Queuing Solutions

Virtual Hold Technology looks to provide IP-enabled virtual queuing, joins Dialogic Partner Program

Virtual Hold Technology looks to provide IP-enabled virtual queuing, joins Dialogic Partner Program    27th October 2009 - Virtual Hold Technology LLC, recently enhanced its compatibility with a broader range of network environments through new membership in the Dialogic Par ... read more

Date - 27/10/2009
Category - Queuing Solutions

USA: Southwest Airlines callers are now free to hang up on hold time

USA: Southwest Airlines callers are now free to hang up on hold time  Southwest Airlines customers no longer need to waste time on hold or listen to music when waiting for a Customer Representative. The airline, known for its award-winning customer service, has implemented virtual queuing ... read more

Date - 03/06/2009
Category - Queuing Solutions

Virtual Hold Technology Queue Management now 'Avaya Compliant'

Virtual Hold Technology Queue Management now 'Avaya Compliant'  Virtual Hold Technology, a leading developer of queue management solutions announced that its Virtual Hold ConciergeT software for contact centers is compliant with key Internet protocol (IP) telephony and contact cen ... read more

Date - 30/01/2009
Category - Queuing Solutions

Intuit Consulting announces Q-Saver product for contact centres

Intuit Consulting announces Q-Saver product for contact centres  Intuit Consulting announces the availability of its contact centre queue management software, Q-Saver, as an independent product for Aspect® CallCenter® ACDs. Q-Saver offers ACD users a sophisticated call back facili ... read more

Date - 28/10/2008
Category - Queuing Solutions

USA: OPERS to add virtual hold software to contact centre

USA: OPERS to add virtual hold software to contact centre  The Ohio Public Employees Retirement System (OPERS) will add the Virtual HoldT software solution to its contact centers, Virtual Hold Technology LLC (VHT) announced. OPERS serves more than 920,000 members with its customer ... read more

Date - 18/07/2008
Category - Queuing Solutions

Cable&Wireless QueueBuster comes up roses for Interflora at Christmas

Cable&Wireless QueueBuster comes up roses for Interflora at Christmas Interflora has signed up with Cable&Wireless, to use Netcall's Queue buster callback application, available as a network-hosted service from the communications company. QueueBuster helps contact centres ... read more

Date - 27/03/2008
Category - Queuing Solutions

Call Genie and Spoken Communications announce strategic agreement

Call Genie and Spoken Communications announce strategic agreement Call Genie Inc a leading provider of local search and advertising solutions, and Spoken Communications, a leading provider of human call center agent and speech technology announced at the Voice Search Conference 2008 a part ... read more

Date - 12/03/2008
Category - Queuing Solutions

Beat the queues this Christmas with OrderlyQ

Beat the queues this Christmas with OrderlyQ  Queue-beaters, OrderlyQ, are offering call centre managers the chance to slash waiting queues for nothing in the run-up to Christmas. Handling more calls in the run up to Christmas usually means paying more staff, or getting inbound te ... read more

Date - 02/11/2007
Category - Queuing Solutions

UK: Britannia rolls out QueueBuster to Bristol contact centre

UK: Britannia rolls out QueueBuster to Bristol contact centre  Leading building society, Britannia, has rolled out Netcall's hosted QueueBuster service to its Bristol contact centre, to provide customers with an alternative to waiting in telephone queues during busy periods. Q ... read more

Date - 04/10/2007
Category - Queuing Solutions

USA: Virtual Hold to be implemented at Social Security Administration

USA: Virtual Hold to be implemented at Social Security Administration Akron, Ohio - Virtual Hold Technology(R), LLC (VHT), the leading developer of virtual queuing solutions, announced today that the Social Security Administration (SSA) will implement Virtual Hold in its customer conta ... read more

Date - 26/06/2007
Category - Queuing Solutions

Virtual Hold a key element in utility contact centre crisis management

Virtual Hold a key element in utility contact centre crisis management  Akron, Ohio - Virtual Hold Technology®, LLC (VHT), the leading developer of virtual queuing solutions, announced that their Virtual Hold product is being implemented nationwide as part of a crisis management ... read more

Date - 19/06/2007
Category - Queuing Solutions