Go BackIndustry market leaders select UTOPY SpeechMiner for speech analytics
UTOPY Inc, the leading provider of Customer Intelligence and Performance Optimization solutions powered by Speech Analytics underscores its continued growth and success in the marketplace with significant new customer acquisitions and ongoing services for its flagship SpeechMiner solutions. These latest customer successes continue to validate the leadership role UTOPY enjoys within the emerging Speech Analytics marketplace.
Global Organizations Turn to UTOPY SpeechMiner for Customer Intelligence
Over the past six months, UTOPY has added significant Global 1000 companies to its proud family of SpeechMiner users. These companies, all respected leaders in their own industries, selected SpeechMiner to help them bridge the gap between company strategy and organizational execution, leading to significant gains in operational efficiencies while focusing on the needs and demands of their leading asset - their customers.
Some of these market leaders include:
A global, Fortune 1000 financial services company selected UTOPY SpeechMiner to identify customer drivers for service demands, eliminate process bottlenecks and inefficiencies, and improve sales conversion rates. This deployment will be rolled out to over 2,200 customer service representatives worldwide.
A North American Communication Services Provider, with over 12 locations and more than 5,200 customer service representatives, is currently implementing UTOPY SpeechMiner, to improve agent performance and tune contact center operations, in order to deliver a valuable customer experience while meeting service level agreements.
A global giant in the Healthcare industry selected UTOPY SpeechMiner to ensure agent and contact center compliance in a critical area of their operations - Liability and Risk Management. Using SpeechMiner to identify and report on adverse events, this global leader, a Fortune 500 leader, will significantly reduce its risk of noncompliance and penalties by leveraging customer intelligence to spot and address critical activities that occur within its customer interactions.
UTOPY Riding on the Strong Growth in the Speech Analytics Market
"We are seeing significant growth in the emerging speech analytics market, as the technology matures and deployments scale from pilot implementations to full-blown installations," said Ken Landoline, Program Manager, Customer-Centric Strategies at Yankee Group. "This is turning out to be a counter-cyclical market as companies seek to maximize their existing contact center assets in an uncertain economic environment. The quantifiable benefits of speech analytics and the technology's relatively short payback period are further driving the market's growth."
"The velocity of customer interest and demand for UTOPY's solutions far outpaces demand for any solution I have seen in my 18-years in this marketplace. Strong alignment and growth within our core vertical strategy allow us to continue delivering best-of-breed solutions to companies within the financial services, insurance, healthcare, outsourcing, communications and consumer/retail industries," said Paul Beyer, Vice President Global Sales at UTOPY. "Companies within these verticals have always leveraged innovative solutions to deliver world-class products and services to their customers, while building on the competitive advantage these solutions offer to their company."
About UTOPY
UTOPY provides award-winning Customer Intelligence and Performance Optimization solutions powered by Speech Analytics, delivering the Voice of the Customer to enterprise decision-makers. With UTOPY solutions, free-flowing human conversations are transformed into actionable insight to strategically enrich the customer experience, optimize contact center performance, improve sales effectiveness and uncover competitive threats. UTOPY customers include innovative market leaders in financial services, insurance, healthcare, telecommunications, outsourcing, and retail.
Headquartered in San Francisco, CA, with offices worldwide, the UTOPY team has extensive experience in speech analytics, business intelligence, contact center operations and business process improvement.
For more information, visit www.utopy.com or www.speechanalytics.com or call 866.44.UTOPY (866.448.8679).
Date - 14/08/2008
