Performance Managem't

AIM Technology launches quality scoring application for contact centres

AIM Technology launches quality scoring application for contact centres  AIM Technology, a provider of analytical performance management software solutions for contact centres and service organisations, has introduced a quality scoring application for recorded calls. Adv ... read more

Date - 17/10/2008
Category - Performance Managem't

Verint Witness Actionable Solutions expands performance management offering with launch of coaching solution

Verint Witness Actionable Solutions expands performance management offering with launch of coaching solution Following on the launch of its next-generation Impact 360 Workforce Optimization suite, Verint Systems Inc announced its new Impact 360 Coaching solution. The software helps organizatio ... read more

Date - 17/09/2008
Category - Performance Managem't

Xactly and AIM Technology partner to drive call centre performance and profitability

Xactly and AIM Technology partner to drive call centre performance and profitability  Xactly Corporation, the leader in on-demand sales performance management, and AIM Technology, a leading provider of analytical performance-management software solutions for contact centers and service ... read more

Date - 28/08/2008
Category - Performance Managem't

ProtoCall One launches Performance Management 'Hit Squad'

ProtoCall One launches Performance Management 'Hit Squad'  In response to the need for quick, effective performance driven metrics, ProtoCall One, the leading contact centre solutions and consultancy provider, is offering contact centre managers a new 'Performance Managemen ... read more

Date - 25/07/2008
Category - Performance Managem't

Enkata breakthrough in first contact resolution technology delivers "Instant Replay" of entire customer experience

Enkata breakthrough in first contact resolution technology delivers "Instant Replay" of entire customer experience Enkata, a leading provider of performance management software unveiled the next generation in First Contact Resolution (FCR) solutions, for the first time enabling cont ... read more

Date - 20/05/2008
Category - Performance Managem't

Enkata and leading analyst firm reveal contact centre best practices for first contact resolution

Enkata and leading analyst firm reveal contact centre best practices for first contact resolution Enkata, a leading provider of performance management software announced it is working with Yankee Group to share best practices for contact center first contact resolution (FCR). Through a new ... read more

Date - 13/05/2008
Category - Performance Managem't

USA: Kaiser Permanente's call centre improves employee coaching and development

USA: Kaiser Permanente's call centre improves employee coaching and development Kaiser Permanente, a nonprofit health care provider in the United States, announced that it has expanded its performance management initiative to standardize and improve its internal employee coaching proces ... read more

Date - 07/05/2008
Category - Performance Managem't

Merced Systems Inc launches first blog dedicated to customer operations performance management

Merced Systems Inc launches first blog dedicated to customer operations performance management Merced Systems, the leader in customer operations performance management software announced the launch of Performance Matters http://blog.mercedsystems.com/  - the first blog dedicated to pe ... read more

Date - 23/04/2008
Category - Performance Managem't

AIM Technology announces on-demand performance management applications for contact centres

AIM Technology announces on-demand performance management applications for contact centres AIM Technology, a leading provider of analytical performance management software solutions for contact centers and service organizations, today announced it is introducing its performance management a ... read more

Date - 23/04/2008
Category - Performance Managem't

AIM Technology announces on-demand performance management applications for contact centres

AIM Technology announces on-demand performance management applications for contact centres AIM Technology, a leading provider of analytical performance management software solutions for contact centers and service organizations announced it is introducing its performance management applicat ... read more

Date - 16/04/2008
Category - Performance Managem't

Barclaycard goes global on performance management with AIM Technology

Barclaycard goes global on performance management with AIM Technology Barclaycard has renewed and expanded its licence for AIM Performance, AIM Technology's contact centre performance management platform that uses analytics to manage changes and operational workflows, create reports, m ... read more

Date - 07/04/2008
Category - Performance Managem't

KnoahSoft introduces Harmony: An innovative contact centre performance management suite

KnoahSoft introduces Harmony: An innovative contact centre performance management suite KnoahSoft, a leading provider of web-based VoIP and contact center solutions introduced KnoahSoft Harmony 2.0 at the VoiceCon 2008 event in Orlando, FL. Harmony 2.0 is a web-based, tightly integrated, an ... read more

Date - 18/03/2008
Category - Performance Managem't

Promero signs channel partnership agreement with Verint, an industry leader in workforce management and performance monitoring

Promero signs channel partnership agreement with Verint, an industry leader in workforce management and performance monitoring Promero today announced that it signed a channel partner reseller agreement with Verint. Verint is a top 30 US enterprise software company that helps organizations ... read more

Date - 14/03/2008
Category - Performance Managem't

Enkata fuels performance and talent management expansion with US$8 million investment

Enkata fuels performance and talent management expansion with US$8 million investment Enkata, a leading provider of On-demand Performance and Talent Management Solutions announced it has closed $8 million in corporate financing. This latest funding round was led by Sigma Partners, Menlo Pa ... read more

Date - 06/02/2008
Category - Performance Managem't

Cost and productivity benefits driving the adoption of performance management software solutions in contact centres

Cost and productivity benefits driving the adoption of performance management software solutions in contact centres  Palo Alto, CA, United States - Vendors of performance management (PM) software for contact centers are finding that contact centers are eager to embrace these tools, p ... read more

Date - 13/08/2007
Category - Performance Managem't