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New customer contact centre set to enhance Ipswich council services
New customer contact centre set to enhance Ipswich council services 23rd February 2010 - Communities in Ipswich are set to benefit from significant long-term improvement to their public services following the Ipswich Borough Council's decision to route all public enquiries though ... read moreDate - 23/02/2010
Category - Public Sector News
Huntingdonshire District Council's contact centre successfully retains prestigious Charter Mark Standard
Huntingdonshire District Council's contact centre successfully retains prestigious Charter Mark Standard 11th January 2010 - Huntingdonshire District Council's contact centre successfully retained its prestigious Charter Mark Standard after its annual review following its acc ... read moreDate - 11/01/2010
Category - Public Sector News
Citizen services in Melton Borough Council improve in record time
Citizen services in Melton Borough Council improve in record time 16th December 2009 - A partnership between Melton Borough Council and Northgate Public Services has led to the rapid improvement of services for local citizens, at a time when hard pressed local authorities are faced w ... read moreDate - 16/12/2009
Category - Public Sector News
Wellingborough invests in radical improvements to its front line services
Wellingborough invests in radical improvements to its front line services 10th December 2009 - Over 75,000 citizens in Wellingborough, Northamptonshire, are set to benefit from radically improved front line services thanks to a new initiative from their local council and Northgate Pu ... read moreDate - 10/12/2009
Category - Public Sector News
Sheffield Teaching Hospitals estimate 30% DNA reduction and £1million saving
Sheffield Teaching Hospitals estimate 30% DNA reduction and £1million saving December 4th 2009 - Telephonetics VIP, the speech automation specialist, has helped Sheffield Teaching Hospitals NHS Foundation Trust to improve their DNA rate. The Trust provides over one million appointmen ... read moreDate - 04/12/2009
Category - Public Sector News
Richmond Council expands its customer service centre with focus on service excellence
Richmond Council expands its customer service centre with focus on service excellence
5th October 2009 - The London Borough of Richmond upon Thames has launched a new customer service quality initiative focused on improving service across all its customer 'touch points' (i.e. p ... read moreDate - 05/10/2009
Category - Public Sector News
New customer service centre boosts service quality for Tristar Homes
New customer service centre boosts service quality for Tristar Homes
Tristar Homes, a not-for-profit company that carries out the day-to-day management and maintenance of Stockton Borough Council's housing stock, has improved customer service efficiency and is answering a higher volu ... read moreDate - 25/09/2009
Category - Public Sector News
Corby Council cuts costs and improves customer service with new VOIP network
Corby Council cuts costs and improves customer service with new VOIP network Corby Borough Council has deployed a new voice and LAN infrastructure from specialist telecoms services company Indigo Telecom Group. The upgrade will help the Council deliver more advanced comms functionalities ... read moreDate - 23/09/2009
Category - Public Sector News
NHS Direct: Mystery shopping exercise helps NHS Direct deliver an outstanding customer experience
NHS Direct: Mystery shopping exercise helps NHS Direct deliver an outstanding customer experience NHS Direct has taken part in the UK's biggest ever call centre benchmarking exercise to find out what its patients and the public think of the service and to understand ways of improving ... read moreDate - 09/09/2009
Category - Public Sector News
North Bristol NHS Trust is transforming patient care through use of Alcatel-Lucent's advanced communications solution
North Bristol NHS Trust is transforming patient care through use of Alcatel-Lucent's advanced communications solution Alcatel-Lucent announced that North Bristol NHS Trust - one of the largest National Health Service Trusts in England - is deploying Alcatel-Lucent solutions to overha ... read moreDate - 07/09/2009
Category - Public Sector News
Oxford City Council implements joint Lagan and NDL solution
Oxford City Council implements joint Lagan and NDL solution Oxford City Council and its 151,000 citizens have benefited from a new partnership between government software supplier Lagan and integration specialist NDL. Capitalising on the complementary solutions provided by these two ... read moreDate - 20/08/2009
Category - Public Sector News
Redditch Borough Council wins 'Contact Centre Technology' award for SmartPoint at the 2009 Good Communications Awards
Redditch Borough Council wins 'Contact Centre Technology' award for SmartPoint at the 2009 Good Communications Awards Redditch Borough Council has won the prestigious 'Contact Centre Technology Award' for its use of SmartPoint at this year's Good Communication Awards ... read moreDate - 27/07/2009
Category - Public Sector News
Basildon District Council chooses new helpdesk IT to meet service level targets
Basildon District Council chooses new helpdesk IT to meet service level targets
FrontRange Solutions, the developer of business software for mid-sized and distributed enterprises, today announced Basildon District Council has purchased 18 licenses of its HEAT 9 helpdesk solution, along w ... read moreDate - 24/07/2009
Category - Public Sector News
Hillingdon Council is Council of the Year
Hillingdon Council is Council of the Year July 14th 2009 - The London Borough of Hillingdon has won four prestigious national awards at the Good Communications Awards 2008, including the top award of Local Authority of the Year. Hillingdon's Contact Centre won the Contact Cent ... read moreDate - 14/07/2009
Category - Public Sector News
New healthcare number announced
New healthcare number announced July 14th 2009 - Ofcom published proposals to enable the Department of Health to introduce a new single memorable phone number - 111 - to make it easier for patients to access non-emergency healthcare in their local area. Every year Ofcom allocates ... read moreDate - 14/07/2009
Category - Public Sector News