Quality Monitoring
Articles 1 to 15 of 16
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Australia: ASC's E-Coaching solution improves customer support from Gizmo, Australia
ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, installed its integrated recording and quality monitoring solution, INSPIRATIONcompact, at Giz ...
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Date - 11/08/2008
Category - Quality Monitoring
ASC to demonstrate new quality monitoring solution at Call Centre Expo, Birmingham
ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro, version 8.1, at Ca ...
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Date - 04/08/2008
Category - Quality Monitoring
ASC and Integrity Voiced jointly invite for South African roadshow
ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, and Integrity Voiced, its partner firm in South Africa announced, they will jointly present and demonstrate AS ...
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Date - 18/07/2008
Category - Quality Monitoring
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Qfiniti Recording is compatible with key Avaya contact centre solutions
Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that its etalk Qfiniti interaction recording is compliant with key contact center solutions from Avaya, a leading gl ...
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Date - 16/07/2008
Category - Quality Monitoring

USA: Major US utility, Salt River Project, selects NICE SmartCenter Solutions to improve service provided to its nearly one million customers
NICE Systems, the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance ann ...
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Date - 14/07/2008
Category - Quality Monitoring
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ASC to introduce communications recording and quality monitoring for Genesys at G-Force
ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will exhibit new versions of its communications recording solution MARATHON EVOLUTI ...
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Date - 16/05/2008
Category - Quality Monitoring

PerformanceEdge offers enhanced recording and quality management with latest product release
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact Center(TM), announced the general availability of Aspect Qualit ...
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Date - 06/05/2008
Category - Quality Monitoring
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Biolab selects Autonomy eTalk call recording and quality monitoring
Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that BioLab, a Chemtura company, has selected Autonomy eTalk solutions to replace its existing systems in the contact centre. ...
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Date - 18/03/2008
Category - Quality Monitoring

VPI's call recording and quality monitoring solution rated "Avaya Compliant"
VPI (Voice Print International) a leading provider of integrated interactions recording and workforce optimization solutions and a member of the Avaya DevConnect program since 2002 announced ...
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Date - 11/03/2008
Category - Quality Monitoring
Navigator Customer Management tanks highest in BPA league
Navigator Customer Management, the relationship marketing agency, have ranked highest in the BPA Worldwide call performance league for the UK automotive sector, marking this as their fourth win of the title.
The league is marked ...
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Date - 06/03/2008
Category - Quality Monitoring
PerformanceEdge offers enhanced recording and quality management with augmented customer survey functionality
The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on the contact center, today announced the general availability of expanded quality mana ...
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Date - 14/02/2008
Category - Quality Monitoring

USA: Urban Outfitters selects Callfinity for contact centre quality monitoring systems
Callfinity Inc, a premier provider of contact center technology, and Urban Outfitters, Inc. (Nasdaq:URBN), a leading lifestyle consumer products operating under the Urban Outfitters, Anthropologie and Fre ...
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Date - 19/12/2007
Category - Quality Monitoring

CallMiner and CallCopy partner to offer companies complete call recording, quality monitoring and speech analytics capabilities
Fort Myers and Columbus - CallMiner, a leading developer of advanced speech analytics software, and CallCopy, Inc., a leading provider of qual ...
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Date - 07/11/2007
Category - Quality Monitoring
Global: Integrated quality monitoring, analytics and eLearning software from Verint Witness Actionable Solutions chosen by SAP Global TeleManagement Group
Melville NY - Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise ...
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Date - 17/10/2007
Category - Quality Monitoring

Verint recording and quality monitoring software rated ''Avaya Compliant''
Melville NY - Verint Systems Inc a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced that its ULTRAT call recording s ...
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Date - 20/09/2007
Category - Quality Monitoring