News Tag Results for "Market Research "
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30th September 2010 - Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced it commissioned a global survey that highlights the hidden costs...
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14th September 2010 - UK consumers are demanding a faster response from their banks in the event of suspicious or fraudulent activity on their account, according to a recent survey of account holders ...
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21st September 2010 - Australia's contact centre industry returned to growth in 2010 generating total revenues of $55 billion, representing an increase of 13% over the previous year. The n...
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6th October 2010 - As claim operations continue to be affected by the uncertain economy, call centers are becoming increasingly important for both personal and commercial insurers' auto and property l...
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30th September 2010 - Research published today by ContactBabel, the contact centre industry analysts, reveals that the past 2 years has seen a 440% increase in the number of complaints about the failu...
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12th August 2010 - Unified Communications (UC) marks the convergence of all forms of communication such as, voice, video, data, instant messaging, audio/video/web conferencing, and the Internet, among...
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8th Setember 2010 - Technological advances and the uncertain economic climate worldwide have seen the customer relations industry face its share of challenges and opportunities. Government contact cen...
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7th September 2010 - Every month in the UK, 20 million patient calls to local GP surgeries using normal landlines result in an engaged tone. This startling research was submitted to the Department of ...
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9th August 2010 - Forte Consultancy Group, a leading management consultancy in the MENA region, today announced the results of a recent study it conducted around call center agent preferences.
The st...
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27th September 2010 - In the run up to the Institute of Customer Service’s National Customer Service Week, the world's largest celebration of customer service professionalism, from 4t...
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8th September 2010 - Consumers are likely to show much greater loyalty to those insurance providers who demonstrate that they know who they are and can refer to all aspects of the client’s histo...
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16th September 2010 - 60% of contact centre managers are not sure how to manage social media in their contact centre and need to understand more about how it pays for itself, according to a ...
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21st September 2010 - UK call centres are experiencing an increase in job applications and interest from graduates in 2010, reveals new research by the recruiting expert Hays Contact Centres, in conju...
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29th September 2010 - Under pressure from a demanding customer base more willing than ever to shop around, insurance companies are increasing their focus on developing customer retention strategies.&n...
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16th September 2010 - Paper statements are as important as UK-based call centres and local bank branches to customers, according to a study that reveals removing key transactional communications can d...
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