Go BackASC to demonstrate new quality monitoring solution at Call Centre Expo, Birmingham
ASC a leading global provider of innovative solutions to record, analyze and evaluate communications announced it will demonstrate its new quality monitoring solution, INSPIRATIONpro, version 8.1, at Call Centre Expo, NEC, Birmingham, Great Britain, on September 16-17, 2008, Hall 9, booth #A17. ASC will especially promote the solution's on-demand services and speech analytics capability.
Now in its 10th year, Call Centre Expo is widely recognized as the top exhibition in Europe for customer contact solutions. This year, they expect over 250 exhibitors to attend and will feature six keynote speakers. Three dedicated solutions theatres will be used to demonstrate a wide variety of systems providing unified communications, automated call center functions and Voice-over IP.
Harald Zapp, Chief Operating Officer of ASC, said, "We are proud to participate and introduce our new quality monitoring solution, INSPIRATIONpro 8.1, at such a prestigious forum. In a sense, our on-demand services (ODS) and speech analytics capability complement each other because speech analytics makes the system more powerful and ODS more scalable for any-sized company."
Mr. Zapp went on to describe how on-demand services represent a revolutionary new concept for product delivery. Without investing in expensive infrastructure, smaller companies can choose only the functions they need, like "water from a tap." By decoupling the infrastructure from the services it provides, ASC lets its clients easily update to next-generation solutions or add new features as their company grows.
Speech analytics offers unique capabilities for any company with a large volume of incoming communications. It enables keyword spotting through audio recognition, and data mining through transcription (conversion of audio into written text). Speech analytics enables automatic categorization of calls, provides critical business intelligence and makes every single word of a conversation searchable.
Mike Murley, Sales Director of ASC telecom UK, added, "Starting with version 8.1, customers also can use INSPIRATIONpro and ASC´s VoIP recording solution EVOip Server Software for Windows on one server. This holistic approach offers users the full feature set of both products in an all-in-one solution. This represents the next step towards ASC's implementation of a single server architecture and a major step towards the reduction of complexity in administration and configuration for the whole product suite."
About ASC
ASC is a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications. ASC's solutions reveal vital information, enabling companies and organizations to considerably improve their value creation: contact centers enhance customer service, efficiently deploy staff and increase productivity. Financial institutions fulfill documentation requirements, obtain legal protection and reduce costs. First responders and public safety organizations enhance reactivity in emergency situations; therefore, ASC provides an important contribution to public safety.
ASC solutions are innovative. They include workforce optimization, e-learning and e-coaching, and dynamically adapt to the rising demands of organizations across all industries and sizes. Due to their open architecture, they seamlessly integrate into any IT and communications environment. This provides investment protection since time and costs for implementation are reduced to a minimum.
ASC software is multi-tenancy capable. Customers obtain communications services from a provider like "water from a tap" -- on demand, as required, and with maximum flexibility. In such an on-demand scenario, customers benefit from a sophisticated communications recording and analyzing platform without financial pre-investments. The multi-tenancy capability of ASC's solutions gives service providers the opportunity to open up new business sectors.
ASC is continuously improving the functionality, usability and interoperability of its solutions. Every year, about one-fifth of revenues are re-invested in research and development. The company, founded in 1964, with headquarters in Hoesbach, Germany, provides a global partner and service network. With subsidiaries in Great Britain, France, Switzerland, the United States, Japan and Singapore as well as certified distribution partners, ASC is active in more than 60 countries. Global strategic partnerships with industry leading telecommunications vendors assure interoperability of ASC's solutions in virtually every IT infrastructure.
visit www.asctelecom.com
Contact Gemany:
Katrin Henkel,
PR & Communications
k.henkel@asc.de
ASC telecom AG
Seibelstraße 2 - 4
63768 Hoesbach
Germany
Phone +49 6021 5001-264
Fax +49 6021 5001-310
Contact UK:
Mike Murley
Sales Director
m.murley@asctelecomuk.com
ASC telecom UK Limited
1 Stanhope Gate
Stanhope Road
Camberley
Surrey
GU15 3DW
Phone +44 1276 676070
Fax +44 1276 685121
Date - 04/08/2008
