Go BackHillingdon Council is Council of the Year
July 14th 2009 - The London Borough of Hillingdon has won four prestigious national awards at the Good Communications Awards 2008, including the top award of Local Authority of the Year.
Hillingdon's Contact Centre won the Contact Centre of the Year and the Contact Centre Training Award. The Corporate Communications team was also named Local Authority Public Relations Team of the Year.
The Local Authority of the Year award is given to the council that is judged to have delivered the most innovative, cost effective and all round communications strategy.
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The Contact Centre of the Year Award is awarded to the council call centre that can demonstrate an effective increase in call handling, complaints management, staff training and staff support. They also won the Training Award, which was awarded for demonstrating improvements in call handling, customer complaints management, and staff training and staff retention.
The council's Corporate Communications team, which published Hillingdon People and is responsible for all aspects of council communications with residents, was named Local Authority PR Team of the Year for demonstrating outstanding communications skills with its residents and staff. The team was also commended for the campaign against the third runway at Heathrow Airport.
Lynn Smith, Customer Services Manager, said: "I am absolutely delighted. The awards are due to the hard work of staff, who work tirelessly to ensure we provide an excellent service to the residents of Hillingdon."
The judges praised the results of customer surveys as well as mystery shopping exercises and the way in which staff were fully involved in the project.
David Holdstock, Head of Corporate Communications, said: "Communicating with our residents and giving them information about what their council is doing for them and how we spend their money is one of our top priorities. This recognises the tremendous efforts that staff are making to improve the way we communicate and listen to our residents."
The judges said: "Hillingdon deserves great credit for demonstrating that in good communications less is more. By increasing focus and clarity, they have produced a far greater impact at better value for money."
Date - 14/07/2009
