SpeechCycle and Jingle Networks join forces to transform contact centres into profit centres 

SpeechCycle and Jingle Networks announced a new partnership to empower contact center leadership to embed contextually relevant sponsored messaging within the caller experience, thereby monetizing contact center interactions while rewarding customer loyalty.

Under the terms of the partnership, Jingle Networks, creators of 1-800-Free411, the leading directory assistance service, and SpeechCycle, the rich phone applications pioneer, will provide seamless interoperability between SpeechCycle's RPA OnDemand Platform-as-a-Service and the JingleConnect audio advertising network.

"We are pleased to partner with SpeechCycle to deliver compelling, contextually relevant up-sell and cross-sell messaging; customer loyalty rewards, partner coupons, and opt-in advertising into the caller experience of SpeechCycle-powered voice applications," said John Roswech, president of Jingle Networks. "We are confident that our alliance can drive new customer service application innovation that will contribute to transforming the contact center into the new profit center."

"Today's contact center leadership is faced with daunting challenges, including reducing costs while simultaneously improving the customer experience and driving customer loyalty", said Joseph E. Bentzel, chief marketing officer of SpeechCycle Inc. "By providing seamless interoperability between the JingleConnect network and our RPA OnDemand application platform, we are enabling the first wave of the sponsored contact center revolution in the age of voice search, and empowering enterprise contact center leadership to generate new opportunities for revenue."

About Jingle Networks and 1-800-FREE411

Jingle Networks, operator of the nation's leading ad-supported directory assistance service 1-800-FREE411, has significantly changed the directory assistance market by giving consumers an anytime, anywhere source of free information on the phone. 1-800-FREE411 is for anyone who owns a phone and needs information but is dissatisfied with the high cost of directory assistance. Jingle also leverages their patented technology via JingleConnect, their advertising network, serving audio ads into various call environments across many industries.

For more information, visit: www.free411.com.

About SpeechCycle

SpeechCycle, the leading provider of Rich Phone Applications (RPAs), powers innovative voice-based solutions for more than 50 enterprise deployments across more than 35 contact centers in North America and around the world. With hundreds of millions of minutes of phone-based user interactions processed through the SpeechCycle service to date, SpeechCycle is in the vanguard of a new generation of on-demand contact center automation innovators, delivering strategic customer value that speaks for itself.

For more information please visit www.speechcycle.com.

Contact for SpeechCycle :

Joseph E. Bentzel
CMO, SpeechCycle Inc.
joe.bentzel@speechcycle.com
925-596-0521

PR Contact for Jingle Networks:

Jennifer De Laura
Free411@allisonpr.com
415-717-0182

Date - 03/03/2009