Quality Monitoring

Australia: ASC's E-Coaching solution improves customer support from Gizmo, Australia

Australia: ASC's E-Coaching solution improves customer support from Gizmo, Australia  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications, installed its integrated recording and quality monitoring solution, INSPIRATIONcompact, at Giz ... read more

Date - 11/08/2008
Category - Quality Monitoring

ASC to demonstrate new quality monitoring solution at Call Centre Expo, Birmingham

ASC to demonstrate new quality monitoring solution at Call Centre Expo, Birmingham  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro, version 8.1, at Ca ... read more

Date - 04/08/2008
Category - Quality Monitoring

ASC and Integrity Voiced jointly invite for South African roadshow

ASC and Integrity Voiced jointly invite for South African roadshow  ASC  a leading global provider of innovative solutions to record, analyze and evaluate communications, and Integrity Voiced, its partner firm in South Africa announced, they will jointly present and demonstrate AS ... read more

Date - 18/07/2008
Category - Quality Monitoring

Qfiniti Recording is compatible with key Avaya contact centre solutions

Qfiniti Recording is compatible with key Avaya contact centre solutions  Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that its etalk Qfiniti interaction recording is compliant with key contact center solutions from Avaya, a leading gl ... read more

Date - 16/07/2008
Category - Quality Monitoring

USA: Major US utility, Salt River Project, selects NICE SmartCenter Solutions to improve service provided to its nearly one million customers

USA: Major US utility, Salt River Project, selects NICE SmartCenter Solutions to improve service provided to its nearly one million customers  NICE Systems, the global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance ann ... read more

Date - 14/07/2008
Category - Quality Monitoring

ASC to introduce communications recording and quality monitoring for Genesys at G-Force

ASC to introduce communications recording and quality monitoring for Genesys at G-Force  ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will exhibit new versions of its communications recording solution MARATHON EVOLUTI ... read more

Date - 16/05/2008
Category - Quality Monitoring

PerformanceEdge offers enhanced recording and quality management with latest product release

PerformanceEdge offers enhanced recording and quality management with latest product release The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on Unified Communications for the Contact Center(TM), announced the general availability of Aspect Qualit ... read more

Date - 06/05/2008
Category - Quality Monitoring

Biolab selects Autonomy eTalk call recording and quality monitoring

Biolab selects Autonomy eTalk call recording and quality monitoring Autonomy Corporation plc a global leader in infrastructure software for the enterprise announced that BioLab, a Chemtura company, has selected Autonomy eTalk solutions to replace its existing systems in the contact centre. ... read more

Date - 18/03/2008
Category - Quality Monitoring

VPI's call recording and quality monitoring solution rated “Avaya Compliant”

VPI's call recording and quality monitoring solution rated "Avaya Compliant" VPI (Voice Print International) a leading provider of integrated interactions recording and workforce optimization solutions and a member of the Avaya DevConnect program since 2002  announced ... read more

Date - 11/03/2008
Category - Quality Monitoring

Navigator Customer Management tanks highest in BPA league

Navigator Customer Management tanks highest in BPA league Navigator Customer Management, the relationship marketing agency, have ranked highest in the BPA Worldwide call performance league for the UK automotive sector, marking this as their fourth win of the title. The league is marked ... read more

Date - 06/03/2008
Category - Quality Monitoring

PerformanceEdge offers enhanced recording and quality management with augmented customer survey functionality

PerformanceEdge offers enhanced recording and quality management with augmented customer survey functionality The PerformanceEdge Group of Aspect Software, the world's largest company solely focused on the contact center, today announced the general availability of expanded quality mana ... read more

Date - 14/02/2008
Category - Quality Monitoring

USA: Urban Outfitters selects Callfinity for contact centre quality monitoring systems

USA: Urban Outfitters selects Callfinity for contact centre quality monitoring systems Callfinity Inc, a premier provider of contact center technology, and Urban Outfitters, Inc. (Nasdaq:URBN), a leading lifestyle consumer products operating under the Urban Outfitters, Anthropologie and Fre ... read more

Date - 19/12/2007
Category - Quality Monitoring

CallMiner and CallCopy partner to offer companies complete call recording, quality monitoring and speech analytics capabilities

CallMiner and CallCopy partner to offer companies complete call recording, quality monitoring and speech analytics capabilities    Fort Myers and Columbus - CallMiner, a leading developer of advanced speech analytics software, and CallCopy, Inc., a leading provider of qual ... read more

Date - 07/11/2007
Category - Quality Monitoring

Global: Integrated quality monitoring, analytics and eLearning software from Verint Witness Actionable Solutions chosen by SAP Global TeleManagement Group

Global: Integrated quality monitoring, analytics and eLearning software from Verint Witness Actionable Solutions chosen by SAP Global TeleManagement Group  Melville NY - Verint Systems Inc., a leading provider of analytic software-based solutions for workforce-enterprise ... read more

Date - 17/10/2007
Category - Quality Monitoring

Verint recording and quality monitoring software rated ''Avaya Compliant''

Verint recording and quality monitoring software rated ''Avaya Compliant''  Melville NY - Verint Systems Inc a leading provider of analytic software-based solutions for workforce-enterprise optimization and security, today announced that its ULTRAT call recording s ... read more

Date - 20/09/2007
Category - Quality Monitoring