Go BackBeat the queues this Christmas with OrderlyQ
Queue-beaters, OrderlyQ, are offering call centre managers the chance to slash waiting queues for nothing in the run-up to Christmas.
Handling more calls in the run up to Christmas usually means paying more staff, or getting inbound teams to call customers and prospects back. Staff are costly and take time to train. Callbacks drag agents into call-back debt, often making four or five callbacks for every initial call. OrderlyQ want call centre managers to see for themselves how their system slashes call waiting queues, and are offering a free trial in the busy Christmas period.
Client Director Russell Eden explains, When all your agents are busy, OrderlyQ gives new callers an individual estimated wait time. Callers are then encouraged to hang up and call back after that time, and when they do the system recognises them and puts them straight to the front of the queue. No waiting, no hanging around. It,s perfect to try in the approach to Christmas.
Russell points out that people can experience the system for themselves, in real time, by calling 0844 848 2555.
Russell continues, �Every single report and survey we see on the industry tells us clearly that the one thing people hate is being made to wait on hold. This solution solves the problem at a stroke. Because callers get straight through and dont give agents a hard time for queuing, OrderlyQ has seen answer rates improve by as much as 41%, along with shorter calls (by around 10% - no complaining about queuing) and better staff morale.
The firm is offering the chance to try OrderlyQ - at no cost - for two weeks. The trial needs no complicated IT changes - theres no hardware to install, the system works with your existing PBX, and OrderlyQ can have a trial up and running in less than half an hour.
Anyone who decides to buy before Christmas will get an extra month free.
Contact...
To hear OrderlyQ in action, find out more or ask us questions, contact Russell Eden on russelleden@orderlyq.com, or 0845 004 5413.
Date - 02/11/2007
