Quality Monitoring

ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London

ASC to exhibit new VoIP recording and quality monitoring solutions at UC Expo, London  10th March 2010 - ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new VoIP recording solution, EVOip 10.0 toget ... read more

Date - 10/03/2010
Category - Quality Monitoring

ASC to introduce new quality monitoring solution, INSPIRATIONpro 10.0, at Call Center World

ASC to introduce new quality monitoring solution, INSPIRATIONpro 10.0, at Call Center World  9th February 2010 - ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new quality monitoring solution, INSP ... read more

Date - 09/02/2010
Category - Quality Monitoring

France: Bouygues Telecom deploying quality monitoring software from Verint Witness Actionable Solutions for nationwide network of contact centres

France: Bouygues Telecom deploying quality monitoring software from Verint Witness Actionable Solutions for nationwide network of contact centres  11th January 2010 - Verint® Systems Inc. announced that Bouygues Telecom - the French telecommunications operator - is implementing th ... read more

Date - 11/01/2010
Category - Quality Monitoring

Novo Technologies joins Cisco Developer Network Program and announces first quality monitoring solution deployment with a large Cisco-based contact centre

Novo Technologies joins Cisco Developer Network Program and announces first quality monitoring solution deployment with a large Cisco-based contact centre  9th December 2009 - As a new participant in the Cisco Developer Network Program, Novo Technologies is proud to announce that a le ... read more

Date - 09/12/2009
Category - Quality Monitoring

ASC to introduce new QM software at Call Centre Expo in Birmingham, UK

ASC to introduce new QM software at Call Centre Expo in Birmingham, UK  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced it will introduce INSPIRATIONpro 9.0 at Call Centre Expo 2009 in Birmingham, England, on Septe ... read more

Date - 01/09/2009
Category - Quality Monitoring

BSH Home Appliances in UK achieves immediate improvement with ASC's quality monitoring solution

BSH Home Appliances in UK achieves immediate improvement with ASC's quality monitoring solution  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, installed its quality monitoring solution INSPIRATIONpro with its VoIP recording softw ... read more

Date - 16/07/2009
Category - Quality Monitoring

Infinity QA launched as a 'Pay-As-You-Go' service

Infinity QA launched as a 'Pay-As-You-Go' service  Infinity CCS have launched a 'Pay-As-You-Go' model for their proven quality management application Infinity QA, starting from £19* per agent, per month. First introduced in the market in 2008, Infinity QA has be ... read more

Date - 18/06/2009
Category - Quality Monitoring

UK: Yorkshire Water customer services arm deploys Impact 360 Quality Monitoring Software from Verint Witness Actionable Solutions

UK: Yorkshire Water customer services arm deploys Impact 360 Quality Monitoring Software from Verint Witness Actionable Solutions  Verint Systems Inc announced that Loop Customer Management Ltd - the sister company and customer service arm of Yorkshire Water - has deployed the next-genera ... read more

Date - 21/05/2009
Category - Quality Monitoring

UK: Autoglass to implement Verint Witness Actionable Solutions' Impact 360 quality monitoring software in competitive replacement

UK: Autoglass to implement Verint Witness Actionable Solutions' Impact 360 quality monitoring software in competitive replacement  Verint® Systems Inc announced that Autoglass® - the UK's leading vehicle glass repair and replacement company - will deploy the next-generati ... read more

Date - 12/03/2009
Category - Quality Monitoring

Calabrio announces Calabrio Compliance Recording and Quality Management Version 2.7

Calabrio announces Calabrio Compliance Recording and Quality Management Version 2.7   Calabrio, Inc, a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced a new version of Calabrio Compliance Recording and Quality Managemen ... read more

Date - 04/03/2009
Category - Quality Monitoring

Calabrio announces new compliance recording bundle, expanded options for recording on thin clients, and PCI compliance

Calabrio announces new compliance recording bundle, expanded options for recording on thin clients, and PCI compliance  Calabrio Inc, a leading provider of workforce optimization and unified desktop software for IP-based contact centers announced a new Calabrio Compliance Recording and Qu ... read more

Date - 02/10/2008
Category - Quality Monitoring

CallCopy unveils new cc: discover features at Annual Call Center Exhibition

CallCopy unveils new cc: discover features at Annual Call Center Exhibition  CallCopy, Inc., a leading provider of call recording and quality monitoring software introduced the latest updates to its suite of call center solutions at the Annual Call Center Exhibition (ACCE) in Phoenix, Ari ... read more

Date - 17/09/2008
Category - Quality Monitoring

Australia: ASC's E-Coaching solution improves customer support from Gizmo, Australia

Australia: ASC's E-Coaching solution improves customer support from Gizmo, Australia  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, installed its integrated recording and quality monitoring solution, INSPIRATIONcompact, at Giz ... read more

Date - 11/08/2008
Category - Quality Monitoring

ASC to demonstrate new quality monitoring solution at Call Centre Expo, Birmingham

ASC to demonstrate new quality monitoring solution at Call Centre Expo, Birmingham  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro, version 8.1, at Ca ... read more

Date - 04/08/2008
Category - Quality Monitoring

ASC and Integrity Voiced jointly invite for South African roadshow

ASC and Integrity Voiced jointly invite for South African roadshow  ASC  a leading global provider of innovative solutions to record, analyze and evaluate communications, and Integrity Voiced, its partner firm in South Africa announced, they will jointly present and demonstrate AS ... read more

Date - 18/07/2008
Category - Quality Monitoring