Speech Analytics

UTOPY releases speech analytics solutions that maximizes sales conversions and revenue collections

UTOPY releases speech analytics solutions that maximizes sales conversions and revenue collections   24th February 2010 - UTOPY, Inc., the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics announced the availability of tw ... read more

Date - 24/02/2010
Category - Speech Analytics

Top 5 'No-Brainer' Technology Investments for 2010 - Speech Analytics

Top 5 'No-Brainer' Technology Investments for 2010 - Speech Analytics  The second must have technology investment to make it in the Top 5 is speech analytics. Speech Analytics: What is the cost to your business of ignoring customer insight? David Mason, Major Accoun ... read more

Date - 14/12/2009
Category - Speech Analytics

UTOPY expands footprint into fast-growing greater China market

UTOPY expands footprint into fast-growing greater China market  10th December 2009 - UTOPY, Inc, the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics announced a strategic partnership with Grandsys - the leading systems integ ... read more

Date - 10/12/2009
Category - Speech Analytics

USA: Excellus BlueCross BlueShield selects ESI speech analytics for call centre

USA: Excellus BlueCross BlueShield selects ESI speech analytics for call centre  20th November 2009 - Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced that nonprofit Excellus BlueCross BlueShield  has adopted Nexidia's Enter ... read more

Date - 20/11/2009
Category - Speech Analytics

CallMiner leads speech analytics industry with 500% growth

CallMiner leads speech analytics industry with 500% growth  18th November 2009 - CallMiner Inc, the industry leader in enterprise speech analytics announced it had achieved industry leading growth in speech analytics seats. ------------------------------------------------------ ... read more

Date - 18/11/2009
Category - Speech Analytics

Nexidia wins Preferred Supplier status at Ofcom

Nexidia wins Preferred Supplier status at Ofcom  14th October 2009 - Nexidia, the market-leading provider of audio search and speech analytics solutions announced it has achieved Preferred Supplier status with Ofcom, the U.K.'s independent communications industry regulator. Cho ... read more

Date - 14/10/2009
Category - Speech Analytics

Verint Systems announces speech analytics solution for public safety operations

Verint Systems announces speech analytics solution for public safety operations  8th October 2009 - Verint® Systems Inc, announced that its award-winning speech analytics software will form part of a broader Impact 360® for Public Safety Powered by Audiolog solution. Emerge ... read more

Date - 08/10/2009
Category - Speech Analytics

Nexidia Introduces ESI-Capture to streamline the implementation of speech analytics in contact centre environments

Nexidia Introduces ESI-Capture to streamline the implementation of speech analytics in contact centre environments  Nexidia, the market-leading provider of audio search and speech analytics solutions introduced Nexidia ESI-Capture, a new element of its flagship Enterprise Speech Inte ... read more

Date - 30/09/2009
Category - Speech Analytics

CallMiner and CyberTech expand speech analytics partnership to the United Kingdom

CallMiner and CyberTech expand speech analytics partnership to the United Kingdom  CyberTech International, leading voice recording solutions provider, and CallMiner Inc, industry leader in enterprise speech analytics, today announce the companies have expanded their business partnership ... read more

Date - 21/09/2009
Category - Speech Analytics

Speech analytics turns every customer interaction into actionable feedback

Speech analytics turns every customer interaction into actionable feedback  UTOPY, Inc., the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics announced that Colette Yee, UTOPY's Director of Strategic Marketing, is featured in ... read more

Date - 18/09/2009
Category - Speech Analytics

Speech analytics software to help public safety organisations gain valuable insights from 9-1-1 conversations to support investigations

Speech analytics software to help public safety organisations gain valuable insights from 9-1-1 conversations to support investigations  Verint Systems Inc, announced its public safety experts will highlight examples of how the company's patent-protected call recording and speech anal ... read more

Date - 03/09/2009
Category - Speech Analytics

CallCopy makes speech analytics accessible to contact centres of all sizes

CallCopy makes speech analytics accessible to contact centres of all sizes  CallCopy, a leading provider of innovative call recording and contact center solutions announced the availability of its new speech analytics solution. The phonetics-based solution delivers a lower total cost of o ... read more

Date - 17/08/2009
Category - Speech Analytics

Nexidia ESP simplifies speech analytics for rapid implementation and relevant business results

Nexidia ESP simplifies speech analytics for rapid implementation and relevant business results  Nexidia, the market-leading provider of audio search and speech analytics solutions introduced Nexidia ESP, a new feature designed to help contact centers automatically gain visibility into the ... read more

Date - 17/08/2009
Category - Speech Analytics

UTOPY revolutionises contact centre performance optimisation with the release of SpeechMiner 6.0 and OutPerform 6.0

UTOPY revolutionises contact centre performance optimisation with the release of SpeechMiner 6.0 and OutPerform 6.0    UTOPY, Inc., the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics announced the availability of UTOP ... read more

Date - 31/07/2009
Category - Speech Analytics

Nexidia announces release of Enterprise Speech Intelligence (ESI) 8.0

Nexidia announces release of Enterprise Speech Intelligence (ESI) 8.0  Nexidia, the market-leading provider of audio search and speech analytics solutions announced the release of Nexidia Enterprise Speech Intelligence (ESI) 8.0, the next generation of its highly-acclaimed contact center ... read more

Date - 21/07/2009
Category - Speech Analytics