcer, Ant sh... read more

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182
Views

Response and Glasgow Warriors give a helping hand to local school children

6th March 2012 - RESPONSE and Glasgow Warriors are helping children at Scotstoun Primary and Glencryan  School in Cumbernauld to boost their communication and leadership skills as part of an inno... read more

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