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News Tag Results for "Customer Experience"

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388
Views

Australia: vividwireless deploys RightNow to support ‘highest standards of customer service’

1st September 2010 - RightNow announced that 4G wireless Internet network, vividwireless a Seven Group Holdings Limited company, has deployed RightNow CX to help support its brand promise of the highe... read more

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403
Views

Cincom Synchrony collaborates with IBM to enhance call centre customer experience

24th August 2010 - Software and services provider Cincom Systems, an IBM Premier Business Partner, announces a collaboration with IBM Business Analytics and Optimization (BAO) to leverage IBM’s ... read more

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365
Views

ClickFox and Next IT announce partnership to fuel customer experience innovation

14th September 2010 - ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, and Next IT, a leader in the design and implementation of natural language, self-se... read more

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353
Views

Europe: Saab appoints arvato to drive European customer contact experience

25th August 2010 - Saab Automobile ("Saab") has appointed arvato, a leading provider of customer relationship management (CRM) services, to design and manage a new UK-based multi-lingual cus... read more

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303
Views

Jacada announces major upgrade to Jacada WorkSpace Unified Desktop Suite

Jacada announces major upgrade to Jacada WorkSpace Unified Desktop Suite  17th February 2010 - Jacada Ltd a leading provider of customer experience management and process optimization solutions ... read more

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332
Views

Jacada Insight delivers advanced analytics for contact centre market

Jacada Insight delivers advanced analytics for contact centre market  23rd February 2010 - Jacada Ltd a leading provider of customer experience management and process optimisation solutions for ... read more

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879
Views

Portugal: Vodafone Portugal delivers superior online customer experience with eGain

11th August 2010 - eGain Communications the leading provider of multichannel customer service and knowledge management software, on-site or on-demand announced that Vodafone Portugal has enhanced cust... read more

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274
Views

RightNow delivers first customer experience cloud platform

12th August 2010 - RightNow unveiled the first customer experience cloud platform, RightNow CX Cloud Platform, making it possible for organisations to create, extend and integrate mission-critical cus... read more

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228
Views

RightNow extends the industry's most powerful customer experience suite to Facebook

16th September 2010 - RightNow unveiled RightNow CX for Facebook, bringing the industry’s most powerful customer experience suite to Facebook.  RightNow CX, the customer experience suite, u... read more

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250
Views

RightNow helps leading consumer brands deliver positive customer experiences and drive business valu

9th November 2010 - Top consumer brands are using the RightNow customer experience suite to help drive business value through positive customer experiences. According to the 2010 Customer Experience I... read more

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367
Views

UK: Panasonic turns to Eptica to enhance customer service experience

30th September 2010 - Panasonic is rolling out online customer service technology from Eptica the leading provider of multichannel customer interaction software, to facilitate provision of immediate o... read more

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447
Views

USA: RightNow helps Jackson Hewitt Tax Service® improve contact centre performance

1st October 2010 - Jackson Hewitt Tax Service® is using RightNow to deliver excellent customer experiences to its franchise owners, tax preparers and millions of clients, while improving cont... read more

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