Inflow Communications Announces New Partnership with LiveOps Cloud Contact Center
24th July 2013 - Inflow Communications, an award-winning provider of ShoreTel® unified communications in Portland, Seattle and the Bay Area, has announced a new sales partnership with global cloud contact center provider LiveOps.
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LiveOps contact center adds social media monitoring and response and a smooth transition across various customer service channels using an integrated dashboard that empowers both customers and customer service agents. LiveOps’ cloud contact center was created to serve modern-day customers who no longer wish to rely solely on traditional customer service channels such as phone and email.
The new partnership adds multi-channel customer service and support capabilities to Inflow’s impressive list of unified communications and VoIP business communications products. These communications products are designed to improve internal workflow and collaboration for medium to large enterprises.
“Inflow is built on the belief that helping customers prepare today will create continued success in the future,” says Inflow Communications President Travis Dillard. “Our customers realize that business communications can offer real competitive advantage as part of an organization’s business strategy. This new partnership with LiveOps cloud contact center is another way we can support that.”
The new partnership is part of Inflow Communications’ own recent growth. The company expanded to the Bay Area this year, and has added several other new product offerings including the new Inflow Freedom solution, a unified communications model offering greater flexibility for both on-premise and cloud-based unified communications customers.
The LiveOps cloud contact platform brings customer-focused communication to the forefront of all business departments, and is an attractive option for best-in-class organizations with high service demands and goals. With LiveOps unique dashboard, customer service agents are empowered to provide better customer service across all channels, including email, social media, and mobile.
About Inflow Communications
Inflow Communications, Inc. is a business phone system and video conferencing system provider with offices in Portland, Oregon; Seattle, Washington and San Francisco, California. Inflow specializes in ShoreTel® Unified Communications and other business communication technology including network infrastructure and HD video conferencing.