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News Tag Results for "UK"

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1002
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200 new jobs for HEROtsc

12th October 2010 - Scotland's largest contact centre company HEROtsc is to recruit 200 new staff - First Minister Alex Salmond announced in Delhi today. The First Minister confirmed the news followi... read more

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381
Views

79% of consumers have experienced poor voice quality with call centres costing organisations

30th September 2010 - Empirix Inc., the market leader of service quality assurance solutions for new IP communications, today announced it commissioned a global survey that highlights the hidden costs... read more

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1280
Views

800 call centre jobs for Hastings

7th October 2010 - The Saga Group, which specialises in products and services for the nation’s over 50s, is set to become the largest employer in Hastings, East Sussex. The company has announce... read more

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442
Views

Contact Centre Industry Experts Invited to speak at Call Centre Expo 2010

19th August 2010 - ComputerTel, in association with The South East Contact Centre Forum are running a seminar at this year’s biggest Contact Centre event and have invited some leading Conta... read more

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574
Views

Councils reveal unusual customer service calls

20th August 2010 - Trying to register the death of a person who is not yet dead, asking where pest control officers buy their rifles and seeking an explanation of the plot of an 18th century play are ... read more

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439
Views

Double award success for The Green Insurance Company

5th October 2010 - The Green Insurance Company has picked up two accolades at the prestigious UK Broker Awards, during a glitzy ceremony held at The Brewery in London. Judges commended the environmen... read more

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353
Views

Europe: Saab appoints arvato to drive European customer contact experience

25th August 2010 - Saab Automobile ("Saab") has appointed arvato, a leading provider of customer relationship management (CRM) services, to design and manage a new UK-based multi-lingual cus... read more

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531
Views

Former Vodafone director helps ring changes at RESPONSE

8th September 2010 - RESPONSE has appointed Jane Hext, the former Customer Services Director at Vodafone, to help it shape a new vision and strategy to ensure it continues to deliver outstanding servi... read more

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548
Views

Glasgow East Rugby kids attend Warriors Summer Camp

12th August 2010 - Glasgow based customer contact management centre RESPONSE has recently renewed its sponsorship with the Warriors for a further two years and has taken the opportunity to send 13 Gla... read more

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559
Views

Gloucester City Council upgrades comms infrastructure to provide greater flexibility and cut costs

6th October 2010 - Indigo Telecom Group, the specialist telecoms services company, has performed a comprehensive upgrade of Gloucester City Council’s communications infrastructure, providing the... read more

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1006
Views

HEROtsc jobs boost for Warrington

7th September 2010 - HEROtsc, who took over the running of the former Vodafone contact centre in Warrington’s Birchwood Park last month, have launched a massive recruitment drive. The comp... read more

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312
Views

Highlighting the local contact centre industry with the Talking Tayside Awards 2010

10th September 2010 - The clock is ticking for entries to the Talking Tayside Awards 2010, which are presented every year to the top contact centres across Tayside. These highly-coveted awards are ope... read more

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1492
Views

John Lewis to outsource customer care with Sitel

23rd September 2010 - Sitel, the leading business process outsourcing (BPO) provider, as ranked by the Black Book of Outsourcing, has been selected by John Lewis to provide technical support  for... read more

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414
Views

Join Teleperformance to hear what the changing consumer means for the contact centre industry

7th September 2010 - Teleperformance, the UK’s leading contact centre provider, is hosting an event on 21st October in central London with Ipsos MORI and the London School of Economics to unders... read more

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484
Views

Millions fail to get through to local GP’s

7th September 2010 - Every month in the UK, 20 million patient calls to local GP surgeries using normal landlines result in an engaged tone. This startling research was submitted to the Department of ... read more

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