Speech Automation

Telephonetics VIP improves the caller experience with enhanced call triage

Telephonetics VIP improves the caller experience with enhanced call triage  4th March 2010 - Telephonetics VIP, the speech automation and data integration specialist reveals further enhancements to its already feature-packed contact centre solution, by bringing an end to repeat questi ... read more

Date - 04/03/2010
Category - Speech Automation

Telephonetics VIP opens the door on a new sophisticated solution to customer contact

Telephonetics VIP opens the door on a new sophisticated solution to customer contact  Telephonetics VIP, the speech automation specialist, is proud to announce the release of ContactCentre 59R an innovative customer contact solution designed to put customers in control and give them choic ... read more

Date - 24/09/2009
Category - Speech Automation

Convergys partners with IP integration to deliver enhanced IVR and speech automation solutions to the UK market

Convergys partners with IP integration to deliver enhanced IVR and speech automation solutions to the UK market  Convergys Corporation a global leader in relationship management, announced that IP Integration, a leading UK systems integrator, has entered into a partnership to resell Conve ... read more

Date - 30/04/2009
Category - Speech Automation

Telephonetics VIP's Automation Agents lead the way to superior customer service

Telephonetics VIP's Automation Agents lead the way to superior customer service  Telephonetics VIP, the speech automation specialist, is pleased to announce the general availability of a range of Automation Agents to help organisations maximise efficiency for routine transactions ove ... read more

Date - 21/01/2009
Category - Speech Automation

Contact centre leader demonstrates 'Video Self Service' advancements that combine speech automation with multimedia content

Contact centre leader demonstrates 'Video Self Service' advancements that combine speech automation with multimedia content  At this year's SpeechTEK event, Avaya (Booth #312) spotlights its latest self service solutions that combine speech automation, voice and video commu ... read more

Date - 20/08/2008
Category - Speech Automation

USA: SpeechCycle rich phone applications process 50 million automated calls

USA: SpeechCycle rich phone applications process 50 million automated calls SpeechCycle Inc the award-winning connected SaaS innovator for the enterprise, has now automated more than 50 million natural language contact center interactions using its Rich Phone Applications (RPAs). Spee ... read more

Date - 01/04/2008
Category - Speech Automation

First virtual Romanian voice in the world! Carmen to conquer Romania

First virtual Romanian voice in the world! Carmen to conquer Romania As of today everyone may download and use Carmen, the newest voice of IVONA - the Text-To-Speech system considered one of the best in the world. "We decided to make Romanian voice for two main reasons - first: Rom ... read more

Date - 27/03/2008
Category - Speech Automation

Telephonetics VIP launch specialist speech self service solutions for Local Government authorities

Telephonetics VIP launch specialist speech self service solutions for Local Government authorities Telephonetics VIP, a prominent UK speech recognition company, has launched a range of speech self service solutions specifically for the Local Government sector. The solutions enable citizens ... read more

Date - 26/03/2008
Category - Speech Automation

Speech applications hold huge potential for automation but costs difficult to calculate

Speech applications hold huge potential for automation but costs difficult to calculate Considering their potential for automating a piece of enterprises' routine customer interactions, speech applications hold great appeal. However, companies are struggling with understanding the costs ... read more

Date - 21/02/2008
Category - Speech Automation

LiveVox continues to build momentum for on-demand voice portal with US$5.0 million in new funding

LiveVox continues to build momentum for on-demand voice portal with US$5.0 million in new funding LiveVox, an on-demand voice portal company delivering robust outbound, inbound and automated call distribution voice applications for the billing and collections industry announced that it has ... read more

Date - 29/01/2008
Category - Speech Automation

Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+

Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+ In an industry first, Telephonetics VIP has released an automated notification solution based on speech recognition technology. The automation specialist has released the Beta version of Remind+, a solution th ... read more

Date - 23/01/2008
Category - Speech Automation

Eptica's multilingual solution - serving customers in 19 languages

Eptica's multilingual solution - serving customers in 19 languages Eptica, a provider of online customer service software, Web Self-Service and Email Management, offers a multilingual customer service solution, aimed at businesses committed to delivering online customer service in Euro ... read more

Date - 16/01/2008
Category - Speech Automation

MGt partners with Eckoh to provide speech based subscription services to the media industry

MGt partners with Eckoh to provide speech based subscription services to the media industry  MGt, the outsourced customer management and technology solutions specialist that serves the UK digital broadcast, new media and communications industries, has signed a service agreement with sp ... read more

Date - 28/11/2007
Category - Speech Automation

Thomas Cook gives its customers new speech recognition service

Thomas Cook gives its customers new speech recognition service  Fluency Voice Technology  the packaged speech recognition company announced that Thomas Cook has deployed the Fluency VSAT speech recognition application suite to provide an automated service that enables i ... read more

Date - 20/11/2007
Category - Speech Automation

Progress Energy selects TuVox to power new voice self-service applications

Progress Energy selects TuVox to power new voice self-service applications  Cupertino, CA - TuVox, a leading provider of On Demand speech applications, today announced that Progress Energy (NYSE: PGN), a Fortune 250 Energy Company serving residential, commercial and industr ... read more

Date - 15/11/2007
Category - Speech Automation