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Contact centre leader demonstrates 'Video Self Service' advancements that combine speech automation with multimedia content
Contact centre leader demonstrates 'Video Self Service' advancements that combine speech automation with multimedia content At this year's SpeechTEK event, Avaya (Booth #312) spotlights its latest self service solutions that combine speech automation, voice and video commu ... read moreDate - 20/08/2008
Category - Speech Automation
USA: SpeechCycle rich phone applications process 50 million automated calls
USA: SpeechCycle rich phone applications process 50 million automated calls
SpeechCycle Inc the award-winning connected SaaS innovator for the enterprise, has now automated more than 50 million natural language contact center interactions using its Rich Phone Applications (RPAs).
Spee ... read moreDate - 01/04/2008
Category - Speech Automation
First virtual Romanian voice in the world! Carmen to conquer Romania
First virtual Romanian voice in the world! Carmen to conquer Romania As of today everyone may download and use Carmen, the newest voice of IVONA - the Text-To-Speech system considered one of the best in the world. "We decided to make Romanian voice for two main reasons - first: Rom ... read moreDate - 27/03/2008
Category - Speech Automation
Telephonetics VIP launch specialist speech self service solutions for Local Government authorities
Telephonetics VIP launch specialist speech self service solutions for Local Government authorities
Telephonetics VIP, a prominent UK speech recognition company, has launched a range of speech self service solutions specifically for the Local Government sector. The solutions enable citizens ... read moreDate - 26/03/2008
Category - Speech Automation
Speech applications hold huge potential for automation but costs difficult to calculate
Speech applications hold huge potential for automation but costs difficult to calculate Considering their potential for automating a piece of enterprises' routine customer interactions, speech applications hold great appeal. However, companies are struggling with understanding the costs ... read moreDate - 21/02/2008
Category - Speech Automation
LiveVox continues to build momentum for on-demand voice portal with US$5.0 million in new funding
LiveVox continues to build momentum for on-demand voice portal with US$5.0 million in new funding LiveVox, an on-demand voice portal company delivering robust outbound, inbound and automated call distribution voice applications for the billing and collections industry announced that it has ... read moreDate - 29/01/2008
Category - Speech Automation
Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+
Telephonetics VIP uses speech recognition to reduce wasted resource with Remind+ In an industry first, Telephonetics VIP has released an automated notification solution based on speech recognition technology. The automation specialist has released the Beta version of Remind+, a solution th ... read moreDate - 23/01/2008
Category - Speech Automation
Eptica's multilingual solution - serving customers in 19 languages
Eptica's multilingual solution - serving customers in 19 languages Eptica, a provider of online customer service software, Web Self-Service and Email Management, offers a multilingual customer service solution, aimed at businesses committed to delivering online customer service in Euro ... read moreDate - 16/01/2008
Category - Speech Automation
MGt partners with Eckoh to provide speech based subscription services to the media industry
MGt partners with Eckoh to provide speech based subscription services to the media industry MGt, the outsourced customer management and technology solutions specialist that serves the UK digital broadcast, new media and communications industries, has signed a service agreement with sp ... read moreDate - 28/11/2007
Category - Speech Automation
Thomas Cook gives its customers new speech recognition service
Thomas Cook gives its customers new speech recognition service Fluency Voice Technology the packaged speech recognition company announced that Thomas Cook has deployed the Fluency VSAT speech recognition application suite to provide an automated service that enables i ... read moreDate - 20/11/2007
Category - Speech Automation
Progress Energy selects TuVox to power new voice self-service applications
Progress Energy selects TuVox to power new voice self-service applications Cupertino, CA - TuVox, a leading provider of On Demand speech applications, today announced that Progress Energy (NYSE: PGN), a Fortune 250 Energy Company serving residential, commercial and industr ... read moreDate - 15/11/2007
Category - Speech Automation
UK businesses missing out on the benefits of speech-enabled self-service
UK businesses missing out on the benefits of speech-enabled self-service Survey finds that organisations are now ready to address this, with 20 per cent planning to implement speech-based solutions over the next 12 months. According to Sabio, the contact centre services company, ... read moreDate - 01/11/2007
Category - Speech Automation
Nuance to acquire Viecore, expand services capabilities for enterprise speech solutions for key vertical markets
Nuance to acquire Viecore, expand services capabilities for enterprise speech solutions for key vertical markets
Burlington, Mass - Nuance Communications, Inc. (NASDAQ: NUAN), the leading supplier of speech solutions, today announced that it has signed an agreement to acquire Vieco ... read moreDate - 23/10/2007
Category - Speech Automation
Dublin Airport enhances customer service with a new 'speech' based Flight Information Service
Dublin Airport enhances customer service with a new 'speech' based Flight Information Service Maidenhead - VeCommerce, a leading supplier of voice self-service and speaker verification solutions has been selected by Dublin Airport Authority (DAA) to supply a fully automated ... read moreDate - 03/10/2007
Category - Speech Automation
Northern Ireland Electricity powers up customer service
Northern Ireland Electricity powers up customer service Arrival of Competition in the Energy Market Drives Adoption of Market-Leading Speech-Based Voice Self-Service Portal VoiceObjects, the leading provider of adaptive self-service phone portals, and ... read moreDate - 02/10/2007
Category - Speech Automation